Customer care is off the chart. Willing to go out of there way to make you happy. Very impressed!!

I was in and out super quick for my annual exam. I appreciate how they take time to explain everything they are checking and what I should look for and expect based on my eyes. I wasn't due for glasses at this visit, but last year they took the time to find glasses that were a good fit for my face and still also stylish. read more

Best In Sight Eye Care - Optometrists Near Me - Indianapolis, Indiana

Truly excellent customer service, and a surprisingly good eyeglasses frame selection, from a small local business. They keep getting odd requests from me: they converted a beloved pair of prescription glasses to non-prescription sunglasses after I had LASIK surgery (perfect tint, anti-reflective, polarized, AWESOME); now they're making me night driving glasses (no tint, anti-reflective). I found the perfect frames, too -- and finding frames that look good on my face is nearly impossible. Very happy with this business. read more

I was searching for an eye doctor for my daughter and because of being a new patient, most places were offering us an appointment 3 months out. I came across Best in sight eye care and gave them a call to ask if they see younger/pediatric patients. The lady at the front desk was very polite and answered my questions. Upon hearing our struggle, she offered us same week appointments. I also realized later that they have a very user-friendly scheduling system on their website that can be filtered by the doctor and by the dates. I received a reminder text a day or two before the appointment. The clinic is clean and very tidy. There's a coffee machine for patients in the waiting area. The staff was very friendly towards my daughter, especially as this was her first eye check up. We didn't have to wait at all and were taken in almost immediately. After running some tests, we were quickly greeted by the doctor, Dr Rich, who tried to do the exam without making my daughter upset or cranky. Dr. Rich was thorough in answering our questions and didn't make us feel rushed at all. They accept most insurances and the checkout process was fast and smooth. I am excited to make this my go-to eye doctor too! read more

I just got my new pair of glasses from Best in Sight and they are the best pair of glasses I've ever had! The prescription is perfect, the frames and lenses are the best quality. Everyone is so courteous, friendly and knowledgeable. Dr. Rankin gave me the most thorough and comprehensive exam I've ever had, explaining everything perfectly!! I'll never go any where else again! I highly recommend this establishment, thanks Best in Sight for giving me my best vision! Thanks to Teresa, Becca and Ashley for helping to pick out my perfect frames that I constantly get compliments on. Very satisfied!! Keep up the Great work!! read more

I needed a new eye doctor and my wife recently had an appointment here. She had great things to say, so I had to check it out. They were incredible!! The front desk staff was very friendly and I only had to wait a few minutes for my appointment. They are pretty busy, I think that's because they are so good and are getting good word around the area. The doctor was great. He took his time to make sure I got exactly what I wanted. I needed contacts as well as glasses. Since I have a kind of a crazy, set up, we talked through that, and he gave me some other suggestions which we tried and have worked perfectly since. After the appointment, I went out and picked out my glasses. A very friendly staff member help me through that process and took care of making sure insurance was covered. We found the glasses I wanted and got all the information into the system and placed on order. My contacts arrived probably three days after my appointment, very quickly, and my glasses about a week and a half later. And the person that helped me to make sure they were right for me, was also very nice, friendly and social. It was a great experience from top to bottom and I would certainly come back here in the future. I think I found my new home read more

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I love my eye doctor! Thankfully this place came off of a recommendation from a former co worker, and I have just stayed with them ever since. They have 2 locations, one in new pal and one in Indy. Indy is my go to place, you can make appointments online and they usually have a good selection of appointment times, I got in on a Saturday which was perfect! The office is bright and clean without feeling sterile, and the admins are always friendly! The appointments are efficient but they do take the time to work with you to figure out what's best. Yesterday it turns out the Tork in my right contact was not sitting correctly in my eye, so the Doc took the time to try some different lenses until I could actually see. I also was very impressed that they took the time to try on different glasses and made sure that I found the perfect frames for my face! Love best in sight! read more

Best In Sight Eye Care - Optometrists Near Me - Indianapolis, Indiana

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I've had two visits to Best in Sight now. I first went for an annual eye exam. It was pretty easy to get an appointment with Dr. Rich, and soon enough, I was in the office. The waiting area has a coffee machine with an assortment of options, a TV on the wall, and a semi-closed off section with what I believe is a video game available for kiddos. It's a clean space, and a fairly comfortable one to wait. The front desk staff are kind and efficient, so you should expect to have a good first impression. What I appreciated about my eye exam was that I was given some options. Don't want to be dilated? For $35, you can do a special eye scan instead. I opted to do this, and seeing the scan later was really cool. Dr. Rich explained what we were seeing to me, which I appreciated. Dr. Rich was calm, confident and capable as she conducted my exam. My appointment didn't drag on, she and everyone else made sure things ran smoothly and efficiently. They do have a wall of glasses for you to try on. I only noticed them in passing, but there were some frames I liked! Wasn't in the market for buying glasses or contacts through them, so I got my prescriptions to go. No one gave me any hassle about this in person, though I did get a little educational lecture about the dangers of buying contacts online from someone on the phone when I first called to set up my appointment. Overall, I had a good experience here! I'm thinking I'll be back for my next eye exam in a year. If you're looking for an eye doctor where you can relax and be well taken care of-- Best in Sight may very well be it! read more

Best In Sight Eye Care - Optometrists Near Me - Indianapolis, Indiana

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This is the first non chain I have gotten glasses from. From appointment making to choosing glasses, everyone was amazing. Everyone I worked with was personable and very nice. It's a very comfortable and relaxed place. Their concierge type service is exceptional. From checking in to choosing glasses,I didn't have to go sit and wait in different places, I didn't have to walk around and figure out my own frames. The optician I worked with was Theresa. She went and chose frames that she thought would be my style and she knocked it out of the park. She was fun and easy to work with. She definitely has a gift with working with people and finding the perfect glasses. I would highly recommend coming here! read more

I was looking for a new eye doctor and this place was in my network. The doctors were great. After the appointment they took me up front where they sale contacts and glasses. When I communicated I wasn't ready to purchase contacts, the person there told me I was wrong when I said in the past that my insurance has fully covered the cost. She literally pulled up the website and tried to show me how they were the cheapest option available. She wouldn't drop it and kept saying I was wrong and there is no way I had them fully covered. I didn't appreciate being gaslight that I was wrong. read more

I've been going to the Indianapolis location for 3 years now. Everyone is so friendly and I've never had to wait to see the doctor for my appointment. Dr Rich is great at explaining things and takes time to answer all of my questions. The girls at the front desk are always helpful and accommodating when I need to call to order contacts. Highly Recommend! read more

Best In Sight Eye Care is outta sight! Love everything about the place. Everyone is caring, kind, knowledgeable and informative. Everything you need in eye care professionals. Last year my new glasses and I didn't get along well at first. Best in Sight made everything right and solved my issues with the glasses. This year we will resolve my old dry eye issues I am confident. They go above and beyond for me and I am very appreciative. Dr. Rich is truly one of the best! read more

Extraordinary experience. Im the decor was professionally laid out and the flow was very organic. The techs and Doctor were all very approachable and knowledgeable. There was relatively no wait time. The way they operate is very efficient. I highly recommended giving this place a try if you need to schedule an appointment. read more

Went here a few weeks ago for a regular annual eye exam. Everyone was very friendly, reasonable rates, doctor seemed to do a good job and they have a really good selection of glasses. Would definitely recommend to anyone who is looking for a good optometrist on the south side! read more

Best In Sight Eye Care - Optometrists Near Me - Indianapolis, Indiana

I've been going to Best In Sight Eye Care for a few years now. I started with glasses, then went contacts, and now I'm going back to glasses. They've been very helpful during each phase I've gone through and I will be going back as needed. They have a very large selection of Glasses from many different brands. The service was exceptional and they have always been very friendly. read more

I've been going to see Drs. Huffman and Rich for the past 5 or 6 years now. I absolutely love going here. No hassle. Easy-going, laid-back yet professional staff. Everyone is friendly, from the reception desk to the check-out. Responsive to needs and requests. I've yet to run into a problem with them. Highly recommend. read more

Dr Rich is the BEST by far. They have great service and selection in a relaxed customer oriented atmosphere

Had my eyes checked today and again I say, not a better place to have them done. From the time you walk in and the receptionist greets you until the time you walk out with your prescription, you know they are really there to help you. Everyone greets you with a smile on their face. This is my 6th time there and I would highly recommend the place to anyone who needs to have an eye exam. read more

This is the second experience I have had with Best in Sight (the first where I was the actual patient). My fiancée went here over a year ago when he was in need of an exam and a pair of glasses. They weren't upfront with him about the cost and out of pocket he was responsible for. Flash forward to today, I decided to give them a second chance as my contact prescription had expired, and I didn't feel like making an hour drive to my old eye doctor. I've worn contacts for over 10 years and have been in the same brand and type of contact for 5. They stuck me with a $37 fitting fee without telling me ahead of time. When I questioned this, the woman who was checking me out said this charge is a standard everywhere and that I would be charged this every single year. Well, in 10 years this was a first being charged for such a thing. But my issue is why would you not explain this cost before having me put on a trial pair of contacts? Instead of having Dr. Rich kindly ask "would you like to put on a pair if I have your prescription here since you've run out completely"... she should have said, "for me to let you order contacts here, I'm going to charge you $37 extra". Taking my business elsewhere and I suggest you do too. Be upfront about what is required BEFORE allowing a patient to do something. When I made the appointment and mentioned it was specifically to get an updated contact prescriptions, there should have been a heads up that, by the way, you co-pay does not cover everything for a contact visit. Pretty sure that is what is standard in any medical practice to ask if a patient understands the services required and the fees for those. No, this place doesn't mention anything until they are ringing you up, and by that point you've already completed the item they've charged you for. I had no choice. 2 stars because the lady who did all my test before the doctor came in was super friendly. Everyone else is clearly there to nickel and dime you once it's too late to say no. read more

I have been coming to see Dr. Huffman at Best in Sight for several years. Even though I moved to the northwest side of Indy, I still make the drive down to see him for my yearly appointment. I require a very strong prescription to see clearly, and I have gone to several other optometrists whose recommendations would result in intense headaches for me. Dr. Huffman was able to get me the proper prescription so that my vision has been absolutely clear. He also is able to use a machine to map your retina and immediately look for any tears or damage that could indicate future problems. This means no dilated pupils and I can drive right after my appointment! I love that he can compare my scans to my previous years, as my prescription puts me at a higher risk of retinal issues. I would want to know right away if there was any changes! His office also has a great selection of cute frames for glasses, and he lets me know when new contact brands come out so that I can get the best comfort. His contact pricing actually beat the online retailers, which really impressed! Absolutely recommend! read more

i've been going to best in sight for sometime and their service was well above average. however, my most recent visit was less than stellar. they attempted to bill me for service two months after my visit, claiming they forgot. after i talked with the office manager, dave, he was belligerent and rude - i told him i was taking my business elsewhere. he said fine. he is a great example of who a business shouldn't hire. i am amending my first review as i received a call from one of the principal partners today. he went out of his way to make sure that i understood the initial issue and then went beyond good business practice to keep my family as a client. i will continue to use best in sight eye care and hope i do not have to interact with the office manager again. read more