Great dealership! Very nice people, I will continue to order things from here. TRAVIS LEBLANC went out of his way to find the ignition for my 2002 Indian Chief! It's hard to get parts and they go the extra mile (even if I'm from California) Great and knowledgeable staff! read more

My Husband and I bought 2 Indians in 2024. We bought the VIP maintenance service plan. The Lowell dealership shut down and now we can't find another dealership to honor this maintenance plan. Has anyone else had this problem ? We used the plan 1 time. The cost for both was almost 5,000. read more

They sell you warranties and when you cancel they try not to give you a refund. My warranties were cancelled on Sept. 23rd per warranty company here it is Oct 27th and they still have not refunded my money. Apparently, the dealer makes money off selling these and don't want to complete the refund. I am currently pursuing legal action, so ridiculous. buyer beware of this company. read more

Bought bike in July 2025, bought warranty, ended up trading bike in September, Have been trying to cancel warranty and get money refunded, no one will answer me or reply to emails- piss poor. On Indian protection plan website- says cancel any time and if within 60 days and no claim made will get full refund! They took money and now do not want to refund cost of warranyt let alone even answer or reply. read more

We purchased a custom Indian Chief classic in 2012 and handled the transaction through the owner, Mark. This bike has been nothing but trouble since we owned it. We spend a lot of money customizing the new bike and while it looks great- we have had a series of expensive repairs and it came with a broken control module off the truck. The bike has only 900 miles on it and so far we've replaced the fuel pump and now the starter is out and while we purchased this under the guise that we had purchased a motorcycle made by Polaris , yet it turns out it was not Polaris and now we have an incredibly difficult time finding replacement parts. Buyer beware of this dealership. read more

9/29/2023: I had written a review in September 2022. That was also five stars. Today's review is also five stars. Jeff, my service writer/manager, was kind enough to set up two appointments for my motorcycles the week prior. One was my Indian and the other was for my son's off-brand (but only a year old) 250cc motorcycle. Jeff was kind enough to make the appoints for the following Tuesday (9/26). I was there with both bikes and Jeff was able and ready to get me started for the inspections. Son's bike went quick and easy. My Indian had used up the front and rear tires and needed new ones to pass the inspection. The dealership kept the bike until the tires and tubes could be delivered. Everyone took good care of my bike. I appreciate the time and efforts that the technician (Will) and service manager (Jeff) to care for and bring my motorcycle up to a safe operating standard. The maintenance was finished on Friday afternoon (9/29) and the bike was returned without any issues. I had new tires (front/rear) and everything was in place. As Jeff and I worked on payment, I was lucky enough to meet the General Manager (Shane) in the Service Department. The sense of customer appreciation and respect demonstrated by him and his team is above the norm. The welcoming conversations and attitudes about riding, maintenance, and people is spot-on. Again, overall - 5 stars! I'm glad to call this dealership my 'go-to' dealership. read more

Took my Indian Scout in for an issue with the crankshaft position sensor which they fixed. When I dropped the bike off I had no other issues. When I picked the bike up I noticed they had tape on the tank with "no rear brake" on it and they had taped up my rear master cylinder. When I asked the advisor about it she claimed that she had told me on the phone that one of the screws was broken and needed to be tapped out. She stated since I declined the repair they taped it up so it would not leak. She also claimed that the screw was broken off when I dropped it off. This was not true and the master cylinder covers have never been taken off my bike until Indian Motorcycle Charlotte worked on it and went to check my brake fluid to try to up-sale a brake system flush. I was not made aware of the broke screw until I picked the bike up and found it and they are lying about it being this way when it was dropped off. I will never step foot in this dealership again and will never spend my money with them. And I suggest that no one else ever trust Indian Motorcycles Charlotte with there motorcycles. read more

I came in with expectations as a first time rider. I knew what I wanted and what I was expecting out of my experience with the dealership. Davis and April were fantastic to work with. They went above and beyond to make sure my needs were met and gave me a solid deal. They event went out of the way to deliver the bike to me. read more

Stephanie is supposed to take care of getting registrations to the DMV yet mine is long past the overdue date. I've tried and tried to contact her to no avail. since it's not been submitted I have no registration for my new machine. my next course of action will be legal action. My advice is not to pay everything until they have everything ready. read more

Terrible Customer service, if it's your first motorcycle and you have any kind of questions, they will block you from sending any kind of messages to them on Facebook. Even After buying a brand-new motorcycle from them, if you ask them to many questions, they will brush you off then block you. read more

This is one of the best motorcycle not only Indian motorcycle dealership. Mark Moses and his staff are very knowledgeable friendly and courteous. It is a no pressure dealership. With plenty of old and new Indian motorcycles. Along with parts and accessories and apparel. read more

As a business consultant focusing on repair shops and dealerships I am probably more particular than most average customers when it comes to taking my vehicle somewhere else to have work performed. I can handle most of my own work but there are certain tasks that I am just not willing to undertake. I've had recent terrible experiences with a local Indian dealership's service center (immediately after purchasing my very expensive motorcycle from them.) My Challenger managed to wear the tires severely and abnormally to the point of replacement so with my local Indian dealership NOT an option I tried the next closest dealership, the one in Greer. I called and left them two voicemails that were never even returned. I began to wonder if all Indian dealerships were trained to deliver lackluster service to their clients. After several days of annoyance, and contemplating just selling the Indian and going back to HD (the Indian was my first non-Harley in 20+ years.) I finally called Indian of Charlotte / Lloyd's Garage and to my shock, someone actually answered the phone! I spoke with Scott, told him my situation and that I wanted to purchase a set of Michelin Commander III's for my Challenger as well as a couple other "special" services that they offer. Scott was professional yet friendly and personable. He found that they had the tires I needed in stock and provided me with a fair price. He made an appointment for me and was able to squeeze me in within just 3 days of my call, on a weekend no less! I trailered the bike down to them (about 2 hours) because my last interaction with an Indian service center left my bike un-ridable and stuck at their place for four days all for a simple handlebar and headlight install, but that is for another review. I arrived slightly before my appointment time and checked in with the Service team for my appointment. I was given a time estimate for completion and I went to wait. While at the dealership I chatted with several employees from their Marketing director to the Parts & Service Director, a few sales employees, and others and every single one was friendly, engaged, and gave a sense of enjoying their jobs. They all seemed genuinely happy to be at work and speaking with me. My bike was completed before the promised time and although I kept trying to find fault (due to my aforementioned profession) I couldn't find a single problem! Indian of Charlotte / Lloyd's Garage is my new go-to! The owner / management of this place must be top notch. In an era of underperforming employees, lackluster customer service, and businesses struggling this place knocks it out of the park! Happy, enthusiastic, and genuine customer service along with parts in stock. Do yourself a favor and make the trip to Charlotte from wherever you're located. If you're in Western NC, drive right past those other two dealerships to visit these folks! read more

This is the best Indian motorcycle dealership around. Beautiful and very friendly place.

Purchased a motorcyle long distance from this dealer and they do everything they say and do it right. Do not hesitate to pruchase from this dealer. Great dealer. read more