Mary was Absolutely amazing! One of the best massages I've ever had on a long time. I left feeling completely relaxed, refreshed, and all my tension was gone. Professional, welcoming, and truly talented from Vivian to Mary very amazing! I'll definitely be back soon! read more

I love coming here. I always have a pleasant time. Never disappoints. I casually run so coming here definitely helps ease my muscles.

Amazing place! I've been coming here for over a year and the customer service is fantastic. Great employees from the front desk and the ladies in the back. I would recommend ! read more

My husband and I had never had professional massages before and decided to try it out for our anniversary. We made an appointment and showed up a little earlier and they were able to take us in. The front desk lady was nice and explained the services well. While we haven't had massages before, we have looked into them and this location has affordable pricing, with additional discounts if paying in cash. We did the couple massage with hot stones and added the eucalyptus oil and foot scrub. The rooms are separated with curtains instead of individual rooms, but it didn't affect our experience; however we did go during a weeknight where it wasn't as busy, and I could see it being distracting when there are more guests. Post-massage we felt great, even wanting to cancel our plans afterward to take a nap. I also hadn't felt my back this relaxed since I was a teen! Would love to come back again. read more

I needed a massage after not having one for months, so I booked a same-day appointment at this Downey spa and was seen within an hour. It was my first visit, and while reviews were mixed, I decided to try it anyway. I chose a $60, 60-minute eucalyptus oil and hot stone massage. Prices here are very affordable, ranging from about $10 for back scrubs to the $80 range for massages. The staff is professional and respectful, clearly explaining services and letting you choose your preferred oils before the session. One downside is the setup--rooms are separated by curtains instead of walls, so it can get noisy from nearby conversations and outside traffic. A more private setup would improve the experience. Michelle, however, was excellent. She was attentive, professional, and focused on the areas I requested. I came in just wanting to relax and relieve stress, and she delivered exactly that. Don't be discouraged by some negative reviews--this team is skilled, and Michelle stands out as the best here. I will definitely return. Parking is somewhat limited, so visiting during off-peak hours is recommended. Still, the steady customer flow shows it's a popular spot for both solo and couple massages. read more

I love coming to in step massage without appointment. All the girls here are great and when I need a more acupressure massage they really work on me. I always suffer with fibromyalgia and I need a very hard massage to relieve it. Today I got 30 min massage and Cindy is good. But unfortunately they could do only 30 min since they are booked up and didn't had an extra person to work on me a little more. Atleast I got a bit relieved and I'm satisfied with the massage. Thanks very much see you soon ​ read more

I came in today for a 30 min massage and once I arrived the host let me know they were booked for the next hour and asked if I can come back. I was in no pressure and ran some errands before. I came back an hour later and didn't realize they have a lot of parking in the back. So when returned I parked in the back and they have a back entrance. Once I was inside I checked in and the person in the front let me know I had to pay upfront. I changed my mind and wanted to do 45 min but the didn't have the time for it so I stayed with my 30 min session. The person in the front charged me and walked me to my room and I went to lay in the bed it was peaceful and quiet. Once my masseuse came in she saw me scratching my shoulders and said "oh, got it working on your shoulders". She went to work let me tell you! I felt I needed a bit more work on my legs but no complains my back, shoulders, arms and sides got the best massage ever. I only came here because it's close by and a friend recommended it. Typically I go to a place in Pasadena but found a new place I'll be coming to. I will also make sure to book an appointment before read more

In Step Massage Downey - Private room - Massage Near Me - Downey, California

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Initially, everything was great. The receptionist took our information, was very communicative, and helped us select the package that best suited our needs. Unfortunately, that's where things began to go downhill. My partner had a much more favorable experience with her massage therapist than I did. My therapist was clearly sick--a fact I brought to her attention during the session. While I understand that businesses have to operate through cold and flu season, having someone who is visibly ill working in such close physical proximity is concerning. Given that a massage therapist is frequently above, beside, and in direct contact with a client, I felt it was reasonable to request another therapist. When I asked if someone else could take over my session, my request was dismissed. The therapist continued without addressing my concern. I asked a second time if she could switch out with a coworker who wasn't sick, and the response I received was simply that my session was almost over. After our massages concluded--and after already spending nearly $140--I was met with an expectation that both therapists would receive a tip. I gladly tipped my partner's therapist, as she provided excellent service and earned it. However, I did not feel comfortable tipping my own therapist given the circumstances. When I explained my concerns to the receptionist, she responded by showing me a tip scale, which I politely declined. In my view, tips are earned through exceptional service; they are not automatic. What made the situation even more uncomfortable was that the door was locked while this discussion was taking place and was only unlocked after I firmly declined to leave an additional tip. I have no issue rewarding outstanding service. What I do take issue with is feeling pressured into tipping after receiving what I considered subpar service--particularly from a therapist who appeared ill and, as it turns out, left me dealing with a cold afterward. It's unfortunate because the experience started so positively, but the handling of these issues left a lasting negative impression. read more

Always an awesome experience at In Step. Had Lisa this time around and she did a fantastic job - asked me which areas to focus on and which areas to focus on. Thank you In Step team! read more

Amazing massage, highly recommend checking it out! You can call and book an appointment

This is my go-to massage spot! I absolutely love them. It's always so clean, everyone is friendly, and they seriously give the best massages in Downey. I always leave feeling amazing and relaxed! read more

Favorite massage spot! Clean and comfortable and such great prices! Highly recommend this location

CiCi was absolutely amazing! My daughter and I came here by mistake. We actually had an appointment elsewhere with a similar name. After realizing my error, they were still able to accommodate us with time and the cost. It was so good I fell right to sleep. A massage has to be amazing for me to fall asleep and that is exactly what happened. My daughter and I had massages here before. Like yesterday, my experience was wonderful. Unfortunately, my daughter did not enjoy her massages both times. I have placed CiCi as my go-to masseuse for this location. read more

A massage shouldn't start when I'm on the table waiting. I was shorted 7 mins. I needed to rush out of there so I didn't say anything but I'll bring it up next time. Yes I would come back, I can almost always call or walk in and not wait for too long but I do suggest an appointment just to be on the safe side. You get 5 dollars off if you pay with cash. The place is big and is clean. Massages are reasonably priced and of course each person is different today my masseuse was pretty good. I told her I needed more pressure and she delivered. I forgot to get her name. read more

The massage was exactly what my body needed! The pressure was perfect and would recommend coming here. read more

In Step Massage Downey - Massage Near Me - Downey, California

Service is very good, the message was relaxing I truly enjoyed. Walk ins are welcome they are flexible and always wailing to accommodate

Great place to just treat yourself. Ask for Annie or Cindy. They are both great!! The place has tons of parking and the atmosphere is wonderful. read more

Thank you Michelle! She was the best! I called ahead and they had availability super last minute. Thank you!

My go to massage spot in Downey! Paid $50 cash for one hour full body massage (it's $55 with card). I told the masseuse how I liked my massage and she delivered! She would also ask to make sure if it was too hard/if I was okay. The ambience was great! read more

AMAZING perfect for when you are sore or have back pain so calming nice relaxing music perfect massage 100% recommend this place I got the 60 mins and It was so perfect went by so fast next time for sure the 2 hours read more

In Step Massage Downey - Massage area - Massage Near Me - Downey, California

This place is hit or miss. I went today for a massage and the lady that massaged me was strong (which I prefer), but she was very rough and sloppy. When she went to cover my eyes, she threw a rag over my face so I had to adjust it. Instead of massaging my scalp, she kept scratching it with her nails over and over and over then when it came to cupping, I didn't even realize she had them on until I heard the actual suction. Then she started massaging me with the cup, which was very painful. It was a horrible experience. Her name was Lucy and I'd never go to her again. It was obvious she didn't wanna be there. I really wanna love this place since it's close to my house but I prefer driving out to Artesia to my regular place. read more

Excellent customer service! Very clean and professional spa! Highly recommended! Recommend the 1 hour 90 minute massage! read more

In Step Massage Downey - Spa entrance - Massage Near Me - Downey, California

Amazing service, very relaxing!! I did 70 minute combo. It includes feet and body and also had the CBD oil, just what I needed. read more

My massage Person was very attentive and paid attention to my body language! She listened to my needs and was very gentle

Ada is the best she take your time and make you feel relax and not feel pressured. For sure coming back to Ada. Thank you

Great place! Spacious, private, and very relaxing . Price is awesome! Definitely coming back here!

Need a perfect massage. Check them out. I had a wonderful experience at this massage spa! From the moment I walked in, the atmosphere was peaceful, clean, and relaxing. read more

Ladies were amazing, gentle, and friendly. Felt super relaxed after. They ask you if you want it either soft medium or hard. So it's up to your liking. read more

In Step Massage Downey - Amazing spot would recommend 100%, ladies are very nice, gentle, and friendly - Massage Near Me - Downey, California

I been coming to in step massage for a couple years now . I highly recommend the environment is so relaxing and they always do a great job.

Amazing staff did a prenatal massage and went wonderful! Would recommend to everyone especially mothers to be :)

Just got a couples massage my husband liked the lady that did his, she did okay for the most part he said. I think her name was Tina. Mine was horrible... it wasn't even a massage. She just did pressure on certain areas, not really rubbed and at times she put way too much pressure on certain areas. She might not be experienced in massaging women but I don't recommend the one that did mine. And she stood at the door waiting for a tip, I felt bad but honestly, I was just waiting in the time to go by quick. (Next day update) my back is super sore, and it feels tender in certain areas. Instead of leaving relax we paid to be in more pain. read more

In Step Massage Downey - Massage Near Me - Downey, California

this is one of the best hidden gems! if you need a good, affordable and local massage... this is the place. I reccomend the full body massage !! read more

They took us in same day and had an amazing massage by Tina & Annie! They did a great job and were very nice!

My first time at In Step Massage and unfortunately it was not a good experience. The environment was extremely loud and not relaxing at all. I could hear people constantly coming in and out, employees talking loudly in the hallway, and even a man next to me moaning very loudly during their session. It made the whole experience uncomfortable and the opposite of what you expect when getting a massage. The massage itself also wasn't great. I repeatedly asked the therapist to use less pressure, but she continued pressing extremely hard despite my requests. At the end I left a $5 tip because I felt the service was mediocre. After I had already left and was sitting in my car, the front desk employee actually came outside and asked me for a bigger tip. That made the situation even more uncomfortable and felt very unprofessional. Overall the environment, the service, and the way the tip situation was handled left a bad impression. I won't be returning. read more

Awesome experience and service. Staff are very attentive and definitely heard my request. I came with wrist pain and left without it

Like other reviews mentioned, I have to agree that this place was far too noisy. Staff were chatting loudly, I could hear people constantly walking by, cars were honking, and car alarms kept going off. It honestly felt like being in Times Square in NYC. Because of the noise, I couldn't relax and felt tense throughout the entire massage. Another thing I found odd was that my massage started without any warning or introduction from the masseuse. She just began out of nowhere. Throughout the session, the pressure was also inconsistent---at times it was painfully strong, while other moments felt more like light caressing than an actual massage. I also want to mention that I specifically requested a foot and body massage, but only received a body and leg massage, which was disappointing. I didn't speak up during the session because, honestly, I felt uncomfortable and just wanted it to end. At the end of the massage, I tipped $10, which I felt was reasonable considering my experience, but my masseuse seemed almost offended by the amount. Overall, I will not be returning. read more

I love this place. They do a great job. I really was in need of a massage and every time I come they never disappoint me.

Everything was great, i loved the massages here, perfect after a long week of work. Ada gave the perfect pressure and always made sure i was doing ok through the massage read more

Quiet and relaxing. I been here a couple of times and they always get the area of more concern. Love it.

My visit was amazing, great service and everyone was so nice and kind. Will definitely be coming back. I noticed how clean the space was and quiet everyone was being, very respectful! read more