Friendly, knowledgeable, and on time. It's like i have a new pool in few hours. Response time is excellent. I have a pentair system and they know how to operate it in and out. read more

James is knowledgeable and responsive. My pool is crystal clear now - he kept coming back until the job was completed and everything was sorted out. He even helped us sort out our pump schedule remotely. I recommend Next Level Pool Service. read more

**I read somewhere they are under new ownership, so that would explain the downhill service. This is the newest review that they earned** *And also - NEVER PAY IN ADVANCE! A REFUND IS IMPOSSIBLE IF THEY ADMIT TO NOT BEING ABLE TO DO THE REPAIR! On an early Saturday morning, I had a union split all the way around on the outlet of the pump during the priming. I thought I was specific in my description but they wanted $750 to fix it. A bit too much. I should have hung up then but they wanted to see a picture of the damage, so I uploaded that and they lowered their price to just over $250. Still a bit too much, but I agreed to it. They said it would be later as they did not have access to parts, which I already assumed that much and agreed. I unfortunately decided to pay in advance so they could make a quick fix the following week. Mistake #1. Monday arrives and they call me saying the fix they intended won't work because of the thread pitch. This was using a split nut so nothing had to be cut. They offered a refund during that call or they could cut and reassemble the fitting for an additional $200. I asked for a refund. They agreed and apologized. I then received a call from them about 20 minutes later while I was driving to the pool store and Lowe's to get what I needed. I ended up buying a new check valve with the same threads. I contacted them and they said they apologized again and said they would honor the original quote, but I told them I was already in motion on the repair and asked them to proceed with the refund, to which they 'Liked.' 10 Business Days later and no refund has been issued. I contacted them through Yelp and they stated they would "doublecheck" it and make sure it went through." 3 days later nothing is moving and they have not contacted me via any messaging medium that they are on top of it. **Update- They claimed they could not refund me through a USAA credit card and offered to drop off a check. I agreed to this past Monday and they agreed. Here we are on Wednesday and nothing was ever dropped off. Next to last update - They ghosted me. Having to file a dispute with the credit card company. To think I trusted the folks at this company. read more

James and Katy from Next Level Pool Service were quick to come out to diagnose, and service our pool when we were having issues with our filter pump. Our regular pool maintenance wasn't being responsive, and James came to the rescue! They were both very professional and had quick, and clear communication with us from the staDefinitely recommend! read more

I had a terrible experience with my last pool guy. This company came and fixed everything!!! I highly recommend them!!! read more

Next Level Pool Service and Repair - Amazing how beautiful my pool looks after Next Level Pool and Spa!!! Thank you!! - Pool & Hot Tub Service Near Me

Good guys, quality and very thorough! Had an issue we couldn't fix and they took care of it right away!

James came out quickly and was very knowledgeable. Did the work quickly and affordably.

Over the years, my not so scientific do it yourself pool maintenance had turned my pool into a not too clear chemically unbalanced soup. Additionally, over chlorination had left the pool tiles coated with heavy chlorine residue. Enter James Moussette from Next Level... James quickly assessed the condition of my pool and commenced corrective actions that in a few weeks took the pool, the water, and the pool equipment to levels not seen since the pool was refurbished years ago. Next Level (James) is a highly competent professional service that focuses on long term care rather than "Throw a bunch of chemicals at the problem and cross your fingers". Highly Recommend. read more

I had a new pool pump installed. They only accepted cash and never provided a receipt and the documentation I needed to send in for the warranty. I worry that it may have been a used pump. Pool service was average on the best days but usually not acceptable. They rarely brush the pool. They always try to sell you extra services like filter cleaning and shock service for $150. They never spent more than 10 minutes at my house. They were rude when I asked them to brush the pool. All the positive reviews and comments are from people they probably paid. He offers free months of cleaning for positive reviews. read more

Met with James from Next Level Pool Service . James is so knowledgeable and professional. Really enjoyed our interaction and he really cares about pools and treating them. He takes the time to fully explain treatment plans and products. You can tell he is passionate about what he does and cares about his customers. I highly recommend Next Level Pool Service for all of your questions and products pertaining to your investment / pool care. read more

Let me start off by saying. We are new pool owners. We have owned our pool for over a year now. After our pool was built we immediately went w Next Level to get our pool serviced. They came out the same day I called to get a quote. The quick response and first impression was great. If I can leave this company ZERO STARS, I would. We had our pool serviced weekly. Everytime they come service our pool it's about LESS THEN 10/15 MAX! This is not an exaggeration. Our pool is 30x15, I honestly felt like the time they spent was not enough time at all. Cleaning, skimming, brushing, nothing. From the very beginning we couldn't get our pool levels/chlorine to be where it needs to be. It wasn't retaining the Chlorine. It was never clear. Almost cloudy most of the time. And very much had algae build up. Next level kept telling us it's the tree and the leaves falling in and sucking up our chlorine. and recommended for us to remove the tree above that was outside of our fencing. Or draining the pool! Bizarre!!! Our pool was about a month old. We ended up trimming the tree that hung over our fencing. we also cleaned our landscape so it would be clean and less debris blowing in. I mean we did almost everything we could possibly do: we would clean the pool every morning. Taking the leaves out. but they kept saying we needed to drain the pool, and or cut the tree completely. Mind you this tree is massive. This went on for a while. They charged us everytime for extra chemicals/chlorine (it adds up every week) and "filter cleaning" every 6 months, that pretty much in my knowledge never happened. We've been extremely unhappy and the solution was either cut the tree or drain the pool. After building our pool, cutting the tree and draining it wasn't ideal. Especially because our pool was so new still! Finally a year later we decided to switch to another company. Adolfo & Manny pool service, it's been since June. I waited to leave a review for obvious reason! I need to make sure my reasoning for this review is Valid. Since we have switched, our pool is Clean/Clear, EVERY DAY! No issues. I'm aware every pool is built different and not all pool are the same! I can promise u this pool company isn't there for 10 min. Tree is still up, pool didn't need to be drained. Yes our pool needs a lot of chlorine especially in the summer. Our chemicals do change. This pool company does everything ONE FLAT RATE! No hidden fees. Nothing. they even leave us 4 gallons of chlorine at no extra cost. Me personally, I would never refer this company to friends or family. Super disappointed that we didn't switch sooner. read more

Next Level Pool Service and Repair - This was our filter. That they said they cleaned in March this was taken in June. - Pool & Hot Tub Service Near Me

Literally quoted a price without even coming by and seeing the situation. The price, 4 times any other quote we received, was enough to say that will be the day. They're on the next level alright, a level nobody else I do business with is on apparently. Be careful with this one. read more

I just started with Next Level Pool Service and Repair for the past two months and have been very impressed, while other companies I have tried have refused to do above-ground pools and spas, Next Level has done a good job at servicing them. read more

Five Star pool service from Next Level Pool Service & Repair!! I have been through six pool service companies/people in the last 18 months regarding algae growth and spread in my pool. Everyone that came out previously poured shock in by the gallons and loaded the floater with chlorine tabs. This not only did not help, but ruined my pool water to the point I had to drain the pool and scrub it from top to bottom. I finally found Next Level Pool Service and he not only told me exactly what caused the problem (over use of stabilized chlorine and shock), but told me exactly how to resolve the current situation and prevent further algae growth. James did a fantastic job thoroughly cleaning my pool filter and balancing the new water in the pool. I really can't say enough about this young man and his extensive knowledge of pool chemistry, maintenance, care, and pool equipment service. The rates are comparable to other companies, fair and reasonable for the quality of service. I can't imagine I will ever use another pool service company again. Next Level Pool Service & Repair is THE BEST!! If you are looking for top tier pool service/maintenance/repair call James at Next Level Pool Service! read more

As a professional property manager, I have worked with many pool companies. James took the time to explain important aspects of my pool system. I can say that this company is a great value. read more

Warm, thoughtful, and thorough service with gracious communication. James has ensured that we kept up to code for our AirBnB property proactively. We highly recommend them! read more

After trying many spa companes we stayed with one for over 10 years. The service was mediocre at best. I found Next Level Pools and Spas on the Nextdoor app. James is amazing. He came the day I called for an estimate. His prices are very reasonable. He is extremely knowledgeable about all things pools and spas. Definitely quality work. He follows directions. Sends a photo of our spa water after each weekly treatment. Is available via text, phone or email with a quick response time. We will be staying with My Next Level Pools and Spas. If you want your poo or spa kept in tip top shape this is the company for you! Highly recommend. 5 Stars. read more

Best Prices In Town I have been using Next Level Pool for the past 2 years and I am very impressed and happy. It is a relief to be able to pick up the phone and call or text and actually have a quick response about questions regarding my pool, pump, and heater. They have done great job keeping my pool clean that it sparkles, especially in the summer. Great friendly team, professional, efficient and honest. read more

Great company to work with had an issue with my above ground pool and they were fast to respond and although parts were not available they were able to source them and get my pool up and running for all the kids. read more

I can't say enough about how happy I am with our new pump install today. Bobby called me 1st thing today to say he can come out today after I contacted Hayward today for a new pump! Wow same day service!! Then he called back to say he can come earlier as he knew I had to leave for the airport in the late afternoon! He was professional, polite, and so efficient at his work. He cleaned up after himself then explained everything to me about the programming of the new pump. We now know who we will use and refer to everyone going forward. Thank you Bobby we are customers forever! read more

Whoa!! I called this morning and Barry, the owner, just came out to my house after working all day. It's 7 p.m. He spent an hour teaching me the ins and outs of my pool and how to maintain it. Hooked me up with a "welcome to the neighborhood deal." Man I love Fallbrook. Added chemicals, scrubbed down my pool and on and on. He definitely takes pride in his business and works hard. I really respect that. This local company is LEGIT! Call them up now. read more

I'm very happy with Next Levels service. They made it out Labor Day morning. The pool looks spotless. Thanks guys.

His old partner/Associate took 1800$ of mine cash for a pool filter (Aaron Torres 909-723-6945). he owns efficient energy electrician out of Yucaipa CA haven't heard from him since he is ignoring my text, emails, calls I'm sure he blocked me, Barry Wallace(owner of next level pool service and repair) takes no responsibility for either the partner he had or whoever he was. Barry was rude, threatening in emails and also dipped into my monies that was sitting on the books to buy my part for my pool without asking my permission. He doesn't want to hear the truth except continue to bill me. read more

I found Next Level on Homeadvisor then read the reviews here, and after a panicked search, I decided to go with Next Level to help correct my algae green pool that had been left unattended for a month by a previous pool servicing company. (Needless to say, the previous company I had dropped the ball and screwed up my pool.) Bobby was prompt, helpful, educational as well and helped me understand what was going on with my pool-- he took the time to correct it, and with that we've decided to take up their monthly service. There are SO many pool care companies out here where your pool is just another stop on the route, but I want someone who cares as much about my pool as I do. I appreciate honest, quality work, and genuine people with a good work ethic-- I found that in Next Level. And, thus far, we are very happy! read more

My pool was green for a couple months and in 3 days Barry got all the algae bloom.Quick and friendly service. I will definitely recommend Next Level Pool Service to anyone who's Looking for pool service and repair. read more

The new owner Barry is amazing. We called him out to our house for a repair. Not only did he quickly fix it, he also took care of a few other issues we had free of charge. We then later called him out to replace our heater. He gave me a quote and replaced it that same day within a few hours. Barry and his brother are amazing and professional. They now perform weekly service on our pool. I have referred them already to a few of our friends. I highly recommend them! read more

Bobby and his brother are awesome. They do what they say, when they say, for the price they say. Their prices are reasonable. You can't go wrong with these guys. read more

AMAZING NEW OWNER!!!! These guys show up when they are supposed to. They do a great job. Each guy is drug tested and background checked, which I feel is important. Especially when my home is unoccupied or my wife is home with the children. Very professional, detail oriented, and prompt. I love when people are actually GREAT at what they do!!! These guys are the best!!! Highly recommended. Plus they give discounts on referrals!!!!!!!! read more

If we could give Bobby and his company 10 stars we would! We are new pool owners and we have been working with Bobby since May, 2019. Not only is their pricing reasonable, when we first met with Bobby, he took his time and gave us alot of information and answered all of our questions about our new Pentair pool system. Bobby has been one of the most professional, courteous, efficient, patient and honest persons we have dealt with since moving to Lake Elsinore. We were very impressed with Bobby from day one and continue to be impressed with Bobby. Every time we call or text Bobby with a concern or question, Bobby immediately responds. Thank you Bobby, we truly appreciate you and your exemplary level of service. Keep up the good work! WE HIGHLY RECOMMEND BOBBY AND NEXT LEVEL POOL SERVICE FOR ALL OF YOUR POOL NEEDS! read more

Barry and his team are excellent. He has continually gone above and beyond for us and we are deeply grateful to Next Level Pool Service. We switched from another pool company to Next Level and found Next Level Pool to be better priced for better service. Thank you Next Level Pools! read more

I'm very happy with the service and value provided by Bobby @ Next Level Pool. If you need service or repair, call Next Level.

Worst company I've ever worked with. If you want your pool to become a dirty disaster hire them. I warn against it. Although their invoices say they scrub the tile etc. they don't and in over a year never did no matter how many times I asked. They threw in some type of white crystals that sat at the bottom of my pool and spa and never dissolved. I asked them to remove the crystals but they never did. It also corroded my tubing and left crusty yellow buildup in my leaf cannister which I had to throw out. I had 6 different techs in one year because they either quit or were fired. One tech used my hose to clean a filter and left it in a tangled mess with kinks not as he found it. The last tech not realizing I was home did not test the water or add chlorine. They send a report after each visit which says the balance of chemicals and chlorine that was added, those number were fake. I have a water feature that worked when I moved in and then stopped working. When I asked why Aaron who owns the route said he didn't know. They also billed me for an algae remover that didn't work. They tried other products and they didn't work. They are inept at communicating or responding to emails. I was on automatic billing and I asked them to cancel it. Aaron said I wasn't on automatic billing so to prove it I sent him back his receipt that says automatic payment. I'm waiting to see if they actually cancel it. On top of all of that they raised their prices due to fuel costs etc. My new service provider charges less and is incredibly skilled at fixing equipment going above and beyond to ensure everything is working properly. Based on my experience the reviews are FAKE!! You don't receive the service I did and think they're great. It is not possible. I wouldn't hire them if they were the only pool cleaners on the planet. That's how bad they are. I fired them and hired a new cleaning service and the algae is gone, the water is crystal clear and the water feature works. They had shut off the valve. Incompetence is the only word I can use to describe their service. I've never written a bad review but I was compelled to warn anybody who maybe thinking of hiring this company not to. You may think after reading my review I'm just moaning but I'm not. I have no hesitation when paying for services provided as specified in a professional manner. I do not pay for lousy if not non-existing services promised. I have no outstanding balance with this company. I even requested they not come to clean the pool the last scheduled date. My monthly invoices have always been paid in full. read more

Barry and brother Bobby are top-notch in my book. Very professional and responsive to my need for pool repair and service. Did what they said, when they said. Highly recommend. read more

Amazing professional replacement of my Hayward pool heater. My old heater finally quit after many years of flawless service, so I wanted to stay with Hayward. Comments on the internet indicated that a factory authorized dealer could yield a longer warranty, so I did a search for dealers near me. I read the great reviews about Next Level and contacted them. Barry came across as very knowledgeable over the phone, and In very short order I had a written quote for the job that beat two others, plus I had the job scheduled for much sooner than I'd imagined was possible. Barry and his brother Bobby were on time and had my old heater out in a flash. I took advantage of their presence at my home and asked them a variety of questions about proper pool care and was pleased to get a lot of good information. They knew electrical, plumbing, propane and pool chemistry subjects in great detail. The new heater went in with a little PVC pipe rerouting, and they were done two hours after arriving. My wife and I are now back to enjoying our pool, and we are grateful for the excellent service. I highly recommend Next Level to anyone needing some TLC for an aging pool. read more