Brian answered my call early on a Sunday morning and was in my backyard in under 40 minutes…read more Immediately found the problem, gave me replacement part options and costs up front, and completed the work in under 30 minutes. Also checked other components and gave me advice on maintenance for my AC unit to prevent more costly repairs. I will be calling him any time I need something done with my AC. Michael and Sons told me it would be a month before they could get to me, Brian got to me within an hour. Enough said.

first the good parts: quick response and he got the unit repaired this morning. the bad was the…read moreprice, once diagnosed I was told it would be $850, and agreed, then charged over $1,000. Diagnostic fee was not credited towards the repair like other contractors. The reviews said prices were reasonable but this was on the high end for this repair in a small unit, in my opinion.

They did a great job with our vents, nice people and very efficient. Would use them again.read more

From the owner: I am a state licensed hvac contractor License#30752…read more We offer top quality work at affordable pricing. We offer hvac service, installs, ductwork cleaning, dryer vent cleaning, blow in insulation, spray foam insulation and more. We are highly rated by our customers. Please call today if you have any questions or if you need service. 910-200-4323

Very professional. Good price and fast service. I would highly recommend them and for sure will…read morecall if i need another ac/heating services

My unit was running constantly and not cooling the house. I reached out to Mr. Allen's company via…read moreYelp. He responded within the hour. He was at my house promptly to diagnose the issues my with air conditioning unit. He determined that it needed to be cleaned and he also checked all the other pertinent areas. Mr. Allen was so thorough in his process from beginning to end. He left details of everything performed on the invoice. I am so pleased at the work he did and am thrilled to say I am finally enjoying my nice cool house during this brutal summer. So happy with the service. A superior company with professionalism. Thank you Sir!!

We had an impossible problem with the AC. 4 companies came out and couldn't figure it out…read more Robert did. Came back 4 times until it was fixed. Beyond helpful and professional. He has won my business. Well done sir.

Been using this business for semi annual maintenance. They are always prompt and very responsive…read moreand professional and never tried to upsell me at any time. My HVAC system recently quit working and needed to be replaced. Their quote was exceptional and within a few days they returned on a Sunday and after about 5 hours of work the old system was removed and the new was installed. I can easily recommend them for your cooling and heating maintenance and support. Robert the owner is very fair and professional!

Very prompt, professional & knowledgable. Price was very affordable and fair…read more I confidently recommend Coastal Temp Heating & Cooling. With my rickety old a/c unit, I'm sure I will need future service, and they'll be my first call.

Hired a second time because they had been helpful once before with a different property. I decided…read moreto call again when I needed a replacement part for a defective piece on a newer HVAC. The part was covered under manufacturers warrantee. Simple job. No estimate provided by tech or owner. Was hit with a $1000 invoice with no prior authorization from me. Invoice was not itemized. Just a number, apparently pulled out of thin air. When questioned they knocked off a $99 service fee they fully intended on charging on top of service fee related to replacing a bad coil. I own 5 homes locally, so the search for a high-integrity tech continues.

I recently had the pleasure of working with NC Heating & Air company and I cannot recommend them…read moreenough. Nick, the owner, is not only a great guy, but also extremely knowledgeable in his field. What truly sets his company apart is Nick's possession of THREE contractor licenses in the state. This level of expertise and professionalism is evident in every aspect of his work. Nick is a respectful, loyal, and detail, oriented professional who goes above and beyond to ensure customer satisfaction. I've seen him work at residential homes, and our family diner, both perfecting and taking his time to help me understand what is going on. He cares about his work and cares about his customers, which is hard to come by these days. If you're looking for a reliable and top-notch HVAC company, look no further than NC Heating and Air company five stars all the way!

From the owner: Anyone seeking experienced professional HVAC services look no further, we will handle any job with…read morethe highest level of detail and quality workmanship. Trade accolades include: • Associate in Applied Science Degree (HVAC/R Technology) from Wake Tech Community College in Raleigh, NC. • Residential HVAC mechanical contractor license • Commercial HVAC mechanical contractor license • Electrical contractor license • EPA Universal Certification • DUKE Energy Trade Ally registered contractor • Mitsubishi Diamond Dealer • 15+ years field experience I’m proficient in every brand of equipment from older systems to latest technology in communicating inverter equipment. I’m very knowledgeable in service, design, installation and indoor air quality. I run every service call myself and onsite every replacement job. Give me a call I’d be happy to help.

I scheduled an AC repair appointment with a service window of 2:00-4:00 p.m. At 4:10 p.m., I…read morereceived a call from the main office letting me know the technician was on the way. About 20 minutes later, Cameron arrived at my home. After inspecting my system, Cameron found that the outdoor condenser coil was completely blocked with dirt and dog hair. He explained my repair options: a one-time coil cleaning for about $345, or enrollment in the Advantage Plan, which included the cleaning plus another maintenance visit in six months. The monthly plan was $17.08 +tax for 12 months, or $245 if paid annually. I chose the monthly Advantage Plan membership. I was grateful that Cameron was able to thoroughly clean the coil and get my air conditioning running again. I especially appreciated how clearly he explained how the system works. He told me that when the coil becomes dirty, the refrigerant can't cool properly. As a result, the pressure rises until the high-pressure safety switch shuts the system down to protect it from damage. Cameron also took the time to explain everything included in the Advantage Plan membership and what would be done during the six-month maintenance visit. He was professional, knowledgeable, and patient in answering my questions. I highly recommend Aireserv and their technician, Cameron. He did an outstanding job for me. -- Phil Honsinger Castle Hayne NC

Called my warranty company to fix a dryer vent issue. They sent somebody out. There was two…read morevehicles one was for HVAC and the other one was for a dryer. They had fixed an issue I wasn't really aware of. Which I appreciate. But not the reason I had called my warranty company. So I'm guessing there was just a little bit of a mixup. Anyways, when I had mentioned to the young man that my dryer vent that's connected to my wall was the issue. He said that they don't deal with that. Then I proceeded to ask why there was a dryer car outside keep in mind. I have been very polite. I have not spoken out of words. I asked very politely just because I am the only person home with my two kids. So he proceeds to say yes ma'am I'll go ask the older guy that he was with. So when he went outside to ask. He kind of just started talking about what I had said and laughed about it and then the old man proceeded to laugh with him and kind of mock me because I didn't know what I was talking about. Keep in mind this is not my career nor do I know your day-to-day life. So they come inside he explained to me that he is borrowing his buddies work van. Then kind of tries to mansplain to me that they don't fix that that my warranty doesn't cover it and that I should've told my warranty company what the actual problem was, which I did. I called my warranty company to talk to them as well and they fix the issue. I proceeded to tell them that I heard them laughing at me because they continue to laugh explaining everything to me in front of my face. And I said "yes it's very funny because my door camera works. I heard y'all laughing at me and making fun. " he proceeded to say "we didn't say anything out of the ordinary " which is correct you didn't, but you still proceeded to laugh and mock at me because I didn't know what I was talking about. I am a stay at home mom this is not my career so of course I had questions. Of course I was curious about why there was a dryer car when I specifically called for someone to fix my dryer. I called the company and she just said "I'm sorry you felt that way, they did call me and told me about the situation." I proceeded to tell her that there is very bad people out there that would've reacted way worse than me. I even said thank you and have a good day as the two men left my house. I asked them very politely to leave. I explained all of this to her and she still didn't do anything but say I'm sorry you felt that way if you needed someone out there for the dryer it's gonna be retail price. I just said OK thank you have a good day. I'm completely baffled about how the company handled the situation and how unprofessional they were. They were very nice to my face and did not know that my camera was working due to the toddler look they had on their face like they just snuck a bunch of cookies that they weren't supposed to have. When I mentioned my camera was working. I offered to save the footage and email it to the company and she didn't want it.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Palmetto Cool helped us out when we had water pouring everywhere in our garage from our HVAC…read moresystem. They were able to quickly diagnose and fix the problem quickly and their fees were fairly priced. They set us up with a great maintenance plan to keep things like this from happening again. I highly recommend them for your HVAC needs.

From the owner: Contact us now to learn more about how our local HVAC company can help you.read more

Mr.Perry installed a brand new Heat//AC Unit on 1/4/25 after I had been let down from my Home…read moreWarranty people (ARW) . His professionalism and overall genuine care from the first call to the completion of the job has just left me with utter joy... I truly love the fact that he was very clean and tidy along with much respect of our property as well.. LOL sidebar: Just imagine Snoop Dogg jumping out a clean white van, bout to do some repairs to your home WOW Thank you so much Mr.Perry

routine maintenance nobody showed up two different times for…read moreappointment. First appointment they called and we rescheduled. Next appointment was a no show. Never heard from them again. So I hired someone else.