We rented a van here for the first time for a camping trip. Started off poor when we tried completing the online check-on prior to pickup. The website to scan your ID for verification was not working and the customer support is god awful. All they send is copy and paste responses and accused me of not knowing what I'm doing. Luckily we could complete the check in at pickup. The location here is not in the best area, safety wise. Close to the airport which is nice for those traveling in but would not recommend coming here by yourself or after dark. We were downgraded the day before to a different van due to a new windshield or something. Would've been nice for more heads up as it left us with no choice. Still waiting for the partial refund. In regards to the van, the fridge did not work despite being told it would just take a couple hours to get cold. The check engine light came on as well as some other warning lights on the dash 2 hours into the trip. The employee here told us we could either bring it to a mechanic for diagnostic or bring it back the next day for a trade. Super inconvenient as we have a schedule and driving back to Phoenix, unloading and loading, would take hours. There were also several other small things on the van not working properly or missing (lights, mosquito nets). The van drove well and the features were nice but smelled like cigarette upon pickup. I asked for a partial refund when we went to drop the van off due to the fridge and the guy told us he'd put a note in for someone higher in the company to review. The major problem here is that all of their customer support is in India and all they do on live chats is send copy and paste messages that lead to no resolution. They will not answer the phone either. I have yet to receive a response from them on the partial refund and do not think they will ever respond. All in all, I would not rent from here again. The fees are ridiculous, especially when they charge an $80 preparation fee and the van is clearly not ready. They also keep your security deposit ($500) for up to 30 days and I am still waiting for it to be returned to me. Once again, support is ignoring my emails. The company higher ups are only interested in making the most amount of money possible here, not customer satisfaction. read more

Indie Campers - Phoenix - RV Rental Near Me - Phoenix, Arizona

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BEWARE BEWARE BEWARE!!! Removing onboard generators from their RV's seems like such an inconvenience to put on customers, no idea how that helps anyone on their travels. Their external generator they rented us never powered our RV in 100 degrees in Las Vegas for 4 days. Wasted two entire evenings talking to customer support - as premium insurance was purchased - and was told they did not have a mechanic nor replacement available for us and if we wanted a hotel, we'd have to front the cost for reimbursement later. Still have no idea how much is being refunded for almost dying in the heat in a boiling hot dirty RV. There was dust in crevices and clearly was not washed before pickup. The employees in the office are just bodies talking to the same useless support online. Could not have had a worse time with this company and will ensure this review is viewed everywhere. Confirmation code GDQ4W7. read more

Indie Campers - Phoenix - RV Rental Near Me - Phoenix, Arizona

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DO NOT RENT FROM HERE Absolute scam. Rv had a septic block before we picked it up. Started discharging human feces. We brought it back, they refused to refund us even for the nights we didn't use. DO NOT RENT FROM HERE read more

The staff at the Phoenix pickup center was great, and this is not a review of them personally, but more so about the company. As others have mentioned: rent at your own risk... It is incredibly difficult to get accurate answers from their customer service. Other RV rentals don't charge crazy fees for certain pickup/dropoff times, so be aware of that. Their "live chat" is just AI bots, which gave me "incorrect" information, and when I finally got a human on the line they just told me the previous info I received (from their own system) was incorrect, which ended up costing me a lot more, and they would not honor it, nor could I cancel at that point without losing a ton of money. I have had dozens of emails back and forth with their support and they can't even explain their own charges and keep giving me incorrect information. About a week out from my rental without telling me, they just changed my reserved vehicle from the family RV to a pop up van. These are no where near the same size. When I chatted they said my reserved RV was no longer available, and I could not get a refund. I'm not sure how this could ever be acceptable. They finally got it changed back, but then it happened again later on, and I then again had to waste my time trying to get the correct vehicle back on my reservation, and to adjust the pricing because all of a sudden it was showing it got more expensive. The amount of time I have wasted either emailing them or dealing with their chat bot is insane. There is no way to speak to someone on the phone. Even when we had an issue during our trip and called the support line, that person couldn't even do anything and just told us to email or chat support (which you already know how that goes...). I'm sure a rental could be fine if you have no issues or changes that need to be made, but otherwise dealing with customer support is a true nightmare and I would never recommend anyone even risk dealing with it. read more

Be very careful renting from this organization - a complete scam. Trying to leave us with damage costs that were there before we picked up the rental. I would never rent from this organization. read more

Really bad experience. They gave us a broken camper that was covered in black mould. They gave us a melted spatula and scratched up pans. The ladder they gave us didn't reach the camper. I've tried to reach out but haven't heard back form them in over three weeks. We came from Canada and saved up all year for this and got completely screwed by this company. We had nowhere to sleep and ended up having to get a hotel. Do not recommend do not waste your money. read more

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Indie camper is a great rip-off company. They send customers with their bad RVs on the road with a battery, that is not connected to the alternator. Therefore, the battery discharged itself and the generator did not start. Air con broke down at 110 degrees Fahrenheit outside. The on road service is only reachable via chat. As has been already described by other customers, it takes at least an hour for a response. Turned-in invoices are not being reimbursed although issues are clearly related to malfunction of the RV. Co-workers at the branches are nice, but cannot really help. Bad pick-up with too many customers waiting, electronic check-in did not work. My recommendation: Do not rent from indie camper!! Very bad company, which wastes customers' money and time! read more

Update 9/111/2024: This company said they are working on my case and I should be contacted shortly. Well consistent with their poor customer service they never contacted me back concerning the horrible service Original Review We rented a Red Solis van from Indie Camper's Phoenix location (119 N 30th St, Phoenix, AZ) for the dates of June 28th to July 1st, 2024. Initially, everything seemed promising--the rental process was smooth, and John's customer service was excellent. However, our excitement quickly turned to frustration. The van had an overpowering sewage-like smell coming from the toilet area, even before we used it. The odor was so strong that it reached outside the van when the door was open. John also recognized a sewage smell before renting us the van and attempted to address the issue, with that said the severe odorous smell issue persisted throughout our rental period, significantly impacting our vacation. To make matters worse, the tank area or cassette needed to be cleaned properly for rental, and the van was dirty upon pickup. When we returned from our trip John advised us to contact the Complaints and Incidents analyst department for resolution. Markus responded promptly but offered only a $78.07 refund from our $716.41 total rental cost. This inadequate response left us disappointed and feeling disrespected. Indie Camper claims to provide top-notch service, but our experience tells a different story. We recommend avoiding this company--they don't back up their promises read more

We loved our jeep camper with pop up tent! It was the perfect rental for our week in AZ. Staff at Indie campers was cool and helpful. It ended up being more expensive for us to change the pick up time and go over on miles. The website and customer service on the phone could be better but overall great experience and would rent from here again. read more

Indie Campers - Phoenix - Jeep - RV Rental Near Me - Phoenix, Arizona

DO NOT rent an RV from this company!!!!!! No management, understaffed and stressed out staff, multiple issues with RVs, red engine light, broken water tank, NOT cleaned, no staff at paid-for early check out, poor service, equipment reserved and paid not provided, no response on complaints, no refunds ... !!!! DO NOT USE!!!! read more

DO NOT RENT FROM INDIE CAMPERS. Will never get customer service, they have no phone numbers and only via chat, and you will sit on chat for more than an hour before someone responds. I would be terrified to know what would happen if you were on the road trying to reach someone! We may cancel even though it will cost us thousands just unbelievable do not rent here! read more

Old abused dirty Solis Sprinter Van. Pots, pans,dishes needed replacement - we're dirty and we did not use them because they were just old and not in good shape. we rented chairs table and bed linens- chair broken - linens old and cheap. Customer service was subpar. Good news is the van got us to where we were going. Won't use this company again! Wish we could. read more

Indie Campers - Phoenix - RV Rental Near Me - Phoenix, Arizona

I would not recommend this rental company. We waited 4 hours past the pick up time for our rental to be ready. The padding in the camper on top of the jeep was soaking wet from them hosing it down to clean it last minute and nobody told us, it was 27 degrees outside and it ruined our sleeping bags and clothes. They also told us it was water proof when it wasn't causing it to ruin more of our clothes and equipment. The pop up tent they gave us was broken as well. We've called, emailed, messaged with no response to the issue. They don't care about their customers. read more

Indie Campers - Phoenix - they duct taped it together which makes no sense because it's obviously going to come apart when you use it - RV Rental Near Me - Phoenix, Arizona

We've rented from here before and things have always gone smoothly. This time we needed customer service and Joe was our guy. I had mistakenly got a pick up in our destination city which is not what I wanted. Joe and his team quickly ascertained the problem, solved it and had us on our way in no time. Couldn't be more thankful, Joe definitely has our loyalty. read more

Not sure why this place has less than a 5 star rating. The team is super helpful and friendly. We had a great time on our Arizona trip! The camper ran and performed as expected. No issues on our trip from Phoenix to the Grand Canyon and back. Having the RV really made our trip extra fun. If you're on the fence, just book it! You won't regret it. read more

Indie Campers - Phoenix - RV Rental Near Me - Phoenix, Arizona

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These camper cams are LEGIT. So easy to drive, solar panels for off grid electricity. My fridge stayed cold the whole trip, whether the van was on or not. Amazing! The customer service was top notch as well!! Jessica and Frank are really invested in your experience. Friendly, helpful, and available. Jessica even gave me some great hidden spots to check out. read more

We rented an RV in Phoenix, AZ and returned it to Los Angeles, CA. This review is a review of Indie Campers as a company, not necessarily the Phoenix location or it's employees, although you shouldn't tell people to call you if you aren't going to return calls. When we checked-in and picked up the RV in Phoenix, AZ we were advised by Frank to contact him directly if there were any issues since customer service is not any help. On day 2 of the trip, we noticed that the water smelled of rotten eggs. We tried calling Frank 3 days in a row, leaving messages, and never got a call back. RV help sites all indicate that a rotten egg smell is bacteria in the water. As a result, we were unable to use the water the entire trip. In addition, we tried contact Frank due to the generator not turning which prevented us from having the additional AC in the RV. We sweat for hours due to the issue. Another time the generator was on but the AC would not turn on. We had to call a friend for advice and we discovered that the breaker for the AC had to be flipped back on. This is all assistance that the company should have been available and able to assist with. When we dropped the RV off and mentioned this issues they asked if we were told if the gas tank was below 1/4 that the generator would not work. Not sure if that was the issues, but NO, we were never advised of this, so we weren't able to troubleshoot the issue or get any help. When we did finally call customer service to try to get help with the issues, we were told we needed to download the WhatsApp to have any sort of communication with people in Portugal. This is terrible customer service. People should be able to go on vacation and have peace of mind and not have to jump through hoops just to reach a person and get assistance. For returning the RV we were supposed to spend our last day at Disney. We tried contacting the office in Los Angeles to find out the latest drop off time. No one ever answers the phone. One adult in our group call customer service and I chatted with customer service. We were told on the phone we had until 6pm to return the RV. On the chat I was told 4pm. When I asked why we were being given two different times, the person on chat told me it must have been our misunderstanding (rude). When we asked for how to contact the LA drop-off location, I was told they do not have that information. Instead of going to Disney, we drove an hour and a half out of our way to return the camper to ensure we did not miss the drop off. It was very frustrating to arrive to return and learn that they are there until 6pm and we could have stayed and enjoyed Disney. Instead, we spent the day stressing about what to do with the RV. At both locations it is apparent that your employees do not feel supported or have the support to provide customers with what they need. Online support is terrible, no one answers the phones, they have no ability to handle concerns (like issuing credits for failed equipment). Everyone just seemed helpless and stressed. We were told that the issues with customer service have been shared and hopefully they will be fixed in the future, but that does not help our experience on our trip. I hope you all get it together. read more