Went for massage and facial today with Britney and it was wonderful! It was the best massage I…read morehave had in awhile, very relaxing, I definitely recommend this salon for anyone looking to be pampered while in the Waterbury area!

The ProPig wasn't quite open yet so I was walking around town and seen this place out of the corner…read moreof my eye. It was valentines day and had zero expectations of there being any openings as a walk in... I was wrong. There was a 30 minute window and after a long week and day of skiing I splurged on treating myself despite it only being 30 minutes. Place is warm and inviting. Small, but doesn't need to be any bigger. There is a waiting area for pre and post treatment with water, tea, and chocolate. I never got my massage therapist's name but she made thirty minutes feel like an hour. Focusing on the back and scalp I was relaxed the entire time. The hot towels were a surprise too. I talked to the owner for a bit afterwards and I initially booked a two hour slot a couple days out since I was sorta still going to be in the area. But, there was an ice storm coming and I changed my plans to head home the day before. But now I know when I get back up here to be sure to book another appointment!

Jen is a great person and fantastic at what she does. Her hair-cutting abilities are top notch and…read moreshe's open to playing with funky colors. If you're looking for a salon that's genuinely off-beat, this is the place to go.

I live in NYC and though I have plenty of options for facials, I wait until I visit the tiny town…read moreWaitsfield for the most knowledgeable, practical, and effective therapist you could ever hope to find. Joanie. Is. Amazing. I always enjoy how my skin looks for the month-or-so after a facial. But then it just goes back to being a blackhead-filled mess. My first time at Complexions I left the spa with glowing skin, a new cleanser, and a conviction that no matter how good it looked now, I wouldn't be able to keep it up on my own. How WRONG I was! The simple, straightforward routine that Joanie gave me - along with my dreamy new cleanser - has lead people to tell me I look years younger. It's been almost three months since my last appointment and though I can't wait for my next one, I am still just amazed at the improvement in clarity and glow-y-ness. I'll be booking Joanie the second I know my next Waitsfield dates!

I had my first facial here and it was a wonderful and relaxing experience…read more My skin has been dry and flaking for the past few months. I found out that Complexions uses organic products to sooth and restore skin. I left feeling relaxed and my skin looks great. Can't wait to visit again soon.

I got a Brazilian wax while on vacay in Montpelier. I've gotten waxed several times, and this was…read moreabout the most painless wax I've gotten. She's awesome. Highly recommended.

Unfortunately I didn't bring my glasses, so I couldn't see what the (basic) pedicure that I paid…read morenearly $50 after a tip looked like, and when I got home I was stunned to see so many blatant mistakes. Additionally, the place is dirty...best to give other practitioners a try.

Posh is Awesome, Amber - Nail Specialist listens and does a wonderful job. Autumn - there is no…read moreone I would let do my hair anymore. Perfect place to spend a spa day, the team there knows their stuff.

I went to this business throughout the summer on multiple occasions to get color and a cut and…read morehighlights. They over charge A TON. Never in my life until I went to posh have I paid over 250 dollars for highlights and a cut... I had an appointment scheduled for November 9th I called and messaged the hair dresser personally to cancel the appointment on the 7th simply because I cannot afford the amount they charge. They have a 48 hour cancellation policy I called and texted the stylist 2hours outside this policy and she charged me 190 bucks and REFUSED to refund me. She said if I called 2 hours earlier she would have or if I agreed to reschedule she would give me half my money back. It wasn't until I told her I did not want to rebook that she charged me. I messaged the Facebook page to get in touch with the business owner who never responded. I then called the salon today and the owners assistant refused to let me speak to the owner about what happened. While I understand policies are in place it was extremely unprofessional of the stylist to tell me she understands things happen and then to go and charge me almost 200 bucks. Had she only charged 50 I wouldn't have minded. These actions reflect badly upon posh as not only a business but as human beings..... when someone is kind enough to call you and personally tell you that they are canceling due to finical barriers and you go and claim you understand then still take their money that's just degrading and disgusting. All I was told from the "assistant" was that "This is a very strict policy and everyone here has paycheck to make" and that "I won't listen to you call a stylist names" Mind you not once did I call names I said her actions were Grimey and unbecoming and unappealing. Not once did I even say the work she did on me previously was bad in the slightest. This is simply about affordability in a very terrible economy and about price gouging. Not once did the stylist or the assistant even attempt to resolve the issue for me not once did they even apologize either. The fact that a 2 hour gap is all that mattered says a lot to me about the lack of compassion and professionalism of this business Please see pictures attached for evidence

I made an appointment to see Joy Robacker as she specializes in curly hair and braids. I've been…read morelooking for that and was thrilled to find it in Waterbury. As soon as I sat down, I knew I was in the right hands. She took the time to really look all over my scalp and hair to determine what would be best in terms of trim, plus also giving me tips on how to do proper care at home. She was gentle at the sink and even after, when detangling my hair, asking if the tension was okay or if I needed gentler touch. She did a phenomenal job making my curls pop. That's a gift. I bought the hair masque she recommended and booked my next appointment. I see she does manicures and pedicures, too. Definitely will book the latter after ski boot season! The salon was super clean, modern, and has a great array of products and services. They have excellent COVID procedures in place as well. She's a gem and I highly recommend both her and the salon.

Jodi is the best! She is clearly passionate about doing hair and she is so skilled at it too. She…read morewashed my hair with some amazing smelling products and recommended a type of product that works for my hair type. I can't stop touching my hair, it is so soft and beautiful! I am so excited to have found a new hair salon since I've moved to Waterbury!

Sonia is a goddess She does magic with color, is thoughtful…read moreand thorough, will do what is healthiest for your hair and is easy to get in touch with to book appointments. I've been going to her for 3 years and won't go anywhere else. She is super pleasant and her place is so gorgeous and friendlt

I went in for some fun streaks of color. My husband was there and remembers me carefully repeating…read moreto the stylist, "Just a few colorful streaks. Do NOT give me roots, because I will not keep up with covering gray hair." I told her that in two weeks were my 30th college reunion and a big family event I wanted to look especially good for. Well, the stylist did exactly what I said *not* to do. Partway through the process, there were so many foils that I said, "It looks like you're putting color on too much of my hair." She said she wasn't, and explained her process in stylist-ese that I didn't understand. The next morning revealed that she'd given me roots that started four inches from my scalp. From there to the ends, all my hair was colored! When I tied it up, it looked like I had on a cap of gray/brown hair with a multicolored ponytail attached to it. Yuck, clown time! I called the stylist and asked her to please, please get me back in for a repair. At this point, she had the opportunity to make me a loyal customer for life, if only she'd said, "I'm so sorry we misunderstood each other. Let's get you in and make it right." But no, she was defensive and deflective. She couldn't get me in before I left for my reunion/family trip, but then she said that she prefers to keep any color "adjustments" to within two weeks of the original color appointment. She took zero responsibility for the misunderstanding. She never once said she was sorry or tried to empathize. She even corrected the word "repair" to "adjustment." She tried to blame me, saying, "I asked you to bring pictures of what you wanted." When I then showed her photos, she said, "I guess I don't understand what you're looking for." Also, this stylist finishes other people's sentences. Not only is that annoying when I'm conversing with her, but it makes me think she isn't into listening to others. Fortunately, I found a wonderful local stylist (Side Porch Salon) who gives me awesome fun streaks of purple, etc., and Orbit in Burlington, where Kerry knows just how to cut my long, curly hair.

Went here a few time and Makayla was great! Called today and the woman on the phone was totally…read morerude. I asked to see if she had something around 3 and she said no she had some earlier and then asked how about another day. I said I wouldn't be around and then asked if she had any other times open today and she said don't you listen that is why I asked you if you had another day. Just straight rude.... I hate making appointments but figured it was the thing to do and not just walk in. But I guess I'm off to find someone new to cut my hair.

I was on vacay and in need of a hair trim. Thankfully this spot shares the same building as my…read morehotel. They were able to take me in the same day I called. Very happy with the service (I wish I remembered her name). She gave me exactly the hair trim I needed and she was so friendly. Very reasonable pricing too. I would not mind coming back if I'm back in Montpelier!

I cannot recommend CVE enough. Erica is kind, easy going, experienced, and flexible. As a gender…read morenonconforming person, I looked for months to find someone who was willing to provide what I needed and ran up against stigma and other barriers. Erica was trauma informed, accepting, and immediately made me feel right at ease. And, results are amazing! Thank you!