I can't give them less than one star, so here it goes. No bull, this is the truth, nary the good,…read moreand unfortunately plenty more of the bad and ugly to go around. The good : ?! They offer average customer service and knowledge in the store (working with the salesman), a respectable choice of various products/flooring needs - carpet, laminate, wood flooring and tiles,....and the pricing was decent - as they worked with us a little. The installation pricing was a little high, but when it came to the actual installation,.....that's where the story gets interesting. The bad and ugly: Sakes alive. Do yourself a favor and go ANYWHERE else to get carpet, or better yet, get it installed. As I mentioned before, we got a fairly decent deal on the price of the carpet, but after that, everything went downhill quickly. They even tried to sneak the cheaper and thinner grade of padding on our floors as well; after we paid for a better grade of padding. They unnecessarily pieced together many small portions of the padding in an area of one of the rooms as well. When they were done, we inspected the finished job and discovered the carpet was cut short and didn't meet the wall in all of the bedrooms. Now we know why. And get this : We were told that we were getting the best carpet installer they had. I shudder at the thought of getting their worst ! Because the installation was below par, we wanted someone from the store to look at it, but they kept avoiding us completely. We just continually got lip service over the phone. The owner is no where to be found. We tried talking to the guy when we went to the store, and the coward just went into his office and drew his blinds and ignored us. He was too busy to deal with his customers. He got our money I guess, why should the loser deal with us? The woman who heads up the customer service department had the nerve to yell on the phone asking us if we are experts on carpet installation. REALLY !? How are they still in business with this unbelievable behavior going on ? Maybe karma will have the last word when it comes to the future of this business. I am reminded of the life story : when you sow a bad seed, you reap a bad crop, or no crop at all. We will never EVER deal with them again. We found another place to get flooring; for a much better price, and the installers are more than capable,.... and also with a better labor price bonus as well. One thing that was a notable red flag to be wary of is that they require everything be paid up front before installation. Most businesses that are honorable would never demand that. We paid for half down initially to cover most of the price of the carpet. In hindsight, the whole deal was sketchy and suspect. Unfortunately we got burned as result of it. It's a good lesson and an even better thing that we paid with a credit card. I believe I smell a dispute in the near future. I can only hope we will receive some form of redemption. UPDATE: We finally got someone to come out and look at the poor installation. They sent out a guy who stretched the carpet to fit to the wall. Whatever. I am just glad to wash my hands clean of this frustrating experience. I hope the end has been realized.

We are happy with our experience from the showroom to the installation. Everyone was so friendly…read moreand professional. We called on Monday and had our carpet installed Wednesday of the same week. The installers were incredible! They did a great job and were quick to finish all of it. They cleaned everything up and vacuumed the floor so it was move in ready. Thanks again for the excellent customer service all around!