J&D automotive a did a great Job in repairing my car. Peter and Al were very thorough and explained…read moreeverything very well. They helped me throughout the whole process of repairing my car. My car was in an accident resulting in damage to my driver side front door, fender, and front bumper. When I got the car back it, it looked brand new! They had cleaned the car inside and out, I felt like I was getting a new car. I definitely recommend coming here! By a very happy customer.

We asked for a tow at 1 pm at 3pm they showed up with a flatbed... need to take my old VW to shop…read moreto see if it's worth working on, or selling it. They showed up in a flat bed , the driver was so large it would have caused him a heart attack to move it! Then I called AAA they sent another time 4:45 , they called me from the towing company saying they would not tow, as it tags are not current due to accident. Not sure if it worth fixing . P C

I was in the market for a new family vehicle and after doing a lot of research online, I decided I…read morewanted to see the 2026 GMC Yukon XL Denali Ultimate in person. I had driven past Simpson Buick GMC of Buena Park many times, so one day I stopped in to check it out. That's when I met Robert. From the beginning, Robert was professional, helpful, and easy to talk to. He answered all of my questions honestly and understood that I wasn't ready to buy immediately since my family was still overseas. There was never any pressure, just great customer service and genuine communication. About a month later, after looking at other vehicles and test driving a few options, I came back with my wife so she could see the Yukon in person. I honestly was not planning to buy that day. That's when I met Randy and Al. All three of them made the experience smooth, comfortable, and stress free. I've owned many vehicles over the years and have dealt with all kinds of dealerships, both good and bad. The service I received here was easily one of the best experiences I've had buying a car. I even left to get my trade appraised at CarMax down the street and came back afterward just to continue the conversation. Before I knew it, I was still there at 11:30 that night because they were working hard to make the deal happen in a way that made sense for me and my family. Robert, Randy, and Al earned a lifelong customer. No games, no pressure, and no wasting time. Just honest people doing good business the right way. To Robert and Randy, this isn't "farewell," it's "until the next one." If you're looking for a GMC, Buick, or Cadillac, do yourself a favor and start here. Ask for Robert. Simpson Buick GMC of Buena Park gave me the kind of dealership experience that's become extremely rare nowadays.

We purchased a brand-new Yukon XL Elevation just one month ago, and unfortunately, we have barely…read morebeen able to enjoy it. The very first night we brought the vehicle home, the main screen went out. We were initially told that the issue was related to OnStar service, but it has since become clear that the problem was far more serious and remains unresolved. Because the screen is not functioning, we have no control over essential features in the vehicle, no air conditioning, no radio, no cameras, and other important functions. This creates major safety concerns, especially with two small children. Two family vacations have already been impacted because we were unable to use the air conditioner or rely on any camera systems while traveling. To make matters worse, the loaner vehicle provided was a very small compact car, making it nearly impossible to safely and comfortably transport two children in car seats. This vehicle was supposed to be my Mother's Day gift, but instead, it has brought nothing but stress, worry, and countless phone calls to both the dealership and service department. The vehicle has been in service for over two weeks, and we still have no answers or resolution. No one returns our calls, and everyone continues to point fingers instead of taking responsibility. At this point, we are consulting a lemon law attorney because the dealership has not been straightforward or communicative throughout this process. Based on our experience, it feels as though the seriousness of this issue was not fully disclosed from the beginning. I truly wish I had never purchased this vehicle, and I hope no other family has to experience what we have gone through.

I had a great experience with Crash Champions. Their response was prompt, communication was…read moreexcellent, and they handled the repairs quickly and efficiently. Any issues that came up were addressed and fixed fast, which made the entire process much less stressful. A special thank-you to Luis Carrillo for his outstanding customer service, communication, and attention to detail. He kept me informed and made sure everything was taken care of. I truly appreciate his professionalism and hard work. Highly recommend Crash Champions and especially Luis!

I brought my car there to get my bumper repaired from an accident that happened when a car backed…read moreinto my husband when he was at the store. They were great from start to finish. I WOULD recommend Crash Champion for you car repairs!

My husband and I came in to look at a truck we saw online. Oscar was very knowledgeable and helpful…read morethroughout our entire buying process, we appreciated his insight on the various models. Financing was pretty straight forward, a little back and forth but overall nothing you wouldn't expect. We knew what we were willing to spend and the price point we needed to be at to purchase. All in all the process was smooth, straight to the point and we were in and out within a reasonable timeframe.

First-time Chevy owner, and this location was recommended to me, so I came in expecting a much…read morebetter experience. Unfortunately, it will also be the last time I come to this location. From the moment I arrived, the staff wasn't particularly warm or welcoming. As a new Chevy owner, I expected at least a little enthusiasm and a customer-service experience that would make me feel good about choosing the brand, especially when bringing in a brand-new vehicle. Instead, the entire experience felt very impersonal. The facility itself didn't help. The place felt incredibly outdated and uninviting. Between the décor, seating, and overall atmosphere, I honestly couldn't decide if I was sitting at the DMV, a gas station, or in an old hospital waiting room. There was nothing comfortable, polished, or remotely premium about the experience. It was actually pretty pitiful. I understand that a dealership service department doesn't need to feel like a luxury hotel, but there should still be some level of pride in the facility and an effort to make customers feel welcomed and comfortable, especially when people may be sitting there for an extended period of time. As someone who is brand new to Chevy, this was definitely not the first impression I was hoping for. I'm already starting to wonder if this is simply what I should expect from most Chevy dealerships, but I'll be trying another location for my future service needs before making that judgment. Coming from years of owning a Mercedes-Benz Fletcher Jones and having my vehicle serviced in Newport Beach, the difference in the overall experience is worlds apart. It actually makes me somewhat regret my purchase. When you invest in a vehicle, the ownership experience doesn't end when you drive off the lot. Service, hospitality, the over all dealership maintenance and how you're treated afterward are all part of the experience you're paying for, and unfortunately, this fell very short of what I'm accustomed to.

I recently purchased my Mercedes-Benz GLB 250 from BMW of Buena Park, and Edgar and Daniel G. were…read morea major reason I chose this dealership. Edgar originally reached out to me after I told him I had already found a vehicle elsewhere. Instead of applying pressure or dismissing my decision, he respectfully asked for one more opportunity to evaluate my trade-in and review their inventory. He followed through, found a vehicle that met my needs, and put together an offer that beat the deal I was prepared to accept. His persistence never felt pushy--it showed confidence, resourcefulness, and a genuine desire to earn my business. When I arrived at the dealership, Daniel G. immediately made me feel welcome. He was upbeat, knowledgeable, responsive, and easy to work with throughout the process. He answered my questions promptly and helped make the experience comfortable and straightforward. Edgar and Daniel both displayed initiative, professionalism, strong communication, and a customer-first attitude. More importantly, they did what they said they would do. Those qualities build customer trust and reflect real leadership potential. I hope BMW of Buena Park recognizes the value these two gentlemen bring to the dealership. I am extremely satisfied with my experience and would confidently recommend BMW of Buena Park to anyone shopping for a vehicle. They earned my business this time and will be my first choice when I am ready to purchase again.

I had an excellent experience at BMW of Buena Park and highly recommend them. My salesperson Jose…read morePortillo was fantastic -- persistent yet never pushy, always responded very quickly over text, and was extremely friendly and genuine throughout the process. He was dedicated and worked hard to put together a deal at a price we could all agree on. Ross, his supervisor/manager, was also very helpful and came over to introduce my wife and I to the BMW family. He was just as nice and genuine, with zero pushy sales tactics. We alI had a good laugh and enjoyed chatting with him! The send-off of the car was especially memorable. I really appreciated the dealer putting my car in an almost photo-booth type setting to capture the moment -- brilliant touch! I live a bit further away and am much closer to Sterling BMW as well as numerous other dealers, but I chose BMW of Buena Park based on the reviews and our initial experience. You should too! I absolutely love my new BMW, what a gem! Even my wife is happy with it, and believe me, she's not the easiest to please haha. Overall, it was an excellent experience from start to finish. 10/10, would definitely recommend! Thank you BMW Buena Park -- that's how it's done!

Brandon is the man, quick direct and easy process. His explanation are transparent and direct.read more

Great experience at Toyota of Anaheim! Sophia was friendly, professional, and made the buying…read moreprocess smooth and stress-free. She was transparent, answered all my questions, and helped me get my new Toyota Tundra. Highly recommend!

Just wanted to let the director of Service know that Mauricio Tovar is excellent did a great job…read morefor me for the past 4x I was there, these days it's hard to find a person like this. Great job appreciate the service he went above and beyond to make sure my service was 100%. Thank you. Chaminda.

Made an appointment and came in for an oil change. During the inspection they found the rear brakes…read moreto be bad. The intake person Christian Medina called me at 11:01 am and told me about it - said it would take two hours to fix. It is now 4:09 pm ---- 5 HOURS LATER. The car is still not done. I have been waiting here since 9 am. If they had just been honest about the time required I wouldn't have wasted a day! I hate this type of dishonesty and business practice! Will definitely not be coming here.

Appointment was at 7am sharp. They got it in, did my 10k maintenance in about an hour. And was out…read moreright after. Quick and easy. Workers there super cool

I'm writing this on behalf of my Senior elderly co-worker…read more I'm extremely disappointed with the customer service at this auto service department. I dropped my car off on Monday, and several days later they still can't even provide a basic timeline for when they'll have time to look at it. I understand that service departments can get busy, but the complete lack of communication and accountability is unacceptable. What's even more frustrating is how dismissive the staff has been whenever I've asked for updates. Instead of offering any reassurance or even a rough estimate, I've been met with vague answers and an attitude that makes it feel like my concerns don't matter. What makes this especially disappointing is that I've purchased five vehicles from this dealership over the years, expecting that kind of loyalty would mean something when it comes to customer care. Unfortunately, that clearly hasn't been the case. Customer service matters just as much as the sale, and based on this experience, I can't recommend trusting this service department with your vehicle.