Attention to detail and great customer service. My BRAND NEW X5 got side swiped and a friend…read morerecommended I take it here because these guys are the best. I agree! My car looks like it did when I bought it and I feel like Mark had my best interests in mind when dealing with the insurance guys. Plus he stands behind the work. So pleased with the end result and the communication throughout the process. I hope I never have to use them again, but will if needed. Thanks Mark and all the people that put my car back together.

The best people in the business. Mark and Robert have taken care of me in the past, and I wouldn't…read morego anywhere else. The work they do on anyone's vehicle is top of the line. I've sent people there in the past and they always are thrilled when they get their vehicle back. THE BEST IN THE BUSINESS!. Isn't that what we all look for? I honestly do not do many reviews. Never have, but when you find the right business that excels at their job, and love what they do, you know you have the right place

The process was smooth and easy. I recommend this shop if you need one. The repairs were done well.read more

Carolina Collision Center did a fantastic job on our 2021 Subaru Ascent that was in the front end…read morecollision. Needed work/replacement of the hood, bumper, headlight, wheel, quarter panel... and double check any impacts to the structure, suspension, etc. They were very responsive, quick with quotes/updates, up front with their process and potential outcomes. They interfaced with the organization that was paying for the damage, even with some mid-job scope increases (due to additional extent of condition that was found after the panels were opened up). Repainted parts were matched perfectly and clear coat was flawless. Special call out for Andrey on top notch communication, responsiveness, and management of stakeholder expectations. Highly recommended and I would definitely take our cars) back to them in the future for any repair/body work!

This was the worst experiene ever! A 16 year old boy hit me and his father was taking care of all…read moreissues. Not going thru insurance company as to alleviate insurance surging. He recommended this company as he had used it. The driver back door had to be replced and some other issues around that. First time I went to pick it up, the bottom half of door was not painted. The owner acted surprised it was not done. No quality control here. This was a Friday, he had to keep til Monday as they were closing. Rental car extended, which was more expense to the person paying. Owner did not care. Went to pick up on Tuesday as instructed. The door did not align with the front door when closed. The two doors should close flush as the other side did. The owner wanted to keep it another 3 days to fix this. I, at this point, did not trust the owner not to do something to my car. He had already gotten ugly because it was not right. The basic in your face issues. He also did not replace the trim at bottom of door that was scratched. He just tried to clear coat over it to not see. Which I noticed immediately,. He got nasty and said " When I try to save someone money they do not appreciate it", referring to the gentleman paying. He then quoted $2,000 to replace that small trim piece. I am sure he would never try to save someone money. I just said leave it to save the paying gentleman money. I could live with it. While I was there he was going to try to adjust the crooked door. I had to go out to the reception, which I did not want to leave car at this point. He said insurance requird it. There were no tools or equipment being used, but I went. He was yelling at me and told me I was difficult. Because I wanted my car right, I was difficult. After 3 times, you would think it would be right. I went to front and they set the camera so I could see what they were doing. They pushed and pulled for a while, making me nervous, but brought it out and it was acceptable, not great, but I needed to get out of there. At this point he was very angry and I did not want this to escalate. I will say I would not, under any circumstances, recommend this place. Ever. All nice when he starts, but if you do not accept his poor work,, then all hell breaks loose. There is also bubbles in the door paint....just to replace the door, the rental was 5/12 til 6/1. when was told 1 week to repair. Just does not care. Horrible business.

Amazing service. Incredible workmanship. Super nice and knowledgeable people. You will work…read moredirectly with the Owners William and his wife and son. If you are looking for old fashioned quality and service, you just found it. WRG has my full endorsement !!

This was the first shop I went to in order to receive a quote for the repair of a scratch and dent…read morein my car. I was quoted over half of what ALL other shops and my insurance quoted the damage. They told me they were going to replace parts that don't need to be replaced at all, as well as they might even have to total my car. My car is currently valued at over 30k with about 6k worth of damages. Totaling my car is an absolute scam, and although they do have good reviews, there are also lots of reviews saying basically the same thing I'm saying here, but thank GOD I got out before working with them or signing anything. What really drove me away though was the fact that the person who did my "estimate" wasn't even a tech, and was extremely inconsiderate and rude. My car is fairly new so of course I was upset about the damage, and was just looking to get an idea of what a repair would look like. The woman kept reiterating "wow, this is a new car" over and over again after I told her multiple times that I was very upset regarding damage to a new car and nicely explaining that "yes, I understand it is a newer car." It felt as though she was belittling me the entire time, and then quoted me almost 20k worth of damage. When I expressed that I felt that was high, she insisted that if I went anywhere else that I would be making a mistake and accused me of trying to "cheap out" on a repair. She kept trying to tell me that I should go with them because they are "Honda certified" but there are plenty of other Honda certified repair shops that didn't quote me near this much or treat me with such inconsideration. Fortunately or unfortunately, I've had cars repaired before and I'm not naive to the process but this was hands down THE most unprofessional experience I've ever had.

From start to finish, Body Works Plus exceeded my expectations. The customer service was…read moreoutstanding -- friendly, professional, and genuinely caring. I loved the text updates that kept me informed of every stage of the repair process. I never once had to call for an update because they were always one step ahead. Since my insurance covered a rental, they even arranged for Enterprise to pick me up right from the shop, which made everything so convenient. When I got my car back, it looked brand new -- you would never know it had been damaged. The office staff were warm, knowledgeable, and focused on making sure I was completely happy before leaving. They truly deserve 10 out of 10 across the board! One note for anyone planning repairs: depending on the extent of your damage and your insurance company's process, repairs can take around 3-6 weeks. I dropped my car off on September 25 and picked it up Thursday, November 6. While I wasn't expecting to be without my car that long, the quality of the work and service made it absolutely worth the wait. Highly recommend Body Works Plus -- they set the standard for excellent service and craftsmanship!

Brian and Debbie at Pack Brothers have taken excellent care of my family. We recently were involved…read morein a collision that was the other drivers fault. They helped us navigate the process including the Insurance Company. Even though they didn't need to fix my vehicle this time they do excellent work. But the real win is the customer service and support. Thank you Brian and Debbie.

I have had 6 vehicles repaired at Pack Bros over the past 30…read moreyears and was completely satisfied with all aspects of the process . They handed nearly all communication with the insurance companies while keeping me informed as well . Every vehicle was repaired to my satisfaction minus the two that were deemed a total loss . Although I have only had them repairs vehicles That were insurance claims their estimates were competitive with any other Auto Body Shops that i had received estimates from .

True five star service. Getting rear ended (in the rain) was a pain. Hearing that I had to trek…read moredown Independence Blvd from the university area for an estimate and repair didn't have me very excited either. The team at Folger were gracious, helpful and polite at all times. First off, after a quick inspection, Enterprise scooped us up in our rental car for the duration of the repair. I know, I know this is part of the insurance company's program not Folger but they made the call for us and handled the bulk of the details. I signed up to receive text updates on the repair. These came often enough to be helpful and infrequent enough I didn't want to type UNSUBSCRIBE. Our car was ready at the exact time and day they promised and check-out took less than five minutes. The best part, is that while we had an external repair the car was cleaned inside from top to bottom. This process could have been horrible but it was a turnkey as- well the push button start on my Prius.

I was really shaken up by being rear ended at an intersection. Immediately took my vehicle to…read moreFolger automotive right by Williams Subaru. Mike and his team were so calm and reassuring and took great care of me and my vehicle. They made sure that my vehicle was repaired strongly and securely and they take an enormous amount of pride in the professional work that they do, they should. I am extremely happy with the work that they did.

These folks did a great job. Family run business. Everyone…read morewas super friendly and helpful. Quality of work was fantastic. Will use them in future.

I have had 2 different situations that needed auto body work. It is hard to trust something…read moreexpensive to just anyone. I searched and read reviews. Why Dee Gainey's? Time in business. Family owed which means they depend on good, honest work and word of mouth to stay in business. Reviews were good. I am so thankful I decided to go with them. The first work was done on the front end. Turned out great. And this time was even better. For me, they worked with two different insurance companies, they have a relationship with a rental car company that makes it easy on you. They went above and beyond to help me out on a problem that had nothing to do with their work. They truly cared that I left pleased with the work that they had done as well as me having a fully operational vehicle. I don't want to have to need them again, but if I need auto body work done, I will return to them without a doubt. Pleasant and kind.

Larry from L & P Auto Body Shop is outstanding to work with, he is incredibly professional…read more I brought my car to Larry for shocks replacement, the cost is reasonable, lower than other places. My car is running great after the repair. Highly recommend their services for anyone in Chatlotte, NC or vicinity area. Thanks, D

Excellent customer Service. Larry and his team made my car look brand new. After the job was done,…read morethey washed my car too! I highly recommend them, fair pricing. All around professional and kind.