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    Escape Campervans

    4.3 (20 reviews)

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    Escape
    Collette D.

    We rented Fine Feathers in Phoenix, AZ Just love the artwork on this van! Daniel made the rental process easy. I booked the trip in early February for a September vacation and got a great deal. We traveled to Sedona and camped at Cave Springs. The van was just everything we needed. I traveled with my two girls. From there we went to Monument Valley and camped at Goulding's. We picked the best campsites as well. Waking up in the morning to see the Mittens was the ultimate experience. I would highly recommend renting from Escape. I did hear that corporate has bought them out. I hope they don't change a thing. It was so much fun to see other people who also rented from Escape on the highway!

    DeDe S.

    I took this trip over a month ago and held off writing a review because I just wasn't sure how to rate them. I wanted to love it so badly and just didn't. Let me start by saying that I am a prior Peace Corps volunteer so I definitely know how to rough it. With that said, I'm currently in Scottsdale and enjoy more upscale things. I regularly camp though and enjoy the outdoors immensely. I've been torn if I didn't love this vacation because I didn't like the van life or if I didn't like THIS van. Therefore, I decided to write the pros and cons of this particular company and van. I hope it's helpful. The cons: 1- Super hard to reach the local business on the phone for pick up and drop off times or any planning. Everything goes through the main 1 800 number until the day before pick up, you can't even get a local number beforehand to ask questions. They then call you the day before your trip with a time window when you can pick up the van. So you have to be OK not knowing what time you can get the van until the day before. There is a VERY limited window of time for when you can pick up the van or drop off (free of charge). When I did try to get information the day before it was during a pick up window for them and the person working in the office basically hung up on me telling me she was too busy to answer my questions during pick up. 2- The vans are old. They have beautiful artwork on the outside, But the van itself inside was very rundown. If you like new or updated things this is not your van. We ordered a dinner set of pots and pans and plates, silverware etc. and we ended up not using them and buying our own along the way. That utensils and plates were so old and scraped we didn't want to eat off of them. The material on the seats is also all old and worn and the curtains are as well. 3- There is no Bluetooth in the van. Makes for a very long drive. The van is noisy inside so hard to listen to anything on the speaker of your phone. 4- The bed was super hard and uncomfortable. I'm more comfortable tent camping with a mattress pad. 5- The check-in and drop off window is a tiny office in downtown Phoenix. Due to Covid protocols only one party was allowed in the office at a time. There is absolutely no shade outside, chairs or water etc. Pick up was the same time for everybody. Therefore, you're standing outside waiting your turn in really hot weather with the sun blasting on you. Wear a hat or bring an umbrella. 6- There is no USB port in the vehicle. If you want to charge your phone bring an adapter. Pros: I - as noted above, the vehicles are beautifully painted. 2- compared to other camper van companies the price was very competitive. 3- The 1-800 booking number/central office is easy to reach with general questions. 4- The camper van was very easy to drive. 5- The staff was very nice once we got to the local office and even acknowledged the hurrying me off the phone call the day before and was very apologetic. 6- They threw in with my rate for free an adapter for my phone charger when I realized no USB port 7- I wanted to extend my drop off by a day and they were very accommodating (I paid the upgraded fee and it was no hassle). 8- They did not try to upsell me at all on any of the extras for the van. A couple other things to note. The van gets about 16 or 17 mph for gas. I think that's about expected for the size van. There are lots of additional things that you can purchase through the company if you need it. They have bed sets, electrical sets and shower sets etc. we did purchase the electrical set which I found very helpful. It had a fan and a heater provided with an extension cord. We drove from Arizona up the coast of California. When we were in areas like Joshua tree we very much needed the fan. Parts of Northern California we very much needed the heater. It worked well and was very useful. Overall, if you're looking for an inexpensive very basic camper van and you're not interested in any amenities this van is great. If you're looking for anything a little bit nicer with more built-in features or upgraded interior this is not the van.

    Ghost Town Wedding on October 30th, 2019. Superstition Mountains. Lost Dutchman campground across the street.
    Molly M.

    Besides the limited check in & check out times this company is awesome. Finess Dabbs was charming and informative. Miss Bourbon St. transported Peter Pan and I to some beautiful AZ locations and my aunts wedding in style. Zero problems! The van got 16/17 miles per gallon which includes a decent amount of idle time. Inside the van there Is plenty of headroom, curtains for privacy and good lighting. The bed was huge, and the kitchen setup was perfect for yummy breakfasts and chill mornings.If you plan on staying at campgrounds with showers, skip out on the solar shower and the electrical set is only useful if you plan on camping long term in one place. Another aspect we thought was brilliant was the travelers item exchange at the at the pick up/drop off location. This definitely saved us some money! We can't wait till we get to the chance to travel with them again.

    Hookah and us with the Utah sign
    Shanny B.

    Ok so they eventually got back to me and managed to do the change we needed. The van was perfect, we loved traveling with it. Costumers service ended up great. Definitely recommended. We saw other companies vans during our trip, escape's are a different level.

    Story Book at the AZ / UT border!
    Ivy J.

    Just finished our weeklong roadtrip through the Southwest with Escape's "Story Book" van and we miss it so much already! Our van was perfect for the trip -- well-organized setup, it kept us warm at night, and had everything we needed. We were especially impressed with how much food we could store in the solar-powered fridge (and how cold it kept everything!) It was our first time in a campervan, and the convenience of being able to just hop in the van and head to the next stop on the trip can't be beat. I highly recommend anyone looking for a different type of trip or just an outdoorsy adventure to try out Escape. You'll have the time of your life. FYI - we picked up our van in Phoenix, and dropped it off in Vegas (stops in between were Sedona, Lake Powell, and Zion National Park).

    We had the absolute BEST experience renting our Escape Campervan. We picked up "Smokey" in Salt Lake City and then drove through Moab, Zion area, Grand Canyon, and Sedona. When dropping the van off at Escape Campervans in Phoenix, Megan couldn't have been more friendly, efficient, and helpful! She even took the time to give us lunch recommendations since we had some time to kill before our flight. We highly, highly recommend this experience to anyone who wants to travel in style with unlimited flexibility and at a very reasonable rate!

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    6 years ago

    First the van and experience 10 stars! Employees were extremely helpful, Vanessa in particular! Much Mahalos from hawaii. We will be back :)

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    National Car Rental

    4.2(516 reviews)
    1.0 mi

    Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

    I've rented cars from this location several times now and it's always quick and convenient…read more There's a shuttle to and from the airport that's relatively quick, and there is a gas station not too far from this place too. The staff are friendly and professional. I've had them offer to give me a bit of a discount when something inconvenient happens, and I'm glad they have that authority. This last time the car I rented had a lot of fingerprints on the windows and the carpeting in the trunk of the car was stained. There was also a splotch of something in the cupholder (I didn't try to remove it so I don't know how stuck on it was). That said, it didn't affect performance of the car and overall I still enjoyed driving it. The pricing seems okay. I think there are cheaper rental companies, but some of what I pay for is convenience. I'll keep using them when I visit Phoenix for work.

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    DRIVE Rental Cars - partial lot

    DRIVE Rental Cars

    1.5(800 reviews)
    0.9 mi

    If you don't mind the fact that the car rental company is off site and you have plenty of time then…read moreit might work for you. You'll first take the train to the rental car center and then walk a long way and down the stairs or elevator to wait for a van. That's another 5-10 minute drive. It was crowded and slow. But the agent was cordial and helpful. The car had significant damage but was not in the mood to wait for it to be exchange.

    PREDATORY SCAM - DO YOURSELF A FAVOR AND PLEASE FOLLOW MY ADVICE!…read more "Absolute fraud. This is a classic well documented bait-and-switch operation. They lure you in with low rates online, then force 'mandatory' insurance, gas, and upgrade fees once you're stranded at their sketchy off-site locations. They prey on travelers by refusing to honor original prices or claiming your reserved car is unavailable. If you've been bilked, don't just complain here--file a formal consumer fraud complaint with the Arizona Attorney General at azag.gov. This company needs to be shut down." How to File a Complaint with the Arizona Attorney General The Arizona Attorney General's Office investigates deceptive business practices and can bring civil enforcement lawsuits against companies violating the Consumer Fraud Act. https://www.azag.gov/complaints/consumer Gather Your Evidence: Before filing, collect copies of your original reservation, the final signed contract, credit card statements showing overcharges, and any photos of the vehicle or location. Submit the Online Form: Visit the Official Consumer Complaint Portal and click "Get Started" to fill out the digital form. Detail the Fraud: Describe the specific misleading practice (e.g., being told insurance was mandatory despite your own coverage, or being forced into an upgrade because the reserved car "wasn't there"). Attach Documents: Use the "Add Attachments" section of the online form to upload your evidence. Alternative Filing Methods: By Mail: Print the downloadable form and send it to: 2005 N Central Ave, Attn: Consumer Information and Complaints, Phoenix, AZ 85004. By Phone: Call the Phoenix office at (602) 542-5763 or the toll-free line at (800) 352-8431 for assistance. Additional Actions to Take Credit Card Dispute: Immediately contact your bank to dispute the fraudulent charges as "services not as described" or "unauthorized charges". FTC Report: File a report at ReportFraud.ftc.gov to help federal authorities track systemic patterns of travel fraud. https://reportfraud.ftc.gov Yes, it's taken this retired DoD Civilian that may know just a bit about accountability and lack of starting at the top a few days to piece this corporate SCAM together but know it's just a matter of time before I seek additional damages in Maricopa County albeit remotely as a Missouri resident who currently has an open case with the AZAG as well as the MO AGO and it's NOT IF, BUT WHEN this get's resolved! *********************************************************** The Facts you should know if SCAMMED in the locations referenced above: CORPORATE HIERARCHY & REGISTERED AGENTS PARENT ENTITY: Reservation Affiliates, LLC (Florida Dept. of State Doc #L20000123458) PRINCIPAL/DIRECTOR: Marc A. Walker, 6441 NW 54th Court, Lauderhill, FL 33319 OPERATING NAME (DBA): NÜ Car Rental / Coupe / Rent-A-Wreck Phoenix LOCAL AGENT: Paul Rodgers, Branch Manager, 2327 E. Van Buren St., Phoenix, AZ 85006 JURISDICTION: Subject to A.R.S. § 44-1522 (Arizona Consumer Fraud Act) *********************************************************** The "Marc Walker" Territory Based on corporate filings and BBB records, Marc Walker's company, Reservation Affiliates, LLC, appears to be the specific franchise owner for a cluster of locations. This is why you see his name attached to complaints in these specific "hubs": WERE YOU SCAMMED IN ONE OF THE FOLLOWING LOCATIONS: 1. Phoenix, AZ, (attempted extortion - Manager Makayla} 2. San Antonio, TX, 3. Seattle, WA 4. Fort Lauderdale, FL (The Corporate Headquarters) Why this matters for your lawsuit: The "Target" is Precise: You aren't suing the entire "NÜ" global brand; you are suing the specific "cell" that defrauded you. This is why your Corporate Hierarchy document is so lethal--it proves that while NÜ is a big network, Marc Walker is the one who took your money in Phoenix. No "Pass the Buck": By naming Reservation Affiliates, LLC, you prevent the Phoenix branch manager from saying, "Talk to corporate," and you prevent NÜ Global from saying, "Talk to the local guy." You've linked the local fraud directly to the guy in Florida who cashed the check. Avis knew the difference: This is also why Avis was able to "disavow" them. Avis likely has a relationship with certain NÜ affiliates, but they looked at Marc Walker's operation and said, "We don't know this guy, and we don't want to." The "Expert" Conclusion You have correctly identified the "Small Business Scammer" model. Marc Walker is using a global brand name (NÜ) to look like a major player, but he's running it like a "shell game" out of Lauderhill, FL. ***********************************************************

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