Recently purchased a R1200 and wanted to get the bike where I know the exact maintenance cycle…read morestarted. Made an appointment at Engle and from the start I totally enjoyed just talking to the staff. They made you feel like you were part of a bigger family. The service area everyone I meet were riders and was happy to share experiences along with giving me insight on my own cycle which I had no clue of. I will just say these guys are awesome

Very disappointed in my experience. I called on Saturday to inquire about a used motorcycle they…read morehad in stock that I was interested in. The salesman, a 30yr employee, seemed helpful on the phone. I expressed interest in purchasing the bike but would be coming from out of state several hours away and couldn't get there until the following week. He immediately offered to take $1,000 off the price since I was traveling from so far away. I asked if I could make a deposit for him to reserve it. He said no, we have a Beemer guy to Beemer guy gentleman's agreement that he'd hold it for me. I made arrangements to borrow trailer, take a friend who had to alter his plans, made a hotel reservation, had to jump through hoops to get my boss to approve PTO on short notice.... first thing Tuesday morning, the salesman calls me and says he's got a customer willing to pay full price right now and he's local so they'll get his service business too. I again offered to put down a deposit. He said not unless you're willing to pay full price now... "actually you know what, I gotta sell it to this other guy, where in the business to make money and we'll get his service business too." - you know what buddy, you just lost a potential customer for life! As a 30yr salesperson you should know that your also in the business to build relationships. You just failed.

I had the lucky opportunity to visit this shop as an unfortunate result of having a spill on my…read moreHonda Gold Wing as part of the 2018 American Legion ride. I picked this place because of the 4 star rating and it was close to the accident site (Lee Summit Road). Although they were closed on the Sunday it happened, I left the bike and trailer in their lot and returned when they opened on Tuesday. The service Manager, Dave was great! They looked it over and made it road worthy for me to be able to return to Florida. What they charged was well below what I expected and they had me ready in less than 24 hours. Jamie the service technician also looked over my motorcycle trailer to make sure it was road worthy. What was even better, after they received their money, Dave took the time to call me to make sure that I made it back home to Florida okay. This was above and beyond what I expected. If I lived close enough, I would go out of my way to make this my normal service shop, but 1200 miles is a little too far. A great, respectable and honest shop, a hard find these days.

I had a great experience with Donnell and can highly recommend them. They sourced a new bike for me…read moreand it was all done on a handshake. it was seamless and they did everything that they said that they would. If you are in the market for a new bike, call Chris at Donnell's -Dave

I took my bike there, they fixed it, and I got it back. Heck, they even charged me an OK price and…read moreit didn't take too long. What more can I ask for, right? I would NEVER recommend this place, and would rather try to fix my bike myself than go there again, because of how amazingly rude the guy is. I'm not talking like having-a-bad-day, wrong-side-of-the-bed kind of rude, but the world-hating, F-you-for-calling, don't-even-need-your-business kind of rude. Every phone call, every interaction, period. This guy actually told me, twice, that they don't need any business! Getting a quote and an estimate of how long the work would take, two pretty reasonable questions I think- you would have thought I was asking him about politics. INCREDIBLY defensive and pissed off. There was no issue, no confrontation, no disagreement between us at any point. He was simply a mean guy. I would never recommend anyone go here, and I won't be going back ever.

New location is Ok , new faces for maint issues. Good reputation for quality maint. Prices seem to…read morehave gone up, still reasonable.

I found this guy (who lives in the back of the store) as a last resort. I felt extremely…read moreovercharged for the amount of work done. Now to the scandalous part.... I picked up my scooter from the shop, checked the things that were supposed to be fixed (all is good at this point) pay the man and head down to the gas station because they drained the tank and didn't fill it back up ( i know, right! ). I decided to pop the seat to make sure they didn't steal anything and the fing seat FALLS OFF! So i go back to the store and say "my seat just fell off" to which the proprietor laughs (more like a snicker) and says its my problem. Turns out to fix the ignition they say they needed to break into the seat storage compartment, their solution to fixing the seat was to (wait for it) Gorilla Glue the hinges back on. I expressed my extreme dissatisfaction to which the owner said he'd look for a new seat for me and call when it was in. Its now been 4 weeks and no seat and no call. I also might add that 2 other things that were supposed to be fixed we're not, to which the proprietor said i'd need to pay additional to have him look at it again. Steer clear of this place, you'll be happy you did. * * UPDATE * * As you see the owner responded to this... I've emailed him to get info on his so called 'offer' but have not received anything in return as of yet. This was not a stolen scooter, I forgot to leave the keys with him and he assumed due to the greasy nature of his business that it was. Contact me owner, I want this resolved.

True, this guy is somewhat an odd duck with a rather different sense of humor. However, he knows…read moreof what he speaks. He came highly recommended by a friend that had been bringing his Chinese toys here for quite some time. I took my Grandson's new ATV to him because after our first ride, it just would not start up again. He explained the few flaws that were inherent with the Chinese made ATVs. I took his advice and had the repair done. ( A different carb.) He strongly advised using only premium gasoline and keeping the battery on a trickle charger when not in use. We have had no more issues with it not starting. It now starts and runs great.

I don't care who had what type of experience at this establishment I hands-down would not recommend…read moreit, a friend of mine literally dropped off a product at that establishment to get worked on, and they literally could not have it done over a year later they are still giving us excuses on why it's not done yet, to make matters even worse they wanted a $300 deposit for fixing the thing in the first, anytime I call this establishment they keep giving us the runaround about it isn't fixed yet, if they do not have my product done within the next month, I'm going there with the police and getting my product back and not paying a single dime for the work that they did do if they did any at all, this is ridiculous and is absolutely garbage customer service, avoid this at all cost. I would rather take it to a regular auto shop over this place.

We had to wait a little longer than expected because of Covid. But definitely worth the wait! Our…read moreHonda Ruckus run way better than they did before we bought them! Super happy with our service.