They could improve their customer service!!! Those people SUCK !!! Worst ever!!! I wish they…read morehad negative stars!!! so I have two oil tanks. They're very far apart from each other and they put some kind of device on one of them and it was the wrong one because I refuse to use Amerigas so this tank is not theirs. They never asked us to enter our property and then they charge us $200 to come out and take it off! And that was after I clarified with them that they would not charge me for that and now they're giving me a fit they made the mistake but I'm paying so don't use Amerigas. No matter what I don't know anyone that's had a good experience with them.!

The problem isn't so much this branch…read more The bad: It's AmeriGas as a whole... they have overseas call centers, after Covid they have shut down all local branches and they have become inaccessible to the public. The overseas call center employees don't know their company's own policy's, are unable to help with simple requests like 'could you email me that policy'. The horrible: This company has become too corporate. They simply only care about cash, a few years ago the property we purchased came with a propane tank owned by AmeriGas. The first few times It seemed okay to buy gas from this company, not to expensive, not crazy wait times exc exc, however. Over the years their prices per gallon quickly ballooned and it became most cost effective to run our heat pump. This year we decided to get some gas and called AmeriGas, of-course you get the overseas call center who you can hardly understand, but that's a different story. I asked for the price per gallon as I always do and they wanted a whopping 4.60 per gallon ! So I called around and did some research it turns out at the fair market value of propane I was around 2.60 give or take. I was outraged that this company has been ripping us off! I called to cancel and also to ask why we are paying double and their said it was 'based on usage' I said that's the thing, we don't use much we try and be efficient with our propane, and they said 'exactly' 'the more you use the cheaper it will be' that's not lanky irrational but it should be illegal. Nobody else in the propane industry does that, you pay fair market value, that's it. Just because your company is suffering financially they make you pay for their poor financial decisions... I asked to cancel after that and they threatened their fees which are how they keep you in 299.99 to pick up their old tank we have been paying rent to have which by the way they are supposed to service and they haven't serviced in 6 years, plus another 149.99 for 'processing fee' basically a bogus fee they implement to try and keep people in. Just insane... I'm not sure how this company isn't shut down yet... their business practices are abusive. I canceled anyway. Good bye

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

when we first bought our home suburban propane was great. for the past 16 years it has been…read moreterrible. will not allow will call service. charge more than anyone else. absolutely no sense of customer service. I finally after pleading with my wife got her to agree to look for another company. I sure hope others get tired of their sh** as well because there is no way this company should still be in operation. fill your tank and then cap it. billed for new gas and then charged me for capping it off. I'm not paying it

Suburban propane hands down got me as a customer! Erica is a PLEASURE to work with! Very very…read morewilling to help in my time of need! When the affordable propane company I was dealing with stiffed me Erica and the Suburban Propane crew saved me and my family! Thank you! This place is a HIGHLY RECOMMEND COMPANY!

Great people great service they do price match for heating oil. This is my go to company for…read moreheating oil. They work late and will deliver oil the day they quote you for. Friendly service, top notch company and people.

I have been using Countryside for 4 and half years and never had any issues until recently. I have…read morebeen on a budget plan since I started using them, making payments on line. 2 separate times in the last 4 months, they have charged my credit card prior to my due date of my budget plan without my authorization. First time it declined. Second time it went through but caused my account to overdraft after I called and was told they would reverse the charge. Just be for warned if you live on a strict budget do not leave any payment information with them if you dont want your card ran without your permission.

The absolute worst. And we are a "contract customer". Save yourself the headaches and find a…read moredifferent supplier. Liars and thieves. Called four times over three weeks, and every time they told us we were are on the list to be delivered. That is exactly what we were told all four times... the last call the office staff even gave a delivery date... called back after "missed" delivery date and were told we weren't even on the schedule. The call number staff is clueless and has no clue what they are doing. They want you to sign a contract to be a "valued customer" for a year yet they don't hold up there end of the deal to automatically refill you like they are supposed too. Still no delivery in sight, and we are under 15% on the tank with single digit temps ahead. Let's not forget the famous last words of the call center.... "we will deliver, baring any unforseen circumstances." Hope this helps your decision.

18 years as a customer. Bills always paid on time. Now they want to charge me $99.99 every year for…read moreunder usage. Great way to lose a customer. They also will charge me $94.00 to come remove their tank.