Do your research when looking for a Pool contractor. Josh came to our house to look at our property…read morefor a small pool project, he seemed knowledgeable, said he was the owner and promised he'd get us a full design and price proposal within a week. I reached out when I didn't hear from him and he said the plans were in "final review". I still haven't heard a single word from Josh or anyone at Suncoast Pools, crickets. It's exactly like all the other reviews (that haven't been removed) he comes over acting like he's doing you a favor, then completely ghosts you. Never got a quote, never got a follow-up, nothing, the lack of professionalism is unmatchedI. I had 3 other pool companies come out the same week, and had professional designs and proposals within days. Save yourself the time and headache, Hard pass on Suncoast Pools.

I cannot say enough about Suncoast pools! We broke ground at the end of March and in 5 weeks, we…read moreare enjoying our brand new back yard oasis! The work done was meticulous. Once the permits were issued, they stayed on schedule and we watched our yard transform. Every person we've dealt with has been pleasurable and professional! I'm so happy we chose this company and would highly recommend their work and integrity to all my neighbors! Mike continues to check on us to make sure the entire punchlist is taken care of and we are 100% satisfied! We are excited to have this Memorial Day weekend to thoroughly enjoy our little slice of paradise. Thanks Josh and Mike and Eddie and Kim for all the love you poured into this project for us. It is a well earned reward for a rough couple years!

Craig builds a great pool. He and his staff walked us through the process of design and choice of…read moretile and pool finish which is quite a task. Deciding to add a water feature & pool heater wasn't a problem. Follow-up with issues has been easy and prompt.

We're building a custom home in Naples and our developer selected Craig Stevens at Craig's Pacific…read morePool & Spa Center (located at 930 SE 8th Terrace, Cape Coral FL 33990; phone 239-458-8600) whom we didn't know prior. After an initial meeting, he sent us a black and white engineering drawing of the pool where we had great difficulty reading the numbers even when we enlarged them. The drawing didn't incorporate some of the things we had mentioned to him, so we felt Craig wasn't listening to us, and it didn't show how the pool would fit onto our property. So, we asked him to email us a color CAD drawing to help us in this regard. Over the next two months, we asked him over a dozen times for this CAD drawing but he never responded. We complained to our master builder about him, but they wouldn't change from Craig's Pacific Pools (likely because Craig won their business by giving them the lowest price..red flag). Out of frustration, we met with a key person at Nassau Pools in Naples, who had wonderful ideas, and provided us with a beautiful color CAD drawing the next morning. Our builder said they wouldn't switch to Nassau (but we found out later that our builder had hired Nassau Pools to build pools for 2 of their model homes) so we provided their CAD drawing to Craig's Pacific Pool and Spa Center. This Nassau Pools CAD drawing was excellent, but no one noticed that the depth of the maybe 6-inch shelf holding 3 bubblers wasn't specified. Instead of asking for this important depth info, Craig decided to build our pool by assuming we wanted a "bench" that was about 3-4 feet deep, and installed bubblers that didn't even break the surface of the water. We had said we wanted the soothing sounds of the bubblers, like most customers would want. We had a meeting with Craig, and asked why he didn't ask anyone how deep the shelf should be before building, and he just shrugged his shoulders and said he it wasn't his job to do that, the plan should have had that info. OMG. He then seemed to complain that the bubblers didn't even break the water level, but he was the one who decided to build them to that height. We found out later from many friends in Naples that Craig Stevens at Craig's Pacific Pool &Spa is known as one of the worst pool builders in Naples, and only wins business with developers by being the lowest cost pool builder. He is NOT a creative pool designer who can even do a CAD drawing, and he's a clueless older man who has trouble communicating anything. He seemed nice enough, but when we were giving him tough feedback his reaction was to smile and slightly laugh. Very unprofessional and not someone any customer would want building their pool or spa. If you want a quality pool designed and built, you'd do well to stay away from Craig at Craig's Pacific Pools.

After some issues and 90+ days, it looks like we're in the home stretch. Thanks to Jeff, the owner…read morewho personally pulled a few strings for us. Can't wait to see the finished project.

We recently put a pool in at our house. We chose Spiro Pools because after talking to 3 different…read morepool companies we felt that they were the best company for us. Everything went well picking out materials and being put on the schedule. Everything was great until we started having issues. They dug and poured our pool and then let it sit for over 2 1/2 months and they lied to me saying it was still in the curing phase. Concrete takes 30 days to cure. What Spiro does is they hurry and dig a lot of pools then they let them sit. Their communication or lack of is terrible. Fortunately we had someone I could deal with instead of dealing with the office. I won't go through all the issues we had with Spiro because it would take too long. What I will say is they do provide quality work and quality products. Every company will have issues but it's how you deal with the issues and Spiro does not handle issues well at all. The office becomes very defensive and blames everyone but themselves. I was very happy to have my pool finished and no longer need to deal with them but unfortunately I once again have another issue and since it's paid for they are choosing not to deal with. Please do your homework when choosing a pool company.

Worst company ever. Never responded to a request for a quote. Waited a week and a half and was…read morecompletely ignored. If you need work or service on your pool, look elsewhere. This company has no reqard for your concerns or issues to repair your pool

Kristal Pool Construction used Yellow Duck for repair. They made problem worse. Pedro failed to put…read moreback filter canister plug then left. Luckily I found it before pump started. The leak got worse after they repaired it. Sloppy work. Stay away.

Love this company. Steve and his crew have fixed many issues over the years with my pools. They are…read moreexperts and deliver very high service with great communication. Highly recommended.

Poor excuse for a pool company. They'd been contracted annually for simple maintenance. And…read morebecause the house wasn't occupied for a few months, the technician did the absolute bare minimum. When this was brought to Jackie's attention, she agreed that often, technicians won't do their jobs properly if they know the house is not occupied or if they realize there are no cameras to track their work. The pool had many spots that needed extra attention - scrub with a broom attachment, additional chemicals to address the stains that resulted from lack of maintenance. I was not pleased to hear from a neighbor that after our last service, the pool was rid of debris but algae like stains still remained on the pool walls and spa. When I asked if our pool could be serviced accordingly, Jackie was not pleasant; told me that that was the least of her concerns, that it was probably our fault for not installing a motor in a timely manner (which we did do a few months ago), and that, in short, I didn't know what I was talking about. We never really got the service that was paid for, when we requested that, it was met with nastiness. There are a million pool companies in Naples, don't waste your time with this company - not worth the headache.

Would not recommend this company. I experienced awful customer service working with Colby Rieger…read more If you are a new customer I would think twice before using them.

Appreciate Our pool Tech, Nomar He is very efficient and conscientous and knowledgable. He…read morealways strives to give the best service possible. One of the top pools tech's we have had in the past 10 years with Jeff Wilson Pool.

They did a great job building our pool. Kept us informed as long as you read the schedule they give…read moreyou. And addressed questions quickly. They stayed on schedule and completed when we were told. Work area was kept clean and professional looking. We couldn't be more happy with the outcome.

We had a pool and cage installed beginning in July. The experience was positive throughout the…read moreentire construction process. The employees on site were always respectful of my family and the property. The only delay we had was due to two hurricanes. Work was right on time as they described to me Dave was our on-site foreman, and he was very helpful all the time. The quality of the work has been exceptional and we have had no problems with our pool or pool cage. Our pool cage actually made it through the second hurricane. Timing just worked out that way. Diane was always extremely helpful when I had any questions concerning the project. Chris was very knowledgeable when she was explaining the pool construction process and picking out the colors for the deck and the pool. The price of the pool was somewhat comparable to other quality pool companies in Lee County. Remember you get what you pay for and our pool is high-quality with high-quality materials. I would recommend San Juan Pools if you're looking to build in Lee County.

They built our pool a few years ago and have come back for warranty work on the Pentair pump…read more The pool is back and running great! Would highly recommend for a new pool or regular maintenance on yours.

I needed warranty service for a pool pump that died. Penguin Pools was absolutely swamped,…read moreservicing people who had sustained hurricane/flooding damage. Although there were some delays, everyone I interacted with was pleasant and professional. The Company Owners took care of the warranty claims process, ordered the replacement pump, and one of them saw to the prompt installation of the new pump. I can recommend them without reservation.