Like usual, I was expecting to be inconvenienced and screwed…read more These guys are the exact opposite. Fix my car on site. Cost $100 less than I anticipated. I got it done much quicker than I thought they would. Very accommodating. Honest and I will be using them again, for sure.

The first thing that comes to mind is their open communication. They were always quick to respond…read more Secondly, the professionalism and knowledge of Kyle once he was here. They did a simple transmission flush. I didn't have to move the car, he was able to work around in my garage easily. Afterwards, he explained their other services and what to do if my transmission ever became a serious problem. They did charge me an additional $75 to come to Parkville, But I thought it was worth it since I didn't have to drive to my usual mechanic and wait for them to finish the job. He saved me about a day's worth of waiting and driving.

GREAT family owned business! I picked up a 4" double-sided screw bit in my tire. my husband…read moreplugged it and found a new tire at this shop. We were going to be 3 hrs getting there and they held it and promptly installed it when we arrived, knowing we were on the road and already rerouted. From the initial paperwork (Tony) to the finished product they were professional. The service guy (forgive me for not remembering his name) was great. Gave us info on the tires we run and then filled my husbands tires as well. The icing on the cake was that he saw us snacking on nuts and knew we were hungry so he shared his beef/protein sticks with us. we are from Nevada so I hope we don't "need" them again, but I would chose them if we did! Thanks guys!!

Attitude is in direct proportion to the results you get. I have purchased three BMWs from Pete at…read moreEngle Motors in the last 15 years or so. Ed in the service department has assured that those three bikes have taken me to where I chose to go and back again. Except for a couple of times when a nail had a different plan. Which I repaired on the road with a repair kit I bought at Engle's well equipped parts dept. I have always been treated more like family than a customer and you can take that either way. I never saw halos or wings on any of the people who work there so I am assuming they are human variety. And that takes us back to attitude when I walk in there. Many times to just say hello, how are you doing. A word of caution, they have a lot of merchandise that you just can't live without! Just saying.

I had the lucky opportunity to visit this shop as an unfortunate result of having a spill on my…read moreHonda Gold Wing as part of the 2018 American Legion ride. I picked this place because of the 4 star rating and it was close to the accident site (Lee Summit Road). Although they were closed on the Sunday it happened, I left the bike and trailer in their lot and returned when they opened on Tuesday. The service Manager, Dave was great! They looked it over and made it road worthy for me to be able to return to Florida. What they charged was well below what I expected and they had me ready in less than 24 hours. Jamie the service technician also looked over my motorcycle trailer to make sure it was road worthy. What was even better, after they received their money, Dave took the time to call me to make sure that I made it back home to Florida okay. This was above and beyond what I expected. If I lived close enough, I would go out of my way to make this my normal service shop, but 1200 miles is a little too far. A great, respectable and honest shop, a hard find these days.

I had a great experience with Donnell and can highly recommend them. They sourced a new bike for me…read moreand it was all done on a handshake. it was seamless and they did everything that they said that they would. If you are in the market for a new bike, call Chris at Donnell's -Dave

I took my bike there, they fixed it, and I got it back. Heck, they even charged me an OK price and…read moreit didn't take too long. What more can I ask for, right? I would NEVER recommend this place, and would rather try to fix my bike myself than go there again, because of how amazingly rude the guy is. I'm not talking like having-a-bad-day, wrong-side-of-the-bed kind of rude, but the world-hating, F-you-for-calling, don't-even-need-your-business kind of rude. Every phone call, every interaction, period. This guy actually told me, twice, that they don't need any business! Getting a quote and an estimate of how long the work would take, two pretty reasonable questions I think- you would have thought I was asking him about politics. INCREDIBLY defensive and pissed off. There was no issue, no confrontation, no disagreement between us at any point. He was simply a mean guy. I would never recommend anyone go here, and I won't be going back ever.

New location is Ok , new faces for maint issues. Good reputation for quality maint. Prices seem to…read morehave gone up, still reasonable.

I found this guy (who lives in the back of the store) as a last resort. I felt extremely…read moreovercharged for the amount of work done. Now to the scandalous part.... I picked up my scooter from the shop, checked the things that were supposed to be fixed (all is good at this point) pay the man and head down to the gas station because they drained the tank and didn't fill it back up ( i know, right! ). I decided to pop the seat to make sure they didn't steal anything and the fing seat FALLS OFF! So i go back to the store and say "my seat just fell off" to which the proprietor laughs (more like a snicker) and says its my problem. Turns out to fix the ignition they say they needed to break into the seat storage compartment, their solution to fixing the seat was to (wait for it) Gorilla Glue the hinges back on. I expressed my extreme dissatisfaction to which the owner said he'd look for a new seat for me and call when it was in. Its now been 4 weeks and no seat and no call. I also might add that 2 other things that were supposed to be fixed we're not, to which the proprietor said i'd need to pay additional to have him look at it again. Steer clear of this place, you'll be happy you did. * * UPDATE * * As you see the owner responded to this... I've emailed him to get info on his so called 'offer' but have not received anything in return as of yet. This was not a stolen scooter, I forgot to leave the keys with him and he assumed due to the greasy nature of his business that it was. Contact me owner, I want this resolved.

True, this guy is somewhat an odd duck with a rather different sense of humor. However, he knows…read moreof what he speaks. He came highly recommended by a friend that had been bringing his Chinese toys here for quite some time. I took my Grandson's new ATV to him because after our first ride, it just would not start up again. He explained the few flaws that were inherent with the Chinese made ATVs. I took his advice and had the repair done. ( A different carb.) He strongly advised using only premium gasoline and keeping the battery on a trickle charger when not in use. We have had no more issues with it not starting. It now starts and runs great.

I see Alex J.'s review and it reminds me that every review, even this one, should be taken with a…read moregrain of salt. THAT SAID, I had quite the opposite experience at this place. Mark, the mechanic I dealt with, was very nice. Gave me a quote on the spot, charged me what he said he would. They finished my bike and called me to pick it up in 3 business days *(my service did not require any parts to be ordered). Went to pick it up and the bike was clean, ready, and runs perfectly. The guy told me to call back if I had any concerns or questions. A for integrity, A for speed, A for being pleasant to deal with. I would recommend this shop to anyone and I plan on going back.

I don't care who had what type of experience at this establishment I hands-down would not recommend…read moreit, a friend of mine literally dropped off a product at that establishment to get worked on, and they literally could not have it done over a year later they are still giving us excuses on why it's not done yet, to make matters even worse they wanted a $300 deposit for fixing the thing in the first, anytime I call this establishment they keep giving us the runaround about it isn't fixed yet, if they do not have my product done within the next month, I'm going there with the police and getting my product back and not paying a single dime for the work that they did do if they did any at all, this is ridiculous and is absolutely garbage customer service, avoid this at all cost. I would rather take it to a regular auto shop over this place.

My significant other and I visited this dealer on Thursday for their Victory Demo days. They were…read morevery nice and helpful. There were plenty of bikes to choose from. They had drinks and snacks for the promotion which was great for the hto day. My only complaint is that when we returned from the last test ride all the drinks and snacks had been cleaned up and were gone, the tent down. It was clear they were closing and wanted us out of there. I was thirsty (because it was soooo hot) and would have liked another glass of water or lemonade and would have liked to discuss the bikes and options available. I'm not sure if they would have stuck around even if we wanted to buy a bike (which we are in the market to buy one- still looking though).

This may be the place to buy a Victory motorcycle as some seem to be happy with the purchase, this…read moreis not the place to get your Ariens riding mower fixed. Not only did they forget to call me when the mower was supposedly completed, the worker treated me like I was an idiot, left the mower outside for three weeks, and took it on a mini Indy 500 in his parking lot. The service department should at a minimum read the owners manual before they tell someone a mower should continue to go forward when someone let's off of the lever either going forward or backward. When I told whoever this person claiming to be a technician in service that it didn't do this before it broke and me bringing it in, after the ' you're an idiot' talk with me, I decided to cut my losses, called another Ariens service business who confirmed that it in fact was not supposed to do this. To make my experience even better, I am loading the mower and find that someone ran it into something, scratching the front and paint on the hood. I wish I could rate this place lower than one star, as I would not buy something as a pack of gum from them in the future, nor have anything else serviced there, unless I wanted to be treated similar to the memories I have being in first grade or going to a brain surgery conference put on by an Arcade attendant.