I'll give Best Buy credit where it's due--they're great at making the sales experience smooth and…read moreconvincing. Unfortunately, the customer service and support after the sale leave a lot to be desired. In January 2024, we purchased a high-end GE washer. I was a little hesitant since I prefer simpler, more basic machines, but my husband prefers the latest tech. Consumer Reports gave it decent reviews, and we purchased the extended service plan to cover our bases. We thought we'd be in good hands. Just over a year later, the washer stopped spinning. We contacted Geek Squad, and the technician who came out was courteous and professional. He said we needed replacement parts, which we ordered. When the technician returned, we were told the parts were incorrect. More parts were ordered, but even with the right ones, the repair didn't resolve the issue. At that point, we were told we needed a replacement washer. Unfortunately, our model was discontinued, so rather than a simple exchange, we had to pay the price difference for the new model and purchase a new five-year service plan--an additional $300 not long after we had already spent $900+ on the original machine. We called Geek Squad to arrange delivery and specifically asked them to note that the washer would need to be carried up two flights of stairs. We understand that's a tough ask, but we wanted to be upfront. Delivery day arrived after about a month of waiting without a washer. One of the installers immediately started voicing complaints about the stairs, which continued throughout the visit. He wasn't as difficult as a previous installer who claimed the machine wouldn't fit--despite a Best Buy rep having come to measure in advance and confirm that it would. A few hours later, the washer was in and running a test cycle. We even gave the installer a cash tip and some refreshments to show appreciation. Unfortunately, once it hit the spin cycle, it shook violently--clearly not level, which should have been addressed during installation. We went to return an unused part (which we were required to purchase) at the store and asked the Geek Squad representative if someone could come out and level it. He told us we'd need to call a number, as he couldn't help us in person without charging. He was polite and doing his job, but it was frustrating to be told to go home and make a phone call for help that could have been arranged then and there--especially since we'd paid for installation and an extended service plan. This entire experience felt like a series of dropped balls. From incorrect parts to long delays, extra fees, and avoidable installation issues, the process was exhausting. I would not recommend purchasing a major appliance from Best Buy if you're expecting reliable after-sales support. The in-store team is generally friendly, but they're limited in what they can do, and the larger system seems to prioritize process over people. As for Geek Squad, I understand the job can be tough, but consistent negativity from technicians doesn't inspire confidence. In short, for anything more than a basic, inexpensive item, you may want to look elsewhere.

In January 2024, we purchased a GE front-load washer and dryer (models GFW850SPNRS and GFD85ESPNRS)…read morefrom the Best Buy on International Drive in Danbury. We had high hopes that this would be a solid, long-term investment. The units were installed by Best Buy on January 17. Unfortunately, that's where the problems began. Just two months into using the washer, we noticed something off during the spin cycle. It was extremely loud--far beyond what we expected for a modern, high-efficiency machine. We contacted the Geek Squad service team to check it out. Over the next year, we had multiple service visits. They replaced the inverter, then the main board. Despite all of these repairs, the washer eventually failed entirely after just 13 months of use. Because the original model had been discontinued by that point, we were forced to accept a different, newer model as a replacement. But this wasn't a straightforward swap. We had to pay the difference in price between the old and new model and were also required to purchase a brand new Geek Squad protection plan, even though we already had one in place for the original washer. On top of that, we were told we had to purchase new water hoses for the installation--regardless of whether they were needed. I was told I could return them to the store if unused, which I did, but it just added to the confusion and hassle. Meanwhile, the dryer also started giving us trouble. The display panel stopped functioning properly and had to be replaced. On top of that, we've been getting a persistent error code 29. I called Best Buy service several times, and each time, someone came out only to tell us everything was "normal." It absolutely isn't. I requested a replacement, but they refused, leaving us stuck with a product that still doesn't work as it should. The replacement washer was installed on April 4, 2025. As instructed, I ran an empty cycle first. Then I did my first actual load--and immediately, the washer started banging and rocking during the final spin cycle. Turns out, the Best Buy installer hadn't even bothered to level the machine properly. This is such a basic part of installation--it's frustrating that it was overlooked, especially given everything we've been through already. I went back to the Danbury store to explain the situation, hoping for some level of understanding or support. Instead, I was told that if the store sets up the service call, we would be charged--but if I call Best Buy's national number, it would be free. This seems like a ridiculous policy. How is a customer supposed to know which route to take? It feels like a trap to make people pay for service they shouldn't be charged for. At every stage--purchase, installation, service, follow-up--there have been unnecessary roadblocks, miscommunication, and unexpected costs. What should have been a smooth appliance purchase turned into over a year of stress, lost time, and ongoing frustration. I'm sharing this in detail because I hope others can make an informed decision. This experience has completely eroded my trust in this store's ability to support customers after the sale. We will not be shopping at Best Buy Danbury again.

No matter what Samsung tells you or what Best Buy tells you, they are not an authorized Samsung…read morerepair center. Despite both Samsung and Best Buy claiming they are not, Best Buy even has it on their website that they are. The people in The Geek Squad Department can not access Samsung's system in order to do repairs, preventing them from being able to work on Samsung products. Wasted my time driving over an hour away for a supposed repair center that both Samsung and Best Buy's call centers claim could resolve my issue, and that was not true in the least bit.

super duper helpful in so many ways!!! Brianne, a superstar,…read morehelped my kooky Mom get her save on! So important, especially cause I am typing the FIRST review for BEST BUY DANBURY on my brand new Mac!!!!!! Nicander and Will get kudos and a couple of them stars too. Gosh, so much better than the ghetto Best Buy in Emeryville. Sorry, and it's true!

So helpful and nice. Not busy but it was a week day. Fast and easy. Complimentary water!read more

I have been unhappy with T-Mobile recently during the merger with Sprint. Any time I have visited…read morethis store they have been more than helpful. If it's an issue with my phone or something T-Mobile corporate can't correct, this store does. I have been helped by Matt many times. My most recent issue was fixed by Max. He wrote down instructions for me step by step. He wanted to make sure I didn't lose anything when my old phone was transferred to the new phone. This store cares about the customers. If you visit T-Mobile in the Danbury area, go to this store.

The owner replaced the motherboard on my laptop, and now it works as good as new. I'm incredibly…read moregrateful for his expertise and amazing service.

They are wonderful. Whatever we bring, he sees right away what is wrong and just how to straighten…read moreit out. I am totally not tech and he explains clearly and doesn't make me feel like a dinosaur. He has twice come out to the parking lot to pair my car with the phone.! He is a gift in this complicated world of phones. December 12, 2025, KateA.

Yawn ... another Home Depot. We haven;t been to this one before, and we came away thinking we…read moreneedn't bother again. The store seems reasonably well stocked, as per most Home Depots, but we were looking for appliances (specifically a refrigerator) and meandered back to that section of the store. Lots of fridges, of course, but not a whole lot of variety among them, so we needed some help. Good luck with that. We know there are staff shortages everywhere, but we looked .. and looked ... and couldn't find anyone nearby. Or even far away. One staffer we approached in another department appeared to drift away from us quickly. Dunno. Didn't think we looked scary. But apparently we didn't look much like customers either. So we don't plan on returning. We made a photo, but not much purpose in showing the front of the building. It looks like a Home Depot.

I was trying to buy a toilet seat, something I know little about. There was no one from Home Depot…read morein or near Plumbing, or anyone else who could help me, despite two calls on the public address system for assistance. Very frustrating but I have to say, a manager named Lorraine came and helped me out, apologized for the Plumbing shift not being covered and was really terrific and very helpful and friendly. And the next morning, I installed the new toilet seat...everything worked perfectly. Home Depot needs more staffing but Lorraine and several other people I dealt with were excellent. PL

Highly reccomend Action Computer in New Milford! So refreshing to know that the customer comes…read morefirst and they treat you like you are valued. Excellent service, knowledge, real ethics, honesty and so fair cost wise. This was a great experience and my computer works like new!

I had an old Dell with Windows XP which I screwed up by deleting some operating files. I couldn't…read morefigure out how to get all the photographs off of it safely, so I brought it to Action Computer Services. The people there were great and took care of me. I got all of my pictures back, nicely on a thumb drive, and they re-flashed XP on the system after formatting the hard drive. Prices were very reasonable and now my nephew has a computer to play Empire Earth on. I would highly recommend them!

When fiber optic came to our area we knew we wanted to switch and see if it was better. We were…read moredefinitely underwhelmed with the time it took for installation. We signed up in October (2022) and did not officially have internet until the end of February (2023). Being that the service was new to the area and they were heavily promoting, I would have expected better staffing to turnaround these installs quicker. Luckily we had internet already as a backup so we were not out of service that entire time. During that period where we were trying to get the service installed we had several techs show up only to advise the fiber optic wires still needed to be run. After the first time we continued to tell customer service that the wires needed to be run prior to sending a service tech, but we continued to run into the same issue each time. Finally once the lines were run, we had some issues with getting a service tech out again. We were rescheduled and then on our reschedule date told that they never actually submitted the reschedule and it got further pushed out, adding an additional 2 weeks. Where my stars do come into play is the internet itself. We have had luck with it being fast and reliable. My prior internet would cut out for a few seconds throughout the day, leaving me with issues for meetings when I work from home, but so far we have not had any issues with that. We also received a nice modem for use. We are just hoping our prices don't increase drastically after the initial offer period. Also hoping that time-to-time maintenance is not as much of a struggle as installation was. Service techs were friendly through our experiences with them.

Every few months their Chinese-manufactured modem/router craps out. And that's when the fun & games…read morestart. Call #1: This round, I was given fictional case & order numbers for a new modem/router and told that UPS will send me an email notifying me of tracking number before delivery. Call #2: No email arrived. No delivery. This round, I was told it was 'lost' and they supposedly sent the new modem/route to my office where all deliveries are logged. Of course, the same bs story about UPS sending me an email with tracking number blah blah blah Call #3: No email or product arrived. This time, they scheduled an appointment with their lack of technical expertise technicians AGAINST my wishes and when I blew a fuse, had a "Supervisor" named Rod or Ron or whatnot call me back. HE did. Again, I was given an 'order' number and told that UPS would send me an email with the tracking number. It's going on 3 weeks with spotty internet & bs from their so-called 'Supervisors' Call #4: HEAD OFFICE. To be continued...