I absolutely love my ring!! I couldn't find what I wanted anywhere after looking at thousands of…read morerings online, and I was nervous to get a custom design--would it turn out like I envisioned? Would I spend a ton of money and then be disenchanted with the final result? But Aaron was able to create my absolute dream ring and the experience was easy with no sales pressure. He just listened and made recommendations. It's one of a kind and I look forward to wearing it for the rest of my life.

After I got divorced, I didn't know what to do with my wedding ring-I knew I'd love something to…read moresignify this next chapter of my life, but wasn't sure exactly what that was. I stopped by the store and chatted with Aaron, who helped me with some options. We ultimately landed on doing a trade and I received four smaller stackable rings in exchange for my wedding ring. It took a little while, but once the rings were done, I was very happy with them. I love the idea of having something custom made just for me-which is what they specialize in. I'll certainly keep that in mind if I'm in the market again.

I had a great interaction with one of their employees this morning! I absolutely recommend this…read morebusiness.

Zero stars! Worst quality. Claire's jewelry lasts longer than this stuff. 3 Necklaces broke and…read morethey don't stand behind their product. The website claims founding principles but they are not being honored even at the corporate level. The manager at this location is nice but she deserves to work for a better company elsewhere.

got my husband's wedding ring resized at this horrid place. wasn't the right size the first time, I…read moreasked to clarify how it was sized nearly a full size larger than what is was supposed to be, and proceeded to be told off by ryan. i've never been treated so horribly by a random person, one who manages to own this place. ryan hates "my generation," is disrespectful to women, insists on getting the last word in, has literally 0 customer service skills, likes to make you feel like you're stupid, seems to get off on talking down to women, and tells you how "nice" of a person is when you're frustrated over the way you're being spoke to. truly baffled by the interaction i had with a grown man who likes to escalate situations for fun and hates millennial women.

Ryan helped me make exactly the ring I wanted, in the price range that I needed. He made me a…read morebeautiful proposal ring. And came through for the wedding ring too. They are always very friendly! They make it worth the drive every time. As others say, they are rated very well on Google (which is accurate), their low rating here on Yelp is not deserved.

I had them repair my ring, it was quick and they did a wonderful job! Very friendly and helpful…read morestaff

2nd UPDATE Following the owner's PM apology admitting they 'fell short' on transparency, I…read moreresponded to them to resolve the overcharge. Despite acknowledging their error, the owner has completely ignored my request for a partial refund and has offered zero remedy. It appears the apology was just lip service.

I can't say enough good things about J Brooks in Lehi. All of the ladies who worked here really…read moremade my experience special when picking out my engagement ring. They were patient and sooo easy to work with. I had to have my ring special ordered and it arrived fairly quickly and a day earlier than promised!! They also called my fiancé to have him pick it up so he could surprise me with it. The ring needed to be resized (my fingers are weird) and they were able to send it away to their sizing specialist for free. Most of all, I just love how kind everyone is at the Lehi J Brook!! Diamond quality-my goodness, I don't know if I've ever seen such sparkly diamonds!! I got a very simple ring and the diamonds are SO glittery!! Pricing wise, they are probably a tiny bit more expensive than other keepers but the quality is unsurpassable. I have never seen just beautiful and high quality inventory. It would be a mistake to go anywhere else.

We have purchased several pieces of jewelry from this jeweler over the years, including my…read moreengagement ring and wedding band, my husband's wedding band, and other jewelry. (Well over 14k) We loved my engagement ring so much that we continued coming back, and we even referred my sister, who also spent a significant amount of money here. We genuinely wanted to support this business, which is why this experience has been so disappointing. The first issue was with my wedding band. We were repeatedly promised it would arrive before our wedding, but it didn't. After being reassured multiple times that it would be here in time, it didn't arrive until after we returned from our honeymoon. While frustrating, we moved past it. The bigger disappointment has been my husband's wedding band. Before purchasing it, we specifically told Amy that durability was our biggest concern. We wanted a ring that would hold up to everyday wear, and we were assured this was a great choice, especially for the price ($500). We were even told it was durable enough that wearing it to the gym wouldn't be an issue. Within the first week, it was already scratched. After only six months of marriage, I reached out. The ring looked so worn that even the owner reached out and told us she was disappointed with how it had held up. We were told to come in and choose a different ring. When we arrived, however, Amy explained that our only options were to downgrade to a less expensive ring, purchase gold, or reorder the exact same ring. Since this was his actual wedding band and it carries so much sentimental value, we chose to reorder the same style. We were told it would take about two weeks and that it would be overnighted back to us. Two weeks passed with no update. I had to reach out myself, only to learn it had been backordered for several more weeks. No one contacted us to let us know about the delay. Although we brought the original ring in back in February, the replacement wasn't ready until May. After finally getting it back, my husband has only worn it during normal everyday life and work (he hasn't worn it to the gym this time.) Yet it is already scratched again and already looks worn after such a short time. We haven't even been married a year, and we've already gone through one replacement ring. That's incredibly frustrating for something that's supposed to last a lifetime. We also weren't offered a refund when I asked about it. Our only options were to downgrade to a less expensive ring, pay to upgrade or reorder the exact same ring that had already failed us. That didn't feel like much of a solution. The fact that a $25 Amazon ring has held up significantly better than a $500 wedding band says everything. What makes this so frustrating is that we weren't just first-time customers. We trusted this jeweler with one of the biggest purchases of our lives, continued purchasing jewelry here, and confidently referred family because we believed in the business. Instead, we've been left disappointed by the quality of the product, the repeated delays, the lack of communication, and the lack of a meaningful resolution. Unfortunately, based on our experience, I can't recommend purchasing a wedding band here. Attached is a video of the ring after 6 months. Which is suppose to be black VS when we bought it.

They get a -0 from me. Aaron switched my Sapphire stones out and stole my sapphires. Just found out…read morewhat he replaced them with were not even low quality sapphires. it was low quality spirals or topaz. I know it was sapphires because I picked them from the ground in Montana myself. He is a thief.

Aaron and Audrey are absolutely fantastic jewelers, all around great people, honest, and very…read moretalented! I had designed a custom wedding and engagement ring for my wife, and sent the Cad drawings. They cast the band and set the stones, all with excellent customer service, and we couldn't have been happier. My wife gets compliments on it all the time. 5 stars to this well run business!

Had to have my watch resized. The ladies were extremely helpful and super fast and efficient!!…read moreThank you!!

The staff were all extremely helpful and very friendly! They resized an inherited ring for only $50…read morewithin 6 days. The ring is polished and fits perfectly!

I dropped a 14kt ring and it got a little scuffed up. I brought it in, and it got patched up in…read moreless than 5mins! The owner is really kind and also does custom jewlery. It was really cool to find someone with so much expertise near me! Perfect place for any jewlery repairs you might have with a pretty quick turn-around!

I walked in and my chain was fixed inexpensively and quickly. The process was much easier and…read morebetter than I expected.

A prong on my wedding ring broke so I brought it to JP Lee. They did a great job, at a fair price…read moreand very quickly! They were also so kind and serviceable. I will definitely be coming back next time I have jewelry needs. Thank you!

If you want a jeweler who will do his very best to make sure you are taken care of - then make sure…read moreto come here. You will receive the best customer service and their quality of work is outstanding.