Great pediatrician office and love Megan

They canceled 2 appointments in a row for my son's vaccinations. They never called me to reschedule, I had to keep calling them. The doctor was very sweet and knowledgeable but the front office staff needs a refresher course on customer service. I moved to a new Pediatrician and couldn't be happier. read more

Office rescheduled my kids then cancelled their appointment then for my other son my wife arrived 12 minutes late for his school required shots and to refill our budesonide prescription required for him to be able to breath but they turned us away for being 2 minutes late. Very unprofessional, very contrary to the Hippocratic oath, I would stay away with a 10 foot pole. Claims to be a Christian practice, if this is how Christians act I am appalled! read more

Great place to take your kids. Dr Klein is very knowledgeable and patient. I'm not sure about staff because that's not the primary reason for my child's care and like most positions in the area I'm sure it's a revolving door. If you want to see a wonderful doctor and are willing to put up with a questionable staff then it's worth having the patience. Gotta love how overly critical people are when they are inconvenienced in the smallest degree. read more

If I could give zero stars I would. I should of believers all the negative reviews and 2.0 rating. DO NOT BRING YOUR CHILDREN HERE. Please for their safety. My children were almost hurt on multiple occasions due to negligent care. From the first moment we tried to get in as patients we had issues. They lost both of my kids paperwork multiple times, never called us and it took over 2 months to get them in as patients and to their first appointment. The staff is incredibly rude and the minute anyone has to do their jobs they become extremely hostile and problematic. We had so many issues with billing and when we finally decided to leave the office we were told we owed more money. When I asked for proof we were told we were being a problem and taking up too much of the staffs time. We waited over a week to speak to the office manager about our concerns and when we did finally speak to her she was rude, nasty, and honestly an embarrassment to the office and multiple parents in the office told me they were taking their child's car elsewhere after seeing that. At that point I just wanted my child's medical records so I could leave and she wanted me to pay upwards of $70 which is fine but when I asked where the policy for the price was stated she said she didn't know and wasn't going to look for it. I asked if it was posted anywhere and she said no. When I said I wasn't comfortable paying a price she randomly named off her head with no proof she then said that I was rude and could leave. I said no but I would like to see proof of the policy or get my child's medical records. She then called the police on me and had me trespassed and told me I was wasting her time and that she didn't need to provide me with the information about policies. We will absolutely tell everyone we know to avoid this place if you want your child safe and healthy. This wasn't even all our issues but the most recent. The minute the staff is expected to do anything but sit and text they make your life a living hell. AVOID THIS PLACE read more

They cry only one person due to COVID Witch I don't believe because I'm the dad it's an issue only mom can be in there my child has two parents not one. Like I said they claim due to COVID but yet the nursing staff can come in with mask below her nose. Hippocrates is what they are. I don't recommend this office to anyone read more

I don't usually leave negative reviews for anything, but this time I have to. My daughter is due to have an important test at Phoenix Children's Hospital in a few days. I brought her in to Cornerstone a few days ago for her pre-op exam and covid test. She was healthy and fine and we are waiting for the results of her Covid test. I was told to call right away if she developed any cold like symptoms which she did and so I did. The office wasn't open yet so I left a message. When I didn't get a call back right away, I called them approximately twenty minutes later, and I was on hold for a long time and had to hang up because my other kids who are also sick were getting in to something. I called again and was on hold again. When I finally got through, I was told there was no appointment available. They said appointments filled up as soon as the phones opened. I pointed out that I had left a message at 8:28. I was basically called a liar and was told that there was no way they could possibly fit us in for a swab that would literally be done in less than a minute. I spoke with the office manager, and I told her how important it was and that I'd spent the morning on the phone looking for another test and couldn't find one anywhere but she was unmoved. I was not asking for something impossible. It literally takes less than a minute to swab a nose. It could be done in the hallway, for Pete's sake! The office manager told me that I don't know what all goes into a Covid test, but I've had several so actually I do. I suspect that there was some policy that would mean they could bill AHCCCS for more was involved, but considering the stakes for my daughter and that the only hope we had of getting results on time was to get the test today, I think she could have and should have made an exception. I've been on the phone all day looking for another test, and there isn't one anywhere. We've waited a long time for this appointment at Children's Hospital and part of the reason it has taken so long is because they never faxed the original referral to the specialist. I was told the specialist's office would call me. When they didn't, I called them. I had to call Cornerstone to remind them to send the referral they should have sent weeks before. I believe the office is very poorly run. Not only did they fail to fax a referral, I have waited as long as an hour with three rambunctious kids in an exam room. (So they DO fit people in sometimes, apparently, but maybe not kids with AHCCCS provided for them by the state because they're special needs kids adopted out of the foster care system? I really hope that's not the case!) Today I spent a lot of time on hold listening to their outgoing message saying, among other things that they would be open July 5 and that a NP was returning to her home state at the end of June. Two months outdated at least. Bottom line: The office manager placed more importance on something, probably money, than a five year old with a real need that could've been easily met. Because of that, my daughter's tests at Children's Hospital will have to be postponed. We waited a long time for that appointment, and it will probably be months before we get another one. She could just have a cold, but we won't know in time. The staff is nice, mostly. The medical people are nice. The practice's priorities are screwed up. read more

Started of first visit with my 5 day old baby girl we saw the np believe her name is Jill she was completely awful and made me feel horrible if you are not mom who only breastfeeds do not go there she will go out of her way make you feel like worst person ever and that formula is going make your baby stupid is basically what she said. And she was also very ruff with my child to point where just uncomfortable and you just want to yell to stop. Well after this visit we made sure we didn't see her we saw other np and the dr due to baby having some stomach issues they where just switching her formula atleast once a week for about a month causing my child have the worst stomach issues which found out should never switch baby formula like that so that was big push to make us switch And also has very small waiting room and they don't inform you or let you take the baby back fast when there bunch sick children there was young girl in there next to us with strep throat thankfully the grandma of young girl informed us so we knew to move read more

Very disappointed in this office. Children have been patients here for many years and the office staff has starting becoming so rude! I see that there is now a lot of negative reviews, this saddens me as these are children. Maria is the worst and is nearly always unhappy and unhelpful. Mckayla is very unhelpful on the phone. I speak to the manager Charlotte and she is beyond rude and does not care, only about herself. This surprises me, for a pediatric office. This is now an office full of people that do not appear to care about children but about their egos. Dr. Kline, please contact me for details as you would not be happy with the way patients are being treated. I must add that Melaine was very nice and she was the only helpful individual that went out of her way to assist my family. read more

- Dr. Klein misdiagnosed a simple developmental problem with my child's foot, which could have been fixed in about five minutes by a specialist. Instead, we waited for 18 months, before my wife initiated a visit with a podiatrist in Phoenix, at which point he fixed it in the office and said he routinely fixes these problems by 6 months at the latest and that the doctor should have known to refer us to him. In addition, we will now most likely need another surgery when my child is 6 y.o., since this problem was not taken care of. - If you have a sick child or an emergency, even if you call before office opens / early in the morning, they make no attempt to fit you in or call you back. Instead, they simply refer you to a SPECIFIC urgent care down the street. The earliest available appointment is generally "in a couple of weeks". - The office never runs on time. You have to wait almost an hour before being seen, even if the appointment is the first appointment of the day (you could even wait an additional hour in the room, waiting for someone to come in). - This office aggressively refers to SPECIFIC dental groups and specialists. If you have not scheduled an appointment with the specialist (how do they know?), they will call and leave messages for you, reminding to make the appointments. A doctor should provide at least 3 names as references, instead of just 1. - On multiple occasions, the office mis-billed visits, making it so that we had to contact the insurance and deal with the issue(s) on our own. - Dr. Klein tried to convince my wife to wean my daughter, claiming that it causes inner ear fluid (after switching offices, another doctor told us that breastfeeding has no ill-effects on the inner ear). - There is no separate area for sick and healthy children (as well as no infant room). Your child is very likely to get sick after visiting the doctor, especially during cold/flu season. - As soon as you get "attached" to a nurse practitioner, they mysteriously leave the practice. Later to find out, they simply switched to another practice within the tri-city area. When you ask any of the staff about what happened to your favorite staff member, they lie that they retired, moved out of area, or are no longer practicing, which is a fairly low thing to do. read more

Maria at the front desk and the entire staff is AMAZING. They have always treated us and our kids with respect and patience and kindness!!!!!! A+++++++¥¥¥+ read more

Their office is constantly closed for no reason, they take over a day to return my phone calls, I have to wait for almost an hour even though I have an appointment, there is no protective paper on any of the exam tables, and I feel like they never listen to what I'm actually saying. read more

I have twin boys that are 9 weeks old. One boy was diagnosed by ER with RSV and was sent to Phoenix children's hospital. My other one was experiencing coughing and sneezing and I already had an appointment set for their 2 month checkups, we changed that appointment into a wellness check to see if he has RSV. My husband was told at the appointment (Wednesday afternoon) that we wouldn't receive results till Friday afternoon!!!!!!!!!!!! Have you people not heard of rapid tests???? And if you have them, Why would you not do it on my son knowing his twin was admitted for RSV? I am glad I went with my gut instinct and previous experience with symptoms to take him to the ER, where he was immediately admitted with RSV with a oxygen level of 80%. He is currently in pediatrics on 3L of oxygen, and guess who still hasn't called with my results (it is now the following Monday at 3:40 p.m)?? If I would have followed the advice and waited for these people to get their results back, my son may not have been alive. I understand that this is an extremely busy time a year, but you guys failed to have proper equipment and sence of urgency to properly diagnose and treat my son. I will be taking this up with the medical board. DO NOT GO HERE!!!!!!!! read more

The Germ Theory has been around since the 1500s, but you would think it hasn't yet arrived at Cornerstone. I have noticed this for a long time but thought it was just a fluke experience here and there. Clearly, it is not. The hygiene practices are horrid here. This was at least the 5th or 6th time I saw NOBODY wash their hands or use gloves when touching my baby, which is bad enough (considering this is an office where sick children go!!!) but they also either let my baby chew on their hands or, in this case, PUT THEIR FINGER ON MY BABY'S MOUTH!! And this was done by the NP! It's gross and unacceptable, unless they are trying to create business for themselves by making children sick. I almost asked her what the gloves were for, hanging unused on the wall! I just switched over to another pediatrician's office. Too bad, because Dr. Klein was great the few times I saw her. They seriously need to have a talk with staff about Best Practices there. read more

New to the area I needed a new pediatrician for my 3 kids. Dr. Klein is great! Very patient and understanding. Did a great job lasering my baby's tongue tie. Staff is great and feels like they take the time to get to know you and your just not another number. read more

Rude staff, and longgggg wait time. Dr. Klein is okay but be prepared to wait over an hour for the Dr., or Nurse in those tiny rooms. The front desk girls are snobs and the "Administrator" Matt is a total Moron and not willing to assist patients. read more

I'm a first time mom, and my baby is everything to me. I pre-selected Cornerstone Pediatrics, because my OB-GYN offered only two suggestions for my baby's pediatrician when I was still pregnant, and the other place left a very bad impression during a situation I had at work. I interviewed Dr. Smith before making my decision and brought in a long list of questions. She patiently sat and answered all of them, taking plenty of time during her day to help me. Since our baby was born, we also met Dr. Klein in the hospital. She was warm and friendly and insightful. We've been to see Dr. Smith several times since, and she has been outstanding! Our little baby had a bout of jaudnice, and Dr. Smith referred her to the hospital for over-night treatment. She was in the hospital with us, checking in and remaining very positive but truthful and informative. The office has been great with calling to confirm appointments too. The receptionist Vicky has been terrific with our check-out paperwork and scheduling future appointments. I've used the on-call service and had my calls returned within a few hours. Really my experiences have been all very positive, and I would recommend this pediatrician's office to anyone. read more

I enjoyed our visit with Dr. Klein and their staff. Their new location is easy to get to and close to the hospital. They have evening hours and some Saturday hours. read more

I have been taking my children to Cornerstone Pediatrics since they were born. Recently I have seen hide nor hair of Dr. Klein, who really was the only professional at this office. I have had to make several trips on one symptom (copay every time)with my daughter because the first person misdiagnosed the issue, and the second person couldn't figure it out. They are terrible with keeping to date up on shots and making appointments for well child visits. They also referred me to a doctor they said would be covered, but ended up charging me outpatient services because my insurance said he was out of network($2500). But the final straw was when I made a visit to get my daughter a shot they missed that she needed to get into school, and I was charged an extra $86 that my insurance wouldn't cover. I asked them what it was for and their reply was that it was a diagnostic charge for obesity. I didn't make an appointment for them to tell me my daughter was fat, but I guess its worth losing a customer. read more