Dan recently helped me with a pool heater connectivity issue and was so patient walking me through…read moreall the steps. He is super knowledgeable and professional. Highly recommend!

I contacted H2O So Clean Pool and Spa Services originally for a drain and acid wash on my pool,…read moreconverting my pool to salt, and replacing the new filter and gas heater from 1987 with an electric heater at my new home in Paradise Hills / Bonita thinking that was all I needed. I had reached out to several other companies with no success, one being overwhelmed and confused. Other companies made it seem like my job was too small for them stating they only do "the big jobs." So I was looking for someone who knew what they were doing and wasn't going to treat me like my job was too small. I am happy to say I found that in Daniel and H2O So Clean Pool and Spa Services. Daniel went into great detail about all the above items taking the time to explain the pricing and costs vs. benefits. He came by while the house was still in escrow to look over everything and explain what could be salvaged and what needed to be replaced. He sent a thorough summary from his visit along with quotes for each item and options recommended. He further simplified everything by breaking down what were "needs" and what were "wants" and educated me in the process. Absolutely incredible! Daniel advised me that the filter and pump could be salvaged, but that the heater needed to be replaced. He explained why the pool should not be acid washed as it was painted and the paint was already starting to peel off. He identified some safety hazards in that the pool drain cover was missing and the spa one was broken. He connected me with a referral and they worked together to resolve the issue as inexpensively as possible with Daniel installing the spa one - in my freezing cold spa. Daniel's crew even dove down the bottom of the pool to try and install the pool drain cover to save me some money, but unfortunately a pneumatic drill was needed to get the new one in so his referral ended up taking care of that for me! I am so relieved that is also being taken care of now by his first referral. I wound up going with Daniel's recommendation for: -New gas heater -Full automation of the system instead of the existing time clock -Phone, tablet, Alexa, Apple watch App -New light to replace a broken one and addition of a color LED bulb -Pool Cleaner -Vac-mate so that my skimmer could be split for the cleaner to work cleaning the bottom of the pool and the skimmer to work cleaning the surface of the water -Timer to turn the fill into semi-automatic instead of fully manual -Some miscellaneous parts that were broken Per his recommendation I held off on: -Filter - he cleaned it out and revived it with a few inexpensive parts -Pool pump - mine was working and I have solar panels, so upgrading to a more efficient variable speed pump wasn't as much of a concern Unfortunately there was a leak in the plumbing from the spa to the equipment. We had hoped it was just a blockage and Daniel tried valiantly to clear it first. Ultimately, Daniel's crew was able to diagnose the leak and took a video so I could present it to my home warranty to get it fixed. I am so happy his referral for this will repair this next week. Unfortunately Daniel does not perform weekly service in my area, but he was able to hook me up with a great referral for that too. It was a pleasure working with Daniel to bring my pool back to life! He always responded quickly and was very appreciative of the opportunity for the work as well as being very mindful of my project budget.

I would recommend Simpson pools for any of your pool needs. They are very easy to work with.read more

This company is dishonest and rude and I feel I should warn anyone who is considering using them…read more We were quoted $190 per month and have paid an average of $528 per month ($3170 for 6 months). They auto charged whatever they wanted on our card. 6 months ago we hired Simpson Pool after they came out to the house house, looked at our pool and quoted us $190 per month for weekly cleaning. Our first bill was $263. No warning about the price hike! We asked why the invoice was higher than the quote and they said "it's taking longer than we thought". Then they tell me if I want to get the price down to what I was quoted, we can buy a pool vacuum from them since ours "wasn't working." We agreed, weren't given any options for the vacuum and received a charge of nearly $600. Our bill never went down. When I asked they were super aggressive and rude in their emails, telling me I am wrong, telling me to "look at my invoice again because they are charging $255, not $263 (completely false and irrelevant)." The rude and dishonest interactions with this company and their auto charging whatever they decide deserves this review so hopefully no one else will experience this. To top it all off, after I put my foot down and didn't respond to another $577 charge for equipment (because ours is only 2yrs old) .. they sent me a generic email saying "we are no longer servicing your pool because we are condensing our routes." What a blessing that its over now and our new guy is great and charges $160 per month. Run as fast as you can from this company!

Absolutely outstanding service for the best rate... As a first time pool owner, I needed a lot of…read moreextra help and info. Received that and more from Swimtime. Will be recommending to my neighbors & friends

June 25th 2025. Their team was so professional and informative on the pool. The cost was so…read morereasonable. Requesting service was scheduled and worked within my work schedule. I would use them again.

Great job taking care of our in-ground spa. Very reliable and keeps you aware of how the water…read morechemistry is before and after service.

I wanted to heat my pool for Memorial Day so I text owner on Sunday and he got right back to me!…read more The pool was wonderful and warm on Monday at noon. Best customer service!

I just started New weekly service with Paradise pools, they are amazing, they are thorough. I wish…read moreI found them a long time ago.

Perfect service and very quick response! They always give me a great service at the first time and…read moreI am glad to choose them to remodel my pool.

I had a great experience! He came out and put my pool pump and filtration system together and also…read morewent above and beyond by helping us get the mats properly placed underneath the pool. He was knowledgeable, patient, friendly, and made sure everything was working correctly before he left.

Since they failed to fulfill their promise to refund me, I had to escalate it to USAA and dispute…read moreit. I know it is my fault for trusting them and paying them upfront, but they should be more professional. USAA contacted them and are awaiting a response. I can already tell, Next Level will treat them the same way they treated me this year. I am sure USAA will come through and I can avoid having fun in small claims court. I only wish they would look at the invoice for my address/phone/e-mail and reach out

As most pool owners know finding a reliable and honest pool tech is extremely difficult…read more Between no-shows and terrible service I've been through 4 pool techs in my 3 years of homeownership. There are always excuses. In comes Jeff and Audrey at Clean Water Pools. My experience from day 1 (been over a year of them servicing my pool) has been nothing but positive. The communication is great, service is top notch and they are all around great people. It's nice to know anytime I want to use my pool or spa I can trust the water is clean and chemicals are where they need to be. I wouldn't suggest using any other service in East County. Thanks Jeff and Audrey!!!!

Jeff and Audrey are the best! We had been trying to take care of our pool on our own unsuccessfully…read moresince we moved in to our house. It was such a pain! We called them and they came out the very next day. Our pool has never looked better!! It went from grimy green to crystal clear. It's been so easy working with them and they really care about making their clients happy and we definitely are! They are affordable and so so nice! We have two dogs who love when they come because they bring dog treats :) If you're looking for an honest, dependable and efficient pool service, look no further!!

My pool was resurfaced by this company and was made gray. see attached pictures showing it mostly…read moregone. I have requested several times for this get fixed. The gray dissolved and was vacuumed up. Clearly correct materials were not used and not what I paid for. I do not recommend

I have a small pool (10 x 20 6 feet deep) that needed…read moreremodeling. I tried multiple times over a period of 2 years to get it done. Other companies set appointments and never showed(I think they looked at my address on google earth see it was a small pool and didn't bother) Another guy said to call back in summer because that is their slow season(no one wants to remodel during swim season) and then blew me off again. I finally found Dean at Aqua Specs, He showed up on time for appointment gave me a great quote for the job and then proceeded to surpass every expectation I had for my pool. They left the yard immaculate when they were through. I cant recommend him high enough. If you are looking for a pool remodeler Dean is you're guy