Jim called us back within 1 1/2 hours, he came the same day to address our plumbing issue. He was…read moreprofessional, very communicative, sent photos, fixed the issue immediately and let us know about other issues for the future. He came when others gave us dates for the next week or didn't respond. We would use him again. He also was reasonable and his payment options was easy. Highly recommend.

We were in an absolute dire straits with our issue and I called and was immediately accommodated…read more The price was fair and the job was well done. I would recommend his service to everyone who asked.

Everything was good. Person who scheduled service was pleasant and service was scheduled for same…read moreday I called. Service person was knowledgeable and pleasant - and made sure problems were repaired. Would definitely recommend and use again!

I recently bought an Amana PTAC unit to replace a 16 year old…read moreunit and found out after the purchase and installation that apparently the manufacture's warranty had expired even before I had it installed. I was never told by R&J Ertel that it was being sold without a warranty. Now they won't service it under the warranty and I have been unable to even talk to them. Every call goes unanswered. Beware! Make sure there is a warranty on any product you buy. Don't assume it comes with a factory warranty. I have dealt with R&J Ertel for over 20 years, but never again.

Called on a Saturday for a clogged sewer line. Estimate given of approximately 2k and they "can't"…read moretake credit on the weekend. Cash or check only, in 2025. Call literally anyone else.

We have used these guys twice! Both times they came to our…read morehouse the same day! When we got help with our gas line the guy was in and out. When we needed plumbing help, our guy fixed it and then showed me what to do if it happened again to save us money. Both times prices were reasonable

So to replace a sump pump is over $700 with this "business" They bring one of their cheap products…read moreto install, no estimate given on the cost but you have to pay the day they do the work...I should have learned from the last time they were at my home, when all the technician did was play on his cell phone, left his phone charger too. Anyway, there was no paperwork left on the pump, or no other information as to the warranty on their work.

Had a clog, called on. Wednesday morning, they sent someone out Friday morning. 3 days later,…read moreclogged again. Called Tuesday morning and couldn't get anyone there u til Friday morning unless I paid for after hours service. Plumber came Friday morning with a camera and said we had a broken septic pipe in the basement under the kitchen floor. Had to pay for the camera service and to unclog the pipe a second time. Left and said someone from the office would call to send someone out to give us an estimate for repair. It has been a week and a half and never heard a thing from them. Meanwhile, we had no use of laundry machine, showers or toilets in our house with a handicapped person who also has a nurse come in every week for wound care and no use of facilities

Responded quickly when we called about a problem. Was knowledgeable and fixed the problem at a…read morereasonable price

From the owner: We are your local Plumbing and Heating contractor who ensures customer satisfaction is our number 1…read morepriority. We do all repairs, installations and services for heating, furnaces, boilers etc. Also all plumbing installation, service and repairs as well. PA # 150328

Technically they deserve no stars at all!!…read more They are rip off artists! They sent two guys to look at my Mom's garbage disposal. They get $80 an hour per guy. They were at the house less than an hour and charged her $150! The one guy called into the office to see what they were supposed to charge! They didn't even provide her an invoice. Shysters! I called and talked to Bill Kranz as to why the bill was $70 more than it should have been and he explained that it is 20 minutes each way to her house! So they charge travel time and do not disclose it!!! RIDICULOUS!! NEVER EVER USE THEM!

I have had Kranz come and do a couple small plumbing projects/repairs at my house. Better than a…read morecouple local competitors. Charging for travel is standard, so anyone upset with that is ignorant. The last time, the owner's son came to my house to fix a faucet that I had gotten the replacement part under warranty from Delta. Since he was only there for 15-20 minutes, I never got a bill. I called to ask why and the owner said don't worry about it since it would be so small. I would definitely recommend.

Fast and efficient. Arrived with-in a half hour, fixed the issue in less than 30 mins.read more

The place is a joke 24 hour emergency plumbing service. They never even returned my call...read more