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    Indy Auto Exchange

    2.3 (3 reviews)
    Closed 10:00 am - 6:00 pm

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    9 months ago

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    2 years ago

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    Rocks Auto Exchange - 2016 Ford F-150 I'm wanting

    Rocks Auto Exchange

    (9 reviews)

    Inaccurate car listings either by ignorance if product or to deceive consumers. Not sure which…read morewould be worse.. Listing a XLT expedition falsely as a King Ranch which would make it much more valuable.

    Gave credit card to hold a vehicle (due to not being able to reach any financing options on a…read moreSaturday being a smaller car lot) and was promised a call Monday, no return call. Monday afternoon I went ahead and emailed sales rep as well as through website directly, again no response. So Tuesday I decided to call and at that time it was explained that the sales agent was fired, and no longer with the company. At that time I asked if she had my file and could check if my credit card information was in it as last thing I wanted is for a disgruntled employee is to have my personal credit card information. She said she would check, as well as have the owner reach out to me. The owner did reach out (Tuesday) leaving a message (apologizing as well as requesting a call back to grasp what's going on), however did not mentioned if my credit card information was still in my file or not. Called the owner back and explained the situation, however a lot of the information given on Saturday was missing (moneys owed on trade, credit scores, and negotiated prices discussed). Explained to Bryan at that time I did not have the exact money owed on vehicle, however I could gladly check again and email it over the next day (Wednesday). Once again, did not hear anything Wednesday so I followed up via email on Thursday as well as shot Brian a quick text. At that time he mentioned he was at a car auction but promised to reach back that night...again, no response. So Friday I reached out again via email explaining that I have been more than patiently waiting to get a response. After not getting an email back or a phone call as promised, decided to stop in to see what's going on. At that time the young lady explained the Brian was not there but if I would wait for 10 minutes he could be. Once again patiently waited, and upon Brian's arrival he explained he believed I was denied due to debt to income ratio. I explained this must be an error as I'm quite aware of my debt to income ratio. After Brian looked into it deeper this was not the case, however it did state I was denied by one bank but it was not clear into why so Brian suggested I contacted them to see what happened. When calling they explained it was a small debt from 11+ years ago when banking with them, but by no means was I denied by poor credit or due to debt to income ratio. I ended up calling Brian back leaving this message to see if they only finance through one bank (as I should have been approved from all the others) as well as emailing him, but once again no response. Overall I have to say the whole car experience at this location was sub-par from the lack of communication, running credit twice, having to give the same information twice, not confirming if credit card information was still in file, and from not following up when promised. It seemed there was a lack of empathy after Tuesday, and I should have known at that time this was not the place for me as there was little to no care in following through with what was promised. If not paying in cash or having financing in place before the purchase of a vehicle, I would stay far away from this car lot.

    Indy Auto Man - Right rear tire damage, heavy corrosion, and suspension element damage.

    Indy Auto Man

    (118 reviews)

    I traded in my old Ford Fusion for a Lexus at Indy Automan and had nothing but a positive…read moreexperience. They let me test drive and inspect the car, and offered decent money for my Ford. The Lexus was in a great condition (see the photos) - and it's been trouble-free ownership. At the end of the day, a lot of it depends on how the previous owners treated the car. All in all, their staff was friendly and professional, and the whole process went smoothly. If I need another car for my family, I'll shop here again.

    UPDATE: 8/6/2026 read second paragraph…read more.. I dealt with Kevin Dunn Which went above and beyond my expectations for the day and get me into the vehicle I want without any problems, which I would highly recommend this humble individual again. Two weeks later and sitting on a lemon . Asked warranties, pushed for gap which don't kick in until 25-30 days. Paperwork signed that the vehicle was mechanically sound, which was elaborated three different times to me while signing that piece of paperwork which miraculously wasn't in my copy of the paperwork. Not only was that emphasized about being a mechanically sound once being in finalized with the lady who was taking care of the end process, she kept stressing something about a transmission issue may happen down the road so you may want some coverage or something almost implying that there is an existing issue. They've not been helpful, playing phone tag and not responding for days after manager said they would " trade me out," not trade in the junk I was sold. The issue still exist with no resolve from anyone I've tried to contact for a week and the Mechanic that I have looking at it said the transmission was a Band-Aid basically to last a couple months. The issue had already been there prior and had to be known. Still no resolve after phone tag for a week talking to sales manager finally who has employees in the background laughing at the financial burden they've placed on me. In the recording of the call not once did they deny knowing about the transmission issue instead talked around. Further actions will now be taken for lack of help from this business.

    Indy Auto Exchange - usedcardealers - Updated September 2026

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