Lexie and her crew were so amazing! Extremely professional and informative whenever I had any…read morequestions. I would 100% recommend them for your next vehicle purchase!

Took my truck in for 2 new headlight bulbs, standard halogen factory replacements. Bulbs only…read more Cost $70, about $35 a bulb. Total bill was over $230. $2.25 document storage (???????) $21.25 Shop Supplies / Haz waste (to walk over to the bin and drop two bulbs in the trash I guess) $125 labor (for about 15 minutes of work, not bad) Then they charged me a 'surcharge' for using a credit card. Insane. Only went here because I was in a pinch. Will never be back, for anything.

Walked around at all the trucks. Ready to buy and not one person came out. I'm not sure if it's…read morebecause I am woman but I am ready to buy a 2500. Will not be buying here

Initially stopped in to check out a couple vehicles that looked like potential candidates to…read morereplace an older car I was wanting to replace, and was pleased with the range of prices and variety of years/models they had available - mix of newer cars and older cars, all with price tags that seemed reasonable. I'm accustomed to used dealers having at least somewhat inflated prices, so this was a pleasant surprise. Test drove a couple, and really liked one in particular so I came back within a couple days to get it. Had several interactions with who I presume is the owner, his son, and another lady there, and all interactions were very pleasant - no abrasive sales pushing, no excessive chatting, no sleaziness. Again, not what I'm accustomed to at a used dealer. They took my older car as a trade, gave me a good deal, and I'm very pleased with the car I got. It was an older car so I've learned to always assume there will be some maintenance I need to catch up on, but even after getting whatever needed fixed fixed, I still consider this a good deal. Best experience at a used car dealer I've had. I have another vehicle I'm considering replacing and may end up just coming back here since they've earned my trust. Would recommend this used dealer over any others I've dealt with in the past.

Called and spoke to Fred about stock number AC042589. First Fred like to over talk a possible…read moreclient. Then informs a possible client about AC042589 that there's a MANDATORY $199. Come on Fred in today's economy is a potential client that can wire to your PNC bank, Fred wants to ADD another 2 percent on the possible deal on a vehicle that's been on your website site and Meta marketplace for 15 weeks. Also, since I live in Michigan Fred can tell me the Indiana law that Fred needs to collect the sales tax for MI. Please...run away from Fred and Indy Auto Exchange LLC

Inaccurate car listings either by ignorance if product or to deceive consumers. Not sure which…read morewould be worse.. Listing a XLT expedition falsely as a King Ranch which would make it much more valuable.

Gave credit card to hold a vehicle (due to not being able to reach any financing options on a…read moreSaturday being a smaller car lot) and was promised a call Monday, no return call. Monday afternoon I went ahead and emailed sales rep as well as through website directly, again no response. So Tuesday I decided to call and at that time it was explained that the sales agent was fired, and no longer with the company. At that time I asked if she had my file and could check if my credit card information was in it as last thing I wanted is for a disgruntled employee is to have my personal credit card information. She said she would check, as well as have the owner reach out to me. The owner did reach out (Tuesday) leaving a message (apologizing as well as requesting a call back to grasp what's going on), however did not mentioned if my credit card information was still in my file or not. Called the owner back and explained the situation, however a lot of the information given on Saturday was missing (moneys owed on trade, credit scores, and negotiated prices discussed). Explained to Bryan at that time I did not have the exact money owed on vehicle, however I could gladly check again and email it over the next day (Wednesday). Once again, did not hear anything Wednesday so I followed up via email on Thursday as well as shot Brian a quick text. At that time he mentioned he was at a car auction but promised to reach back that night...again, no response. So Friday I reached out again via email explaining that I have been more than patiently waiting to get a response. After not getting an email back or a phone call as promised, decided to stop in to see what's going on. At that time the young lady explained the Brian was not there but if I would wait for 10 minutes he could be. Once again patiently waited, and upon Brian's arrival he explained he believed I was denied due to debt to income ratio. I explained this must be an error as I'm quite aware of my debt to income ratio. After Brian looked into it deeper this was not the case, however it did state I was denied by one bank but it was not clear into why so Brian suggested I contacted them to see what happened. When calling they explained it was a small debt from 11+ years ago when banking with them, but by no means was I denied by poor credit or due to debt to income ratio. I ended up calling Brian back leaving this message to see if they only finance through one bank (as I should have been approved from all the others) as well as emailing him, but once again no response. Overall I have to say the whole car experience at this location was sub-par from the lack of communication, running credit twice, having to give the same information twice, not confirming if credit card information was still in file, and from not following up when promised. It seemed there was a lack of empathy after Tuesday, and I should have known at that time this was not the place for me as there was little to no care in following through with what was promised. If not paying in cash or having financing in place before the purchase of a vehicle, I would stay far away from this car lot.