Completely Satisfied Total Comfort Customer!! Jim and his…read morecrew kept the old unit running until it became clear a replacement was needed. His knowledge and professionalism has given the house a new custom installed HVAC system. The installer, Kurt was a craftsman whose work I can only describe as - beautiful. Total Comfort provides consistent, timely, fairly prices products and services. Highly Recommended....Many Thanks Jim.

I had a ac/ heating company come to my house to check out my furnace and heat pump and was told…read morethat I had a freon leak and need to change out my whole system at the cost of 10 grand,So I called for a 2nd opinion and called total comfort, they came and checked out my system and I was told that I didn't have a leak and my system was fine,I was dumb founded that another company was willing to RIP me off like that,Total comfort came and didn't even charge me for the visit,now that's service,guess who I'm calling when I have a real problem with my unit TOTAL COMFORT,thank you Jim & Crystal

If I could give a rating higher than 5 Stars I would. Customer service was outstanding, response…read moretimes were almost immediate, the work completed was top notch and most of all the price was better than all the others I contacted. It's hard to find someone you can trust that will do what they say, when they say and not kill you on the price. These are the guys. I was referred by a friend and I thanked him too. I know its hard to figure out who to call but you won't be disappointed if you call Jason or his son.

We cannot say enough about the service we received when our A/C crashed on a hot August evening. We…read morehad a house full of friends and dinner in the oven. Jason and his team was here within an hour, and had us cooling down in no time. And his follow up service has been excellent. We highly recommend this company! Brent S.

Highly Recommended...Totally Satisfied!! Jim and his crew…read morekept the old unit running until it became clear a replacement was needed. His knowledge and professionalism has given the house a new custom installed HVAC system. The installer, Kurt was a craftsman whose work I can only describe as - beautiful. Total Comfort provides consistent, timely, fairly prices products and services. Many Thanks Jim.

Mr Jim promptly responded to my call. He provided services in a very timely manner. My AC unit was…read morerepaired with a fair fee for labor.

Our heat pump condenser went out Thursday and Brinson& son"s responded that day. Our 18 year old…read moreunit was replaced by Friday afternoon and the techs were efficient , knowledgeable and professional. The new unit is quiet, energy saving and warranted. I recommend this company highly.

I've been through a whole house remodel in Wilmington and just had issues with the thermostat for…read morethe existing HVAC system. I replaced it myself but only hot air came out of the ducts. Brinson & Sons had someone here in about an hour after my call and straightened out the initial programming of the thermostat and did a tune up in less than an hour. The price was very fair, and the service was exceptional. A+++++ across the board. Thank you! This was my best experience with a home related service provider since moving here.

The owner returned the following day and promptly fixed the identified issue. He was exceptionally…read morekind, demonstrating excellent customer service and a strong faith in God. This interaction also served as a valuable teaching moment for the gentleman who was present the previous day; the owners took the time to show him the minor but fixable blockage that caused the problem. I am confident in recommending Kennedy to anyone in the East North Carolina area, as they are very professional and responded quickly to our needs.

Dustin was great! The whole crew really is from answering my call to setting up an appointment and…read moregetting put on the maintenance program. It was all a breeze. Dustin showed up on time and was professional. One thing I liked was that he didn't just tell me what was wrong but he actually took the time to show me on his device how my system was preforming and the specs of what the manufacture recommends for specs. So it wasn't just a "trust what i'm saying" thing. He made sure everything that needed to be done was legit and required. Really glad I chose Kennedy's Heating and Air conditioning. 5 Stars all day. I also decided before he came to enroll in a main program with them and the I was very happy with how much it cost.

Replace Heat Pump and Air Handler- Air Handler was in very…read moretight space so removing and replacing was labor intensive.Pride in workmanship included improved drain system and extra safety devices. Old Heat Pump pad was leveled and cleaned prior to setting unit up with new cut off box. All trash and old units were removed from location after installation.Cost was well below other estimates.

Took care of the work that I needed very professionally and it a fair price. I referred him to two…read moreother clients of mine, both of which were extremely satisfied. Flash intro, Coastal Realty.

Dave and Mike came out for my consultation and were extremely professional and helpful, explaining…read moreevery step of the process. They offered me several different options, and made me feel comfortable with my decision. You can tell this company has family values and really looks out for their customers. David and Kyle came for the installation, and they were top notch. They worked non-stop in the heat of late August, always had smiles on their faces, and were so polite and professional. I highly recommend this company. - Jeff K

Values mean allot to a consumer These men have values that…read morewe have seen thus far. I will change my score after the Geothermal test is up running and have more confidence than the 'other' guys with all the local commercials. They did not do us wrong. They did not have all the answers either They just did not comprehend what had happened either or why it was wrong or how. But something was awfully wrong & obviously. The owner and co owner came out and looked at our geothermal and worked on it and $3700.00 later its still NOT working properly. We have call TRANE consumer services filed a claim against the competitor whom did the damages. Pleasant Air came in sis something to the control panels and such Said they would be back a month and two weeks ago and nothing we still have five res lights on the unit We have NO Confidence about the unit running properly anymore period. The back up heat strips have been removed now. And we are out up to $5000.00 plus in cash Since February 2026 The so called pretend Geothermal Expert came into our home and destroyed it and still is NOT running properly holding the temperature like we had it before February 2026. It would run 73 or 76 on the money on our old thermostat-950 with NO Fluctuations at ALL even if it was 111 degrees outside vs 43 degrees outside. Now our temperatures inside goes all over the place and we never stay at a steady temperature in our living room not ever! This is NOT how a inside encapsulated Geothermal hvac heating system loop system is designed for. I can only give two stars because our geothermal system ran waaaaaay more efficiently than this is now. And we have the energy bills to prove it before now !

Do not hire this people! They don't show up, answer the phone or communicate with customers. I…read morestrongly warn everyone about this people's shop. They are not professionals do not waste your money.

Highly recommend Michael McIntyre from Hvacrx. He was super helpful and knowledgeable. Excellent…read morecustomer service!!!!