Craig builds a great pool. He and his staff walked us through the process of design and choice of…read moretile and pool finish which is quite a task. Deciding to add a water feature & pool heater wasn't a problem. Follow-up with issues has been easy and prompt.

We're building a custom home in Naples and our developer selected Craig Stevens at Craig's Pacific…read morePool & Spa Center (located at 930 SE 8th Terrace, Cape Coral FL 33990; phone 239-458-8600) whom we didn't know prior. After an initial meeting, he sent us a black and white engineering drawing of the pool where we had great difficulty reading the numbers even when we enlarged them. The drawing didn't incorporate some of the things we had mentioned to him, so we felt Craig wasn't listening to us, and it didn't show how the pool would fit onto our property. So, we asked him to email us a color CAD drawing to help us in this regard. Over the next two months, we asked him over a dozen times for this CAD drawing but he never responded. We complained to our master builder about him, but they wouldn't change from Craig's Pacific Pools (likely because Craig won their business by giving them the lowest price..red flag). Out of frustration, we met with a key person at Nassau Pools in Naples, who had wonderful ideas, and provided us with a beautiful color CAD drawing the next morning. Our builder said they wouldn't switch to Nassau (but we found out later that our builder had hired Nassau Pools to build pools for 2 of their model homes) so we provided their CAD drawing to Craig's Pacific Pool and Spa Center. This Nassau Pools CAD drawing was excellent, but no one noticed that the depth of the maybe 6-inch shelf holding 3 bubblers wasn't specified. Instead of asking for this important depth info, Craig decided to build our pool by assuming we wanted a "bench" that was about 3-4 feet deep, and installed bubblers that didn't even break the surface of the water. We had said we wanted the soothing sounds of the bubblers, like most customers would want. We had a meeting with Craig, and asked why he didn't ask anyone how deep the shelf should be before building, and he just shrugged his shoulders and said he it wasn't his job to do that, the plan should have had that info. OMG. He then seemed to complain that the bubblers didn't even break the water level, but he was the one who decided to build them to that height. We found out later from many friends in Naples that Craig Stevens at Craig's Pacific Pool &Spa is known as one of the worst pool builders in Naples, and only wins business with developers by being the lowest cost pool builder. He is NOT a creative pool designer who can even do a CAD drawing, and he's a clueless older man who has trouble communicating anything. He seemed nice enough, but when we were giving him tough feedback his reaction was to smile and slightly laugh. Very unprofessional and not someone any customer would want building their pool or spa. If you want a quality pool designed and built, you'd do well to stay away from Craig at Craig's Pacific Pools.

Coastal Custom Pool is an awesome company to work with! They designed and installed a pool on my…read moreproperty in Captiva in 2018. The job was on schedule, on budget and all employees were a pleasure to work with! I would highly recommend this company to anyone interested in working with a professional pool contractor. I can also speak to their maintenance and warranty work. I had lightning knock out a circuit board on our equipment causing the entire system to shut down. Coastal Custom Pool was quick to diagnose and rectify the problem as well as arrange for a temporary fix until the parts were received. Great Company! Tim McGowan Captiva, Florida

We used this company recently and absolutely LOVED their attention to detail and consideration…read more Will never use another company again!! Definitely recommend!

Anybody that's looking for a fantastic pool service should use this one! I inherited him with my…read moreproperty management company and never looked back! Spiro is so good I even have him doing my own family's home. He's multi talented and can fix just about anything! I've had no complaints with over a hundred properties that all use him. He's on time, trustworthy and is true to his word. He has given numerous breaks to my clients that have multiple properties and has never let anyone down. His knowledge of pools makes him well worth the money. Anybody that would like a reference feel free to contact me and I can give them a dozen or so references. A & J Consulting Inc. HIRE THIS GUY!

We used Spiro when we moved into our 5 year old house. The maintenance program we signed up for,…read morewe eventually found out, was not fully completed on a weekly basis. They failed to clean our filters and place new ones as contracted. They broke the handle on our filter tank. It took several calls to get them out there, admit their fault and get it taken care of. I quit using them since early 2025. I just found fraudulent charges on my credit card every month of this year (2026) and several months of 2025 after I used them. I called in the middle of this week regarding the many fraudulent charges and asked to hear back from them asap regarding these charges. It is Friday evening and they have not called me back. There are over $2000 of unexplained charges from them on maintenance fees. Something is very wrong with this company. I quit using them because of the poor maintenance, high maintenance and incompetence of the people who answer the office phone.

Solid price, responsive, delivered better solution than anybody, job looks great. Transformed my…read moreold pool into a modern looking pool. Extremely satisfied. They were 30 percent more affordable than most other bids.

My pool, built in 1988, had never been resurfaced and badly need it. Cape Pool Renovations showed…read moreup fast, with a crew of six guys, and finished the job in just two days. It looks fabulous. They did some extra work at no charge, refurbishing tile and fixing a blocked drain. All for 80% of what I expected to spend. One of the guys on that hard working crew was owner Scott, whom I did not recognize at first in his work clothes. Although I am known for 1-star reviews, I give Cape Pool Renovations my highest recommendation and would grant six stars if I could. You will not regret choosing them.

They restored our two pools and they look better then brand new…read more Very professional and hard working crew with an awesome clean up crew also. Very happy with our experience with Palazzo Pools. Simmons Family

Work was complected as proposed and would recommend them for your next project.The project was…read morebeautiful and worked perfectly!

Worst company ever. Never responded to a request for a quote. Waited a week and a half and was…read morecompletely ignored. If you need work or service on your pool, look elsewhere. This company has no reqard for your concerns or issues to repair your pool

Kristal Pool Construction used Yellow Duck for repair. They made problem worse. Pedro failed to put…read moreback filter canister plug then left. Luckily I found it before pump started. The leak got worse after they repaired it. Sloppy work. Stay away.

Such professionals! They care deeply about their customers, employees and industry. I have the…read morepleasure working with the owner in the Fl Swimming Pool Association and his dedication and volunteerism is greatly appreciated. Highly recommend!

So many issues with my recent pool build from Custom Pools, Cape Coral. Do not return calls, tear…read moreup my yard, damage my house. My contact, Brady Peterson, is the worst. Regret this decision.

I have been using them for 2 weeks now. Dalton has done a great job for us. Very friendly and…read morecourteous service. He has gone out of his way to keep our pool clean and running in top shape. I highly recommend them. Affordable and conscientious.