I don't know what happened, at first these guys saved the day, took the small work when no on their…read morebusiness wanted to take it, only charged $20, I gave them $100 as a thank you. Everything was good. I took my time to write them good reviews on yelp and google as a way of saying thank you and helping a business.
2nd time around, husband of the lady grabs the phone, doesn't let me speak, completely loses his temper when all I was doing is politely asking the lady whether they can fix the print or not in a timely manner before sun goes down. I told her many times that IF they couldn't, it was okay. If they are booked it's not their fault, I understand I DID NOT push them, I just called to follow up because I have a deadline I need to meet. I even said if they can't do it then just to tell me "NO", but I need to know because I have a deadline, but instead the guy loses it, yells at me in a threatening tone and tells me to "Come and pick my shit up" refusing service, not to mention, yesterday they told me they would squeeze me in yesterday night...
Extremely unprofessional.
Next time if you can't do the work, just nicely say "I'm sorry we would love to help you but we are completely booked" that's all you guys had to do. I will have no choice but to do the video without the outfit, and that's okay, I just wish you told me no from the beginning instead of screaming at me on the phone.
AFTER POSTING THIS REVIEW, I RECEIVED A THREATENING VOICEMAIL FROM OWNER (I am documenting everything, I'm taking his threat VERY seriously, this is NOT okay, no customer ever deserves to go through this:
(See Copy/Paste of the Voicemail that he left me Below)
So, Gary, you have about one minute to remove that review, that bullshit review. You've been blowing our phone up for 2 days, right? unscheduled unscheduled. You wanted to get one star. I will have you in court. I will have you wrapped up in so much litigation, you won't even understand it. Okay? Do you understand what you're playing with? This is my business. This is my livelihood. I didn't know Uber driver anymore, buddy. Okay? I'm going to be calling Uber. And you know what else, buddy? You think you're viral? You have no idea who we are. We're hella viral. You wanna drive around on Oahu and enjoy your drives? Keep it up, buddy. Keep it up, right? I will let everybody know how you're entitled, right? How you show up and expect something that same day, right? Like you're the most important person in the room. Gary. You even put them at all. You're an Uber driver, buddy. Just be realistic. You have less than one minute to take it down or I'm calling my attorney. I'm clearly dead on that.