I had an appointment booked for after a long weekend but had some ad hoc meetings show up before…read morethe long weekend ended so I tried to cancel online just an hour into the 48 hour cancelation window and the system did not let me. I tried calling and leaving a message but no response till the morning of the appointment when I called and explained the situation but was met with a really rude person saying I will still changed 50% of the charges for late cancellation. I am not sure how this business runs with basically no leeway to paying customers who have unique situations like this. First and last experience here.

Katelynn Shepherd has been coloring, cutting and straightening my hair regularly for four years…read more She's a magician with all of it and is also kind and thoughtful. She's always on time, greeting her clients with a smile. I look forward to seeing her because I know I'll walk out looking much , much better than when I arrived.

Amazing stylists, friendly staff, and great prices! We just moved to Oregon and I was so nervous…read moreabout having to find a new place and new stylists for mine and my daughter's hair, but I'm so glad I saw the reviews for this salon because they did an AWESOME job for us and we're so happy! I worked with Alycia who was so sweet and really talked to me about what I wanted and how much effort I put into styling (none, lol) so she gave me a style I could replicate with ease and my hair looks SO good! My daughter likes a more complicated "wolf cut" and Mackenzie knocked it out of the park, and my daughter is not easy to impress (she got all of the stylish / fashion DNA I never had). We are already planning to go back so my daughter can get her vibrant color touched up in the next month or two since we only did haircuts today, but I'm so glad we found our new salon on the first try!

Very bad haircut. Don't trust a stylist who does not let the customer face the mirror while…read morecutting. I am sure there are better stylists at this salon than the one who hacked my hair. I had to book a second stylist at a different salon to fix this dreadful cut.

My stylist is Melissa and she is awesome. I came in with super long hair and wanted to go back to…read moremy short pixie cut I had for many years before I decided to let it grow out. She gave me exactly what I wanted. I've been back so far one more time and will continue having her style my hair.

I've been lucky enough to see both Jenna and Nichole. Nichole, the owner, worked magic on a sad…read morehaircut I got by a different stylist - she made me feel human again and was very quick to fix the problem. She has also transformed the salon into a beautiful place - it feels so cozy and updated! Jenna did a fabulous job on a balayage highlight. She gave me exactly what I asked for and took the time to make sure the color was even, toned, and deep conditioned. I really appreciated the extra effort she took to make sure that I loved it. I would highly recommend this salon - the hair care is top notch, the location is very convenient, and the customer service is impeccable.

Friendly staff. Fast haircuts that look good and are fairly priced. Staff remembers me, even though…read moreI only come in 3-4x a year, and knows exactly what to do with my hair.

I came in with a picture and specifically described what i wanted done with my hair but she didn't…read morelisten to me at all. she said she'd cut off a little of my hair but instead she cut off nearly half of my hair and I told her I didn't want it like that but she was clearly doing her own thing. I asked for a wolf cut but instead she just cut off my hair and called it a day. She didn't even style it or add in any gel, leaving my hair an ugly mess! I've never been so utterly disgusted with the way I look. I worked so hard to grow my hair out and I wanted it to grow even longer but now my hair is ruined. If you value your hair and your money, save yourself the pain and do not go here. The hairstylist is clearly determined to do whatever she wants with other's hair regardless of the customer's wishes. I only wanted a little cut off but she cut it shorter and shorter. I have no idea how I'm supposed to fix my hair after this. $35 dollars for a disastrous haircut is a scam.

I love coming here and getting my hair done by Brooke. She does a beautiful job styling and did…read moreeven better cutting my hair according to my hair and face structure. I've had color done by her before and I hope to do so again in the future. It's always wonderful to see her smile and enjoy the work she does. Edit: I will never arrive here again. I was admitted to the hospital on the day of my appointment and was charged 70% of the appointment because I was considered no call no show. I have been charged $175.00 While I NOW, understand your "policy" is that after 30 minutes you can charge whatever fee you deem fair for missing an appointment, your also at fault. After looking at my phone records I see that my sister called for me the day I was admitted. Whether or not your staff informed you is on you. Not me. Even if I showed that to you, which I can, I now know you wouldn't reverse the charge which you made very clear on the phone after I had informed of my emergency hospitalization. You are at fault for the following: 1. Not having your staff inform you of changes when you are in fact called 2. Not calling your clients within that 30 minutes to check if that are coming or there is an emergency. Which you stated, Liz, that you do not have to do. 3. Punishing, not simply following policy, but punishing a 4+ year client for being hospitalized. Of which I have documents. I also offered to show it to you, Liz, when we spoke on the phone. In the which you replied you have zero interest in seeing. 4. No matter how many times you tell me, "We gave you plenty of notice with multiple texts and emails" This apparantly does not account for ANY medical emergency or Acts of God. In other words, if a client had been struck by a car and was hospitalized or even died your stance verbatim on the phone was "It's policy that I charge you 70% and in some cases 100% of the appointment that's been missed." While I can understand a charge/fee for no call no show, which turns out this situation is not, what you have implemented is punishment for the client, while falsely claiming it's protection for your staff since "they are not hourly". But this partly false?Why? Because you're establishment clearly states you accept walk-ins. While your staff is paid hourly the opportunity for income is only denied by your "policy" in order to accept fees at the expense of not only your clients, but also your staff, who likely lost the client due to this policy. I'm truly saddened, frustrated, and embarrassed at your lack of business ethics, empathy, and greed. As a business owner myself, I do not and will not recommend you Liz or your establishment to anyone. Your shame knows no bounds.

Oh my goodness...can I just say Kiara Ochoa is the best! I moved from San Diego last year and was…read morebummed that I had to start over to look for a hair stylist. I went to one in Portland, and although it was a cute salon and "supposedly" a great stylist, they were just ok. I think sometimes the look of salon can be deceiving. Every time I go to someone, they end up making my hair look more orangish and they would tell me that I would need to come back several times to get the color I want. So I looked her up and her profile and thought, ok let's give her a shot. I am SO SO HAPPY I did. She is AMAZING! I have already told all my girlfriends and my nurse friends to go see her cause she is talented! She has the eye for what looks beautiful and I got exactly the style I asked for, probably even better. I highly highly recommended Kiara plus she is very sweet and just seems so down to earth. Beyond excited that I found a stylist. You won't be disappointed, if anything you just want to give her a hug cause she'll make you feel and look so pretty! Choice of style: balayage

I recently saw Jan at North Hair Design in Hillsboro after having a previous haircut that was…read moreuneven and didn't complement my face shape or natural wave pattern. Jan did an amazing job correcting it with thoughtful layering, and I couldn't be happier with the results! The salon is conveniently located, the team is warm and welcoming, and the quality of work is excellent. I absolutely love my new haircut and would highly recommend!

Tessa, did an amazing job ! A real life fairy godmother. The studio is so gorgeous and cozy,…read moreoverall such a great vibe.

The team at this color bar is amazing. Allie and Sophia are sweet, engaging, and always…read moredelightful, no matter what the circumstances are at the salon. The biggest frustration has been what appears to be over booking on the technology end, and failure for the system/customer service to support and correct situations where there is not enough staff to support the number of appointments. It makes it hard to enjoy the color experience when you know that your colorist is being asked to do (and is doing) the impossible because there is no system for making the corrections needed to balance the workload. This is not a poor reflection on the staff at all. This is just a comment on the impact of a technical/process problem that affects everyone.

I can recommend Ally and actually all the team at Madison Reed to pick the perfect color or…read morehighlights. She has been my colorist for what seems like years. The staff will pamper and allow you to blow dry your own style to save some bucks for those on a budget. Loving the happy vibes and specials on the easy to use app.

I loved everything about my service. It's a special place for women to vibe out. She is very busyread more

Kind patient and beautiful work! Scheduling another appointment now! You won't regret itread more

Very friendly and on time. Lauren was very knowledgeable, skilled and helpful, taking the time to…read morehelp me decide upon a new style to try. I wouldn't hesitate to return.

Booking was simple and straightforward. Lauren is fantastic! Her shop is inviting, clean and…read moreprivate, which is a plus if you don't care for the hustle and bustle of people rolling through the salon. Talking with Lauren felt easy and comfortable, she listens to what you want and is so easy to work with! From start to finish was an excellent experience, I definitely recommend

Raven is honestly the best in Portland! She has been doing my hair for the past 7 years and it…read morealways looks amazing every time. I have gone dark and blonde with her and it always looks 10/10. I have super thick/curly hair so I know it is a pain in the butt to work on but she never makes me feel like it's an issue. I can't recommend her enough!

From the owner: Raven has been doing hair for 12 years, she stays up to date on current trends and hairstyles by…read morecontinuing her education regularly. She prides herself in her exceptional customer service ensuring your experience is amazing and that you feel taken care of and heard.