I bought a used street bike from here about a month ago and my sales associate Joe was awesome…read more I got it registered and ready to ride and then it died on me practicing in a parking lot. Frustrating sure, but the assistance from Chris the sales manager, Charles the service Advisor, and Mark the tow driver has been very helpful and relieving. I scheduled a tow for Thursday from my house to Dell's about a week ago. I called on the Thursday of the tow to verify service, im glad i did. There was a miscommunication on the date. David, who answered my call, mentioned that they had me down for Tuesday. He said "since they didnt hear from me" they just carried on with their business. No call on Tuesday from Dell's to verify the tow. This was disappointing to hear, i would have appreciated a courteousy call to check in on my service. Mark was a real hero today! He made it out just in time to grab my new-to-me bike and get it to the shop for a diagnostic. Thanks again Joe, Chris, Charles, and Mark for helping me out when i needed it! We're on the edge of spring and im excited to get back to riding!

Absolutely pathetic. Finance manager is an outright liar. Prep was never done. refused to comply…read morewith Mo law by cancelling service contracts. I wouldn't let the service dept. work on a tricycle. Absolutely never again. Kyle and M Spencer should be ashamed.

My husband and I stumbled upon this motorcycle repair shop and dealer. We were looking for…read morescooters. This shop is only one of 2 dealers in all of Missouri that carry the Wolf brand scooters. We liked what we saw, went home and did research on Wolf and came back 2 days later! We ordered 2 scooters and he gave us a very good deal and when one came in with fork lift damage from the distributor, he ordered the part to fix it and then offered to deliver our scooters due to the inconvenience of having to wait for the repair. My husband's desired scooter was not in the shop and the owner called a former satisfied customer that had that exact scooter and asked her if she had time to ride up to the shop so we could see it in person before we ordered. She did and my husband fell in love with that Wolf EX-150 on the spot! I would recommend Independence Kawasaki to anyone! They treat you right!

After realizing advantage was just terrible at customer service, I looked up LCC and their…read morereputation was above 4.7, which means they do business well. It was a bit of a rocky start, but they make it right. Diplomacy and empathy are powerful in a business that deals with motorcycles. Motorcycles are an extremely personal thing, and that understanding makes all the difference. I will/would go back and get service. I actually know when I will go back and what for; a couple of high spots on my chain. I have a an R6 and they are treating her well. Yes it's a she, and yes I gendered my bike, I'm not riding a bike that's a guy.

Top notch dealership, Just as you would want to be treated. drop by and meet these guys. You won't…read morebe disappointed.

GREAT family owned business! I picked up a 4" double-sided screw bit in my tire. my husband…read moreplugged it and found a new tire at this shop. We were going to be 3 hrs getting there and they held it and promptly installed it when we arrived, knowing we were on the road and already rerouted. From the initial paperwork (Tony) to the finished product they were professional. The service guy (forgive me for not remembering his name) was great. Gave us info on the tires we run and then filled my husbands tires as well. The icing on the cake was that he saw us snacking on nuts and knew we were hungry so he shared his beef/protein sticks with us. we are from Nevada so I hope we don't "need" them again, but I would chose them if we did! Thanks guys!!

Attitude is in direct proportion to the results you get. I have purchased three BMWs from Pete at…read moreEngle Motors in the last 15 years or so. Ed in the service department has assured that those three bikes have taken me to where I chose to go and back again. Except for a couple of times when a nail had a different plan. Which I repaired on the road with a repair kit I bought at Engle's well equipped parts dept. I have always been treated more like family than a customer and you can take that either way. I never saw halos or wings on any of the people who work there so I am assuming they are human variety. And that takes us back to attitude when I walk in there. Many times to just say hello, how are you doing. A word of caution, they have a lot of merchandise that you just can't live without! Just saying.

Like usual, I was expecting to be inconvenienced and screwed…read more These guys are the exact opposite. Fix my car on site. Cost $100 less than I anticipated. I got it done much quicker than I thought they would. Very accommodating. Honest and I will be using them again, for sure.

The first thing that comes to mind is their open communication. They were always quick to respond…read more Secondly, the professionalism and knowledge of Kyle once he was here. They did a simple transmission flush. I didn't have to move the car, he was able to work around in my garage easily. Afterwards, he explained their other services and what to do if my transmission ever became a serious problem. They did charge me an additional $75 to come to Parkville, But I thought it was worth it since I didn't have to drive to my usual mechanic and wait for them to finish the job. He saved me about a day's worth of waiting and driving.

Very knowledgeable crew. Great customer service, we will be using Knobtown again! Thank you Alan…read morefor all your help

Great service fantastic prices, and some of the best coffee in town. These guys know bikes and what…read moremakes them run.

Asked them a simple question if they price matched... they got mad about it, yelled at me. Handled…read morethe entire situation with complete disrespect. I was ready to drive out and buy 2 quads they were advertising. I will spend my money elsewhere.

I'm loving this place! Not only did I get a great scoot and a fabulous price, I met some really…read morewonderful people. The two folks that own this shop clearly love what they do. Buying from Mike and Dianna was a great experience. I'll be back for sure. I live 175 miles away and it was worth the trip. The only downside is that they have a super cool inventory of products right now and I saw at least 4 bikes/scoots that I want :( Sadly, I could only get one! From vintage to modern, they have it all.

Did my motorcycle inspection. I needed rear brakes and they handled that for me. I already did the…read morefronts and didn't realize I needed the rears! Thanks guys good job.

I took my KTM 1190R to Freedom in Grandview; I took mine, which I owned from new, for its 21k…read moreservice. The bike was service was over 2k, including repairs to the rear brake. Got the bike back, and it immediately began throwing repair codes. I took it back, and they cleared the codes and said nothing was wrong. Took the bike, and it made it home. The next time it did the same thing, and for nearly 2 years I kept having to take it back to get it checked because of it throwing codes. I had to leave for a long period, and the bike was stored for 2 years. Came back, and the 1st time I rode it, it started throwing a code, and throttle response kept acting funny. Took it to a different dealer, and they said the only thing they could see was a voltage variation, but not enough to cause the bike to stall. I rode it back to Freedom; they had it for 5 months and said they could not reproduce the issue I described. When I went to pick it up, it would not start. They now say it is the fuel pump, and the brake issue they said they fixed is still there. They also say the whole master cylinder needs to be replaced. They are charging full price for the Fuel Pump and want another 1k for the Brakes. Has anyone with a 1190R had a Experience like this?