Do not order from Bois et Cuir online under any circumstances. They've promised me 6 separate times…read morethat the table I ordered was shipping and it still hasn't shipped, even after charging me an additional $50 for shipping after the order was placed. I was told with 100% certainty that it would ship by today and they'd call me to confirm, but neither happened. I placed my order 2 months ago and the table is ready (or so I'm told), but still no shipping. Unacceptable.

I don't normally write reviews, but the customer service is second to none. We walked into the…read moreVictoria store and were immediately impressed with the interior display and furnishings. The store has a great welcoming vibe. We decided to purchase 4 dining chairs and bar chairs now - even though our house is still under renovation. The manager, Sandy, truly understands the stress of home renovations and furnishing problems. Her expertise in design and understanding our needs really helped us envision the possibilities. I cannot ask for better service. I even bought some great candles to add to our home. Thank you so much.

While in Victoria, I came across InsideOut Homestore. It is a locally owned Furniture and Home…read moreAccents store in Victoria, BC. Specializing in slipcover furniture, outdoor furniture, area rugs, decor and pillows. I was so happy to learn they ship. Sue (the owner) is amazing, as are her staff. I already look forward to adding to my collection.

I love this store. They have the most comfortable couches I have ever sat in. I think they call…read morethem slip covered....and my wife loves them to. They also have very cool coffee and end tables to match the relaxed look and feel of the couches. I fell in love with the patio furniture as well and will be back to shop some more when we are ready to update our cottage.

Greggs is a great store. They offer fine custom furniture, made to order Stylus Furniture,…read morecraftsman-standard upholstery, innovative furniture redesign, and stunning window treatments. They also have a great fabric selection. We were looking to get a sofa with a pull-out a little over a year ago. So the partner and I went to all the places around Victoria that carry sofas and such. We were sad to find mostly just crap that was over priced. On a whim I headed down to Greggs to see what they had to offer. Sheeit! Was I ever happy that I did. The estimate was free, as was delivery. We ended up ordering a sofa bed that is manufactured in Vancouver by a BC designer, with a hardwood frame and a fabric of our choice for less than two grand. Compared to the kNocked Off Object of Desire that we almost purchased, we got a gem. It is the most comfortable sofa bed I have ever slept on. Every guest that we have gad has raved about the comfort and it is awesome to lounge on. The staff at Greggs were very helpful and supportive. They did not pressue us to buy something that we did not want. Everyone there encouraged us to get on the samples and make sure we were sure that we were getting the right sofa for us. If you are looking for furniture made to order, I cannot suggest Greggs enough.

My wife and I were very disappointed with the service we received from Gregg's general manger,…read moreDavid Screech. We had two chairs recovered by them, that had wooden arms and legs that required refinishing by a wood finisher.....Gregg's does not offer this service. When the chairs were delivered to us from Gregg's one of them showed serious distress on the arm of one chair. When I asked Mr. Screech about this and how he thought this had happened and what Gregg's was willing to do to correct it damage, he got VERY belligerent, defensive and rude. He refused to be accountable for the damage and claimed the wood refinisher had done it and had to have delivered it to Gregg's in that condition. Clearly NOT the case. I had the piece reworked, at my expense, and returned it to Gregg's myself to confirm the state of the refinishing. When Gregg's then delivered the chair to us once again, the damage HAD BEEN REDONE!!!!!! Mr Screech's response was to say he would no longer deal with our chair and as far as he was concerned it was not his business and Gregg's would not be accountable. I have never experienced a business be so blatantly irresponsible and arrogant and rude in its version of what they consider customer service. From our perspective Gregg's has no idea of customer service. Besides the issues with the wood refinishing, the upholstery required reworking and there are still staples showing on the fabric. A terrible experience on a pricey project.

This has always been a fun place to look when I've visited Victoria. This time the door was locked…read moreat noon on a Friday. They had a sign on the door to ring the doorbell and to please be patient. We could see people shopping inside. While we waited others came and left because they didn't wait to wait: We were just getting ready to walk away (after about 10 minutes of waiting or so) and when someone came out and we caught the door and slipped inside. While looking around we heard the doorbell ring so it was definitely working. What kind of business practice is this to treat your customers like this? They do have a lot of cool stuff but it's not cheap. Not worth waiting out in the rain for (thankfully it was a dry day for us).

Wanted to stop in last time I was in Victoria but door was locked and no one answered. They do…read morehave beautiful mostly expensive things but they also mark up items. Last time I was able to get in I saw several items that were twice as expensive as the exact same product at other stores!

The appliances are the same as anywhere else, but BUYER BEWARE when it comes to the hidden costs!…read moreIf you buy a gas appliance, they will NOT install it for you. We paid nearly $400 in extra fees because the installer had to come twice - because Capital Iron couldn't give us a precise time for him to be there, even though I requested, twice, that they look after coordinating it. This was on top of their own delivery and installation fee.

Excellent service! Great variety of furniture and appliances. High quality product. Appliances,…read morefurniture and outdoor areas across three floors in historic building!

Looking for Jacobsen, Wegner, Teak, or Rosewood? Then you should definitely check out Michel's Now…read more& Then. They have a great, and ever changing, selection of original, vintage Danish and Mid-Century modern furniture and decorations. If you're in Victoria, and you're looking for furniture with clean, pure lines forget going the overly ornate antique stores on Fort street and head to Michel's instead.

Wow, beautiful things in this store. Their customer service is incredible and I always get inspired…read morewhen I visit. Check out their Instagram for good ideas too! Lots of great stufff on there. Glad I found this gem!

Most amazing furniture/home store in victoria! The owner is super friendly, knowledgeable, and…read morehelpful. The prices range from fair to fantastic. Their eye for amazing vintage pieces is unmatched in Victoria. Check in often because things fly out of this place!

A few years back I bought a beautiful floor lamp from Urban Barn. It was expensive for my budget…read morebut I looked at it as an investment in something I loved that would look beautiful in my living room for years and solve my light issue in that room. Recently I noticed the lamp shades were discolouring and starting to fall apart. I think this may have been my own fault by using the wrong watt of light bulb. I contacted Urban Barn and they promptly ordered me new lamp shades to replace the old ones and my lamp is now as good as new. I am very happy with Urban Barns exceptional customer service and resolving the issue for me without me having to invest a new lamp. In my experience, not all companies would have done so and would have left me screwed with an unusable expensive lamp. Thank you Urban Barn, great customer service! This will not go unnoticed when shopping for my home. Fiona Johnson

Horrible customer service. Did a major price increase mid transaction without warning and wouldn't…read morehonor. Terrible procedures for returns to warehouse. No paper trail leaves you wondering if it will ever get processed. Snobby and unfriendly staff. For no good reason, it's urban barn!

We went to the Douglas St. branch -which in itself is beautifully done. We dealt with both Sam and…read moreJason who are excellent sales personnel. A carpet exchange which was particularly challenging was carried out by Sam. He was extremely accommodating, should we say exceptional! Don't hesitate to buy here at all! Wonderful experience!!

Jordans has a wide selection of high end beautiful rugs as well as some cheaper options which was…read moregreat for us as we were looking for a rug for our home as well as a rental. The sales staff were friendly and very helpful.