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Infinity Electric

3.0 (2 reviews)
Closed • 7:00 am - 5:00 pm

Services - Infinity Electric

Electric inspection

Electric installation or replacement

Electric panel installation

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R&A Enterprises - Denver

R&A Enterprises - Denver

4.8
(58 reviews)

I needed a 2nd opinion on an electrical box replacement and reached out to R & A. They (Tim)…read moreresponded quickly and offered to come by and check it out. He disassembled the box and showed me why I did not need to make this replacement which was going to cost around $14,000. He never offered to do the work himself and would accept no payment, not even a service call payment. Highly recommend!!!

I never actually had any work performed by R&A, but somehow the customer service experience still…read moremanaged to short-circuit itself. I submitted a Yelp project to get a quote on installing a smart thermostat. Rick called me immediately and told me he was driving, so if I texted him my name and address, he'd get back to me in about 40 minutes with a quote. Sounds reasonable. So I texted him. And waited. And waited some more. After more than two hours of radio silence, I sent a simple "Hello?" Suddenly, Rick called me back sounding like I'd just sent him 47 texts, hired a private investigator, and filed a missing persons report. "Umm... I got your message. I'm going to have someone call you with a quote." Great. That's literally all you had to text me two hours earlier. Eventually someone called and quoted me $259 to install a thermostat. Not exactly a Yelp special, but fine. We scheduled the appointment for 10:00 a.m., and I rearranged my schedule to make it work. A few days later, Rick left me a voicemail asking if they could move my appointment to 9:00 a.m. instead. He specifically said to call or text him back. So I texted him back. Can you guess what happened next? If you guessed "absolutely nothing," congratulations, you've worked with R&A before. I explained that I couldn't do 9:00 because I had another appointment at 9:15 and had already moved things around for the original time. No response. Not a yes. Not a no. Not a "See you at 10." Not even a thumbs-up emoji. At this point, I wasn't sure if they were coming at 9:00, 10:00, or sometime during the next presidential administration. So I canceled. The funniest part? The second I canceled and pointed out that this was now the second communication failure, Rick magically responded almost immediately: "Okay. Sorry for the poor communication on our end." Amazing. The fastest response of our entire relationship happened after they lost the job. If their electricians communicate with each other the way they communicate with customers, I hope they don't work on anything that requires wires to connect.

Infinity Electric - electricians - Updated June 2026

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