I put a positive review on here almost three years ago when my system was new and I am just as…read moresatisfied with it as I was then. There has never been a fault in my camera setup in these three years. The reason I write again is that we replaced our laptop computers this year, and needed service to help set the software up. The company runs lean, and they do not have a normal "help desk" when you call, so you don't always get an answer or help immediately, but I still give them five stars because they care about your experience with this and they make up for it once you get their highly competent technician on your case. Joe set up the software on two computers in only a couple of minutes and it feels like these cameras are sturdy and will continue running through at least a few generations of computers. If I ever want more coverage or upgrades, I would stay with this service.

The work was quick, well done, and competitively priced. Their biggest strength is their customer…read moreservice. George and Joe were always available, knowledgeable, and accommodating. While vendors would take at least a day to respond, George would either answer my call the first time, or return my call in minutes. They got my home network set up in 2 days. The work was finished before other vendors got around to sending me a quote. Money well spent and highly recommend!

8:52am, SMSS called to inform me my backup battery was going out. At the end of call, we made…read morearrangements for SMSS to stop by at 5pm to replace the battery even though it's after working hours. 5:20pm, Received a call from SMSS that they're on their way to our house. 5:28pm, Mr. Phil (the Owner) showed up to our house and replaced the battery. He also updated our key pad program and showed other features the security app too. If this is not top notch customer service then I don't know what is.

I have been a customer of San Marino Security for the past 7 years. They designed a system based on…read moreour specific needs and completed the installation professionally and on-time. I was very specific about certain aspects of the installation and they graciously accommodated all of my requests. This week a great technician named Vic came out to our home to replace all of my batteries and update the firmware on my system. He was very friendly, efficient, and informative. He explained everything to me and made the process incredibly fast and easy. I could not ask for a better experience. I appreciate how responsive San Marino Security has always been to my needs. They always respond very quickly and their customer service really stands out from most other companies. I can't say enough good things about them. I have referred many friends and family to them and everyone has the same experience. I highly recommend San Marino Security.

We had a glitch in our security system and Ruben came back to check everything. Even though it…read moreended up having nothing to do with the equipment they set up for us, they still came to our house and fixed it...for free and with a smile! Customer service like this is rare these days. There are still rare businesses that actually care about repeat customers. We will continue to recommend them to friends and family. Thank you Ruben!

All of my cameras would stop working in the evenings. Three…read moreFactor Security was able to provide me a quote and quickly schedule me. Ended up diagnosing and changing a bad power supply that could no longer keep up with the added surge from night vision. Went through and made sure everything else is as it should be after changing power supply. Protessional. Pricing is competitive. Recommend.

UPDATE: Have called…read moreDavid twice more for family members & their installations. Service impeccable every time and they've been happy. Both services have been TVs mounted on the wall & his work is worth it. It's clean, thorough, and expertly done.

We've been using David for years and truly cannot recommend him enough. Reliable, knowledgeable,…read moreprofessional, and always thoughtful in his approach. He consistently delivers excellent work and service. Beyond the technical expertise, he's simply wonderful to work with--calm, trustworthy, patient, and dependable. It's rare to find someone this skilled who also genuinely cares about his clients and the quality of the experience. We're grateful to have found him years ago and continue to recommend him to friends and family without hesitation.

ADT Medical Alert System "On the Go" was bought online, not through any dealer…read more The Service is responsive and their personnel is a joy to speak with. As former PBX operator, agents have excellent "how to speak with customers training". Monthly fee and initiation fee is expensive, but I find they repond within 20 seconds? The two piece system: You speak through a daily charged unit, and wear a bracelet or pendant. No phone required for the most expensive wireless unit. Take both with you when running errands. Pros: Immediate response when button or fall detection is triggered day or night. And I'm clumsy so they check in with me every few days. Cons: My pendants low battery has been replaced 3 times over the past year at a cost of $20 delivery fee each time to get my replacement. Website quotes 18 months, yet I've had to send the pendant back to them and get a replacement at least twice over my first year. Pendant has a 3V, not buttoncell type battery.

ADT doesn't care if you are not a customer. Have an alarm system that someone who lived in my…read moreapartment put in, called them would not help!!!!!! Wish I could give them 0 stars!!!

I requested a quote for intercom repair of a four plex and I got immediate response from Emily at…read moreCyber Shield Security. Emily was courteous and knowledgeable and she immediately scheduled a technician to come check out the issue. When the technician arrived, he was very polite and listened patiently to understand the problem. Amir immediately got to work to assess the situation and was able to make some adjustments to the wiring of the old intercom system making it it work! Amir also showed me the cause of the problem and he proceeded to draft a plan to solve the issue. Both Emily and Amir were a joy to work with and I highly recommend this business.

Amin is great - responsive and explains what's needed and isn't trying to push what's not…read morenecessary. Prices are reasonable and installation is quick. Will continue to use.

Harout is awesome. I had a failed access point on my wifi and this required my UniFi system to be…read morereset as my previous IT guy had set it up under his control. Harout quickly diagnosed the situation and replaced the access point as well as installed a new system under my control. He tested my other access points (which are old), which we had discussed replacing but after doing factory resets didn't need replacing. He honored is initial consult quote and came out at the end of the day ON THE DAY I SUBMITTED THE REQUEST. Excellent service - he is now our home IT guy.

Secure Sight did a great job for me -- I had them run 27 ethernet runs into a network closet, and…read moremounted 3 access points, 5 cameras, a couple chimes, and many wall jacks with cat6a. All in a tight 1.5 week time window. I had just purchased a new-to-me, but old, house, and I wanted to get ethernet in every room, with cameras on all the angles I care about, and a couple extras for potential future projects. I have my own network gear, but I didn't want to do the runs myself. Harout, Sevak, and Victor were great. They answered my inquiry quickly, came out to inspect (with 2 people), gave me an immediate quote, and walked through their estimation about how'd they'd do it. I got multiple other quotes for the same job. Secure Sight was not the cheapest, but it had the greatest value, and the job was amazing. Harout replied to every inquiry very quickly. They took 4 days for my run, and it was not an easy job -- my house is on a hill and it is difficult to do the runs I requested. I was amazed at the minimal amount of holes they needed to do to actually fish everything up, and they did it better than I could have imagined -- making the holes on the outside in invisible places, covered by color-matched covers. They even talked me through potential other places to mount things to prevent extra holes in my drywall. They went above and beyond and told me that they noticed I may not have a suitable coax cable wired to my house for cable internet, and helped me talk through the tech that arrived to do the coax run in a way that would minimize anything visible on the house, and even helped the tech run the coax in. Amazing job, would recommend for anything you need here -- I was familiar with the gear I wanted exactly, and they respected it and hooked everything up. They are also knowledgeable about the gear if you aren't and would be familiar enough to walk you through it. If anything is amiss, Harout personally takes it upon himself to make sure it's perfect, even after the job is done.

Shawn and Omar again helped me with my security camera system! We got a new Internet service which…read morerequired all our cameras be connected to the new WiFi system. Shawn came to our home right away and got the job done! He even cleaned our cameras and the system and monitor that had accumulated layers of dust! I appreciate how Shawn and Omar always make things easy and get the job done efficiently! Thanks again!

Shawn is incredible and so responsive. He has installed and maintained all of our cameras for years…read moreand we're so thankful for him and his team. He always keeps our cameras updated and it's a huge relief to know we can always have eyes on our property.