I went in for some fun streaks of color. My husband was there and remembers me carefully repeating to the stylist, "Just a few colorful streaks. Do NOT give me roots, because I will not keep up with covering gray hair."
I told her that in two weeks were my 30th college reunion and a big family event I wanted to look especially good for.
Well, the stylist did exactly what I said *not* to do. Partway through the process, there were so many foils that I said, "It looks like you're putting color on too much of my hair." She said she wasn't, and explained her process in stylist-ese that I didn't understand.
The next morning revealed that she'd given me roots that started four inches from my scalp. From there to the ends, all my hair was colored! When I tied it up, it looked like I had on a cap of gray/brown hair with a multicolored ponytail attached to it. Yuck, clown time!
I called the stylist and asked her to please, please get me back in for a repair. At this point, she had the opportunity to make me a loyal customer for life, if only she'd said, "I'm so sorry we misunderstood each other. Let's get you in and make it right."
But no, she was defensive and deflective. She couldn't get me in before I left for my reunion/family trip, but then she said that she prefers to keep any color "adjustments" to within two weeks of the original color appointment.
She took zero responsibility for the misunderstanding. She never once said she was sorry or tried to empathize. She even corrected the word "repair" to "adjustment." She tried to blame me, saying, "I asked you to bring pictures of what you wanted." When I then showed her photos, she said, "I guess I don't understand what you're looking for."
Also, this stylist finishes other people's sentences. Not only is that annoying when I'm conversing with her, but it makes me think she isn't into listening to others.
Fortunately, I found a wonderful local stylist (Side Porch Salon) who gives me awesome fun streaks of purple, etc., and Orbit in Burlington, where Kerry knows just how to cut my long, curly hair. read more