I dropped a 14kt ring and it got a little scuffed up. I brought it in, and it got patched up in…read moreless than 5mins! The owner is really kind and also does custom jewlery. It was really cool to find someone with so much expertise near me! Perfect place for any jewlery repairs you might have with a pretty quick turn-around!

I walked in and my chain was fixed inexpensively and quickly. The process was much easier and…read morebetter than I expected.

This is the only place you should be going for a wedding ring. They custom made my wife's ring and…read morehave serviced it for years. They made upgrading a breeze and I just had to pay the difference. I got 3x the ring for 30% cheaper than the small rings at other places. If you're shopping for a ring and want something of great value and to be proud of. This is the place. If you want something no one else has. Let them create it. There's no better place in the state of Utah. Take it from a Jewish guy that excessively shopped around before stumbling upon steve at Rocky Mountain. This place is exactly what you want if you love your wife

bought a beautiful Diamond band, was so pleased I had some diamond earrings made. I selected the…read morestones and they had the setting done in gold, they were finished in a week! Super impressed

My go to for watch and jewelry repairs and or purchases. You get what you pay for; excellent…read moreservices and quality. I've been going here for 15 years

2nd UPDATE Following the owner's PM apology admitting they 'fell short' on transparency, I…read moreresponded to them to resolve the overcharge. Despite acknowledging their error, the owner has completely ignored my request for a partial refund and has offered zero remedy. It appears the apology was just lip service.

Have been to Mikes a few times to get some work done on my jewelry…read more They actually fixed one of my rings for free. Did an amazing job on my grandmother's Mother's ring

Been I customer for over 20 years but that ends today after some greedy new sales guy trying to…read moremake his full days commission off a simple repair on a clasp on jewelry I bought from Mike personally! Yes gold has gone up but almost 300 for a new clasp?!?! No way! Way too many jewelry stores in the valley for this dishonesty! This is after I just spend 6 grand on custom platinum rings a few month back.

I have a pair of turquoise earrings that mean very much to me. One of them dropped and shattered…read moreinto two pieces. I took my earring to Jonathan's Jewelry as my Mother recommended this establishment. I had a really great experience in the store as I was instantly greeted with a smile and a friendly welcome. I was then approached for help and I had a nice conversation with the man helping me (I am assuming this was Jonathan) It is very rare that I go somewhere for help anymore and the employee seems happy to be there and willing to help me. And I enjoyed conversing with the man helping me as opposed to just standing there in silence. Anyways, very happy with my experience AND the results of my earring. It's good as new and the cost was very affordable. Much less than I had expected. I would highly recommend Jonathan's Jewelry to anyone looking for jewelry, or a repair. :) Thank you!

The staff was helpful but also respectfully left space for me to explore. The discount I got made…read moreit such a sweet deal. Highly recommend.

Not sure about this. I bought my daughter a 2ct ring when she was 4. Put it away until she was…read moreold enough. Now she is 21and went to get it sized. SHOCK! They can only size it 2 sizes and she needs 2 1/2. But if they could it would be 600$ to size and buy the warranty. It's brand new, in a safe deposit box for 18 years. Not even an offer how to maybe fix the situation. I can trade it for a 4k$ ring, other than that I am just out. Way to win customers with this service. Now imagine if they were to say , "let's take care of this" trade it for another 2ct ring in the right size or something. Not "well you need to spend twice as much". So I guess I'm just out. No good deed goes unpunished right

No discount beyond there made up retail price . I was about to spend lots of money there , but the…read morebad vibes and them not answering my questions directly impacted my decision.

After I got divorced, I didn't know what to do with my wedding ring-I knew I'd love something to…read moresignify this next chapter of my life, but wasn't sure exactly what that was. I stopped by the store and chatted with Aaron, who helped me with some options. We ultimately landed on doing a trade and I received four smaller stackable rings in exchange for my wedding ring. It took a little while, but once the rings were done, I was very happy with them. I love the idea of having something custom made just for me-which is what they specialize in. I'll certainly keep that in mind if I'm in the market again.

I absolutely love my ring!! I couldn't find what I wanted anywhere after looking at thousands of…read morerings online, and I was nervous to get a custom design--would it turn out like I envisioned? Would I spend a ton of money and then be disenchanted with the final result? But Aaron was able to create my absolute dream ring and the experience was easy with no sales pressure. He just listened and made recommendations. It's one of a kind and I look forward to wearing it for the rest of my life.

My review stated that a poor repair was done. Unfortunately my memory of dropping off the earrings,…read morewas 'can this be fixed', the answer was yes. I opted not to have repairs done on some other items, because I wanted to see how well, these earrings would be fixed. The hinge was missing, so why wouldn't a new one be put on? The time it took was partially due to waiting for parts. I understand that and wouldn't have cared if the work done fixed the issue. Another note, the hinge failed and I lost that earring. These were from my mother who passed away.

We found your store on Yelp! My husband brought his wedding band to be resized. He had to have it…read morecut off his finger cause he broke his finger when he fell in the garden last summer. You did a beautiful job fitting the ring and matching the gold pattern. I have a list of items to repair so I'll bring them in for you to see what you can do. Thanks!

Really helpful, reasonable, and great chocolates, will recommend! The rings we got were amazing!read more

We have purchased several pieces of jewelry from this jeweler over the years, including my…read moreengagement ring and wedding band, my husband's wedding band, and other jewelry. (Well over 14k) We loved my engagement ring so much that we continued coming back, and we even referred my sister, who also spent a significant amount of money here. We genuinely wanted to support this business, which is why this experience has been so disappointing. The first issue was with my wedding band. We were repeatedly promised it would arrive before our wedding, but it didn't. After being reassured multiple times that it would be here in time, it didn't arrive until after we returned from our honeymoon. While frustrating, we moved past it. The bigger disappointment has been my husband's wedding band. Before purchasing it, we specifically told Amy that durability was our biggest concern. We wanted a ring that would hold up to everyday wear, and we were assured this was a great choice, especially for the price ($500). We were even told it was durable enough that wearing it to the gym wouldn't be an issue. Within the first week, it was already scratched. After only six months of marriage, I reached out. The ring looked so worn that even the owner reached out and told us she was disappointed with how it had held up. We were told to come in and choose a different ring. When we arrived, however, Amy explained that our only options were to downgrade to a less expensive ring, purchase gold, or reorder the exact same ring. Since this was his actual wedding band and it carries so much sentimental value, we chose to reorder the same style. We were told it would take about two weeks and that it would be overnighted back to us. Two weeks passed with no update. I had to reach out myself, only to learn it had been backordered for several more weeks. No one contacted us to let us know about the delay. Although we brought the original ring in back in February, the replacement wasn't ready until May. After finally getting it back, my husband has only worn it during normal everyday life and work (he hasn't worn it to the gym this time.) Yet it is already scratched again and already looks worn after such a short time. We haven't even been married a year, and we've already gone through one replacement ring. That's incredibly frustrating for something that's supposed to last a lifetime. We also weren't offered a refund when I asked about it. Our only options were to downgrade to a less expensive ring, pay to upgrade or reorder the exact same ring that had already failed us. That didn't feel like much of a solution. The fact that a $25 Amazon ring has held up significantly better than a $500 wedding band says everything. What makes this so frustrating is that we weren't just first-time customers. We trusted this jeweler with one of the biggest purchases of our lives, continued purchasing jewelry here, and confidently referred family because we believed in the business. Instead, we've been left disappointed by the quality of the product, the repeated delays, the lack of communication, and the lack of a meaningful resolution. Unfortunately, based on our experience, I can't recommend purchasing a wedding band here. Attached is a video of the ring after 6 months. Which is suppose to be black VS when we bought it.