1. Infinity Eye Care

    1. Infinity Eye Care

    0

    Indianapolis, IN

    Infinity Eye Care

    4.3 (9 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Infinity Eye Care

    Eye exams

    Eyewear fitting

    Retinal imaging

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    It's been saddening these past couple of years. I used to go to Dr. Keener, who seem to know everything about what I needed as far as my glaucoma, was concerned. When I came to this establishment. I thought it was for the best and it was close to home however the past couple years have been totally Mind blowing with the staff and the doctor as well. First time with glasses there was ok but after that, I've been gettin third class backseat. First I a lady checked my eyes and I assume was his wife at the time, but that I'm not certain when I told them this can't be my prescription my eyes were rechecked by the doctor when I told him, he appeared aggravated with me that I wasn't able to see with his choices and stated it had to one or the othe. I was so frustrated when I walked out of there, more so when I received them for a second time and still could not see. It took another try, and bingo, not my prescription but I still dropped $400+ with him politely saying I should have brought them back. I told home I did twice. No commenT but today baked the cake, I was being sent a link in a text, to pay my bill, which everyone in cyber and news says not to do. I called and said I'm not push a text link send me a bill, twice again I got text. today paying my bill as I stopped in knowing I must still owe 14, I was charged and extra 25 for a late fee. I'd already dropped $250 deductible just to walk in the doctor beginning of year to see the doctor for 5 minute pressure check. The moral to the story is regardless of who you think is good or how nice you try to be, and when you believe they think they can take advantage of you and will they probably will because that's what I experienced from this establishment and it's just really gotten under my skin this past couple years not everyone has money to throw away But apparently they don't give a damn I'm gonna try to find care somewhere else. I take my mother to Dr. Latona , so I'll probably transfer West. I'm very distressed and displeased that Infinity has officially turned me in to sour, with sends my way out of character and I'm hating myself for the way it makes me feel. Plus everyone I go, I feel as though I'm in the middle of an inside joke with the front desk and checkers.

    Angel W.

    My entire family sees Dr. Mark and Karina Synder. They are a husband and wife team. They are efficient, professional and extremely knowledgeable. As a medical provider myself I trust them and feel that my family is in great hands. The office staff is so very friendly and kind and professional as well. You won't be disappointed here.

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    1 year ago

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    3 days ago

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    2 years ago

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    2 years ago

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    5 years ago

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    Mark S.

    Angel, thank for taking the time to write this very nice review!

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    7 years ago

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    5 years ago

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    Mark S.

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    8 years ago

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    7 years ago

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    Eyeglass World

    Eyeglass World

    2.8(30 reviews)
    0.9 mi
    $$$

    On March 24th, 2026 I had an appointment at this Eye Glass World location in Indianapolis, I had a…read moreexceptional experience, outstanding staff, The eye doctor ( Dr. Gould) she did my examination was very friendly very Curtis and very helpful she explained my situation . I feel that she should be commend for being very exceptional and professional in her job . After my exam I spoke with Warren he was also very professional very helpful he helped me pick up two nice pair of glasses the one pair that I chose comes with a gray tent, I also chose a pair of sunglasses Ray-Ban of course very nice looking as you both pairs are very nice looking when I looked in the mirror I felt very confident and very happy and very pleased with a choice. Warren is an exceptional courteous and all around nice person to talk to. I would highly recommend this location you are the need of glasses or contacts or not to stop by sometime and tell them what a great job they do and how they help the community and the city of Indianapolis. I definitely recommend this location I definitely give them a five-star review and two thumbs up. /

    Update #2 - Here it is another 14 days later and STILL no sunglasses. I did receive an email this…read moremorning from someone named Sara letting me know their district manager will be in touch with me to try to assist me with this circus. I emailed their corporate office after the upteenth run around. I was hopeful when I read the email but no call yet. I called the store this past Friday to see if the sunglasses made an appearance yet & was told no. I asked if they can please track them? This employee told me yes, they can ( remember now , the assistant manager had told me no, I asked again if they could be tracked because I can't put my trust in anything any of them say) however, she can't "access the system to track it but let me take your name & number so the person that knows how to do this can call you." For the love of God, give me the damn tracking number & I'll do it myself! WTF WITH THIS PLACE!! And you guessed it, no one ever called me , it's now Monday night. They were open over the weekend. I am so glad I ordered a whole other pair from LensCrafters across the street from them . I paid out of pocket because that's how much I do not trust Eyeglass World to ever get the sunglasses I ordered thru them to me. Pretty sad. They should take a lesson from their competition, they had them in within 6 days. Very professional & get this , they knew how to do all aspects of their job. What a concept!! RESOLUTION FINALLY- The District Manager, Ashley, contacted me this morning. Very professional, she made everything right for not just me but also what my husband dealt with. Despite not getting the insurance on his glasses, unbeknownst to us, you still have a 30 day warranty on your glasses. Ashley explained even without getting their insurance on them, they should not break do easily after just receiving them. The arm fell right off & his prescription is off. Ashley patiently listened to every miserable thing that happened at this store. The end result is she gladly refunded both of our glasses, having them re made and turns out my husband wasn't able to see with his new glasses because they put in the wrong lenses! They put in single vision when he should've had the progressive! And he paid for a progressive lens! Ashley is taking care of everything, remaking them , refunding our money & sending us to the Noblesville location for better service , also, getting our vision insurance reinstated since our visits at the Castleton store were a complete waste of money, time , gas & patience. Thank you a million times over to Ashley, you rock, girl!

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    Infinity Eye Care - optometrists - Updated July 2026

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