Joe Mays Towing came to my home in the middle of the night and towed my car from the parking lot…read morewithout cause. I've parked in the same spot every single day for the past two years with no issues. I got home from work around 8 PM, parked as usual, and when I went outside at 8 AM to leave for work, my car was gone. They towed my vehicle 10 miles away and then charged me $300 to get my own car back. The person who claimed to be the manager was extremely rude during the entire interaction. He told me my car was towed because my permit "wasn't shown," even though it absolutely was. He also admitted they towed another car because the permit was "hidden," which tells me they are not even properly checking for permits before towing people's vehicles. When I questioned their pricing, he said that if I needed a tow from the side of the road it would be a "different rate," but refused to tell me what that rate even is. Completely sketchy and suspicious behavior. The fact that they can't or won't provide the standard roadside tow rate raises more concerns about the legitimacy of the $300 charge. I also asked for an itemized receipt and proof that my permit supposedly "wasn't there," and they refused to provide either. That alone says everything about how they operate. This was completely unnecessary, stressful, and expensive--especially when my permit was visible the whole time. Their behavior shows a lack of care, professionalism, and accuracy when towing from residential areas.

I called AAA and Jonathan from Joe May's was there for a tow within 10 minutes. Nice guy, nice…read moreservice. Thanks fellas!

Let me tell you, they are just great! I do not live in the area anymore, but needed service this…read moreweekend while visiting. I called on a Friday afternoon, explained my situation - Chris in the Service Dept. said drop it off Friday night - and at 10:30am Saturday I am already back in my truck. I didn't need much work, but I am still marveled that they took care of my needs so quickly. I have been a Hondru Ford Customer for 15yrs - even though I have lived in southern VA for the last 10yrs. When I needed a new truck they helped me out and even shipped it down to my front door. I obviously don't get to use the service often, but you better believe that if I still lived here I would use them for everything. They go above and beyond to accommodate and the treat you like a real person when discussing your needs and maybe the things that they see on the horizon as far as service.

contacted Jon Hershey via internet on a car listed on their website. made a very specific offer. he…read moresaid he could not meet those terms and I let it go at that. 2 weeks later I made the same offer again. this time he asked for trade-in details, photos, and sent me a credit application implying he was now receptive to the offer. when asked to honor those terms he upped the price 2000.00 dollars! Stay clear of this guy and this place if they will hire and pay for this type of employee they will stoop to lord knows what Now I know what they will stoop to. Val Conte calls me and identifies himself as the director of Hondru. He asks me what the problem is, and as I begin to tell him he cuts me off mid sentence so often that I had to tell him to STOP. I explained his employee began a negotiation and then turned to a manipulative lie to get me to the desk. (The term 'GET THEM TO THE DESK.' Is a hack salesmans tool to move you to a decision where the deck is in the favor of the Dealership. They use urgency, emotion, time spent, and fawning concern to manipulate you into making a foolhardy decision.) I asked him directly if the deal his employee had agreed to was within his power and he immediately talked over me. "No one is going to win if you are not going to be reasonable." Was his attempt at bringing me back to the negotiation. His only reason for the call was to get this review removed. The car I was interested in is rather rare. And that was the only reason I began talking to the sales people at Hondru. I and my family have been in all facets of the car business since the 1930's and we can all call Tom Freysinger, John Sutliff, Gary Lawrence, and Danny Sunderland friends of many years. I suggest you look those 4 up as dealership owners and representatives of fair and honest car dealers.

We were driving cross country when we had an issue with our car that could result in major damage I…read morewe continued driving. We were in a state where we didn't know anyone and it was a Saturday where most shops were closed, totally booked or did not have the equipment or knowledge to do the work needed. We feel we were extremely lucky to have made a call to Joe's and spoken to Eric who was extremely knowledgeable. Even though he did not anticipate being able to work on until car until Monday he encouraged us to bring car in so his crew could at least look at if they had a chance to confirm what was wrong. Shop provided a ride back to our hotel gave suggestion on things to do in area. Eric not only called within a couple hours with diagnosis but also took pity on us and proceeded to fix it for us that day. Would highly recommend

These guys know their auto repair business. I have been…read moretaking my three vehicles to them for almost 20 years. They fix things very well and don't just do Black-Box repairs. Prices are reasonable and service is fun. Generally lots of laughs when I am in their shop. I recommend them to everyone I meet. This includes you if you are reading this review. Ask for Eric.

Had a most amazing experience with Team One Total Car Care! I'm a long way from home and realized…read moremidday after a long drive that my back tire was losing air - and dangerously fast. I was in need of quick assistance and genuine care. Took my car to Team One and felt immediate relief. I was warmly greeted by Jason and his pup Buddy before I even entered the office. And then I worked closely with Aaron to explain the issue, pass my keys, and take a seat while Team One assessed my vehicle. Buddy was a fierce companion. The service was swift, kind, and I was on my way in record time to get back to the event for which I traveled. Immense gratitude to Jason, Aaron, and of course Buddy, for a truly special Team One experience.

My car was having some engine coil trouble and i had never been here before but Aaron was quick to…read moreget me in and take a look. Once he assessed the problem he have me an honest quote and got the work done within a day. I appreciate him and anyone else who may have worked on my car to get it done so quickly!

I was in town to do some military work and my car would not start. Scott picked me up, and towed…read morethe car to the shop. Very professional and took good care to get car on/off the wrecker. He even dropped me off at the hotel, saving me about a half-mike walk at night. Very good experience. I have them at five even though it took a little longer than AAA suggested, but that may not have been all on the tow company.

Having had two awful experiences with AAA tow truck drivers (Damage to my old Accord, waiting for…read morethe truck to come for 3+ hours after the AAA estimated time) Glenn's Towing was a breath of fresh air. My girlfriend's Buick was absolutely positively stuck in snow packed over 2" of pure ice, next to our apartment. We had tried all the tricks that I know of, being a former New Englander and dealing with this issue before. I gave up, so I called AAA and requested a driver pull the car just a few feet to get it out of the spot. Glenn's Towing showed up about an hour and a half later (on a Saturday), and the driver was courteous, and efficient. You can't ask for much more! Highly recommend.

I had to take a moment and post a review about Josh and his crew at Smitty's…read more I've been taking my vehicles there for almost five years and have received nothing but five star service. They have repeatedly gone above and beyond solving some head scratchers on my vehicles. I no longer reside in the area, but when I know I need something major handled or an emergency arises while I'm near Harrisburg I head over. Keep up the excellent service!!!

i own a 1998 ford expedtion and i was having problems with my front heat blowing out cold air i…read morewent to two shops and wasted money went to smitty and they fix the problem from the door they are honest and the price was good i will continue to use them anybody who having car problem go to smitty and they will fix it right and the staff is great and real freindly they treat ur vehicle like it theirs so smitty keep up the good work u got my bussiness and my family

We live hours away, but ran into a nasty error on a dashboard. Sarah was a rock star on the phone…read moreand in person, and DR the "Doctor" interrupted his schedule to research my problem, and gave us peace of mind about how to proceed, both for our trip and after we get home. I don't want to break down out there again; but if I do, I will look them up!

Thank you for taking care of my check engine immediately. Sara was extremely helpful getting my…read morecar. Great service and who would have known a rodent ate through my car's wiring. Thank you. I am so happy I found your shop

Damn buck hit my F-150 out of nowhere at 0dark thirty while headed to KY from NJ. After dialing 4-5…read moreother spots, Towman answered the call. Please tell, efficient, and most helpful in assisting me with the circus. Towman aka Eric is the guy to call when in need of a tow! And please don't forget to tip, he's worth it!

Unfortunately had a bad experience with this Tow company. I had called to schedule a tow, they…read moreprovided pricing told me they would call back once they had a driver available. I had called back an hour later and they said they could do the tow but not that day. Ok, no problem. We agreed for 11am the following day. 2pm came around the following day and I had not received any word or call for payment. I sent them a text following up asking what was going on? Crickets. I called and was immediately hung up on, followed by a text stating "We forgot and dropped the ball, call you in 20min". They never called back. Clearly they don't want my business and it's a shame I had to tell both dealers who were expecting the car it wasn't arriving on time. The timeline for auction is also now affected. Very poor customer service.