I've been working here since Nov. 2025 & the store is absolutely horrible & the managers treat…read morestaff like shit. I have Autism & Anxiety & was hired to work in the gaming/mobile department, everything was fine until I mentioned that socializing for a long time overwhelms me to the point where I vomit from the stress (ever since March 2025). I asked for accommodations in February & it took them 3 months to move me to front registers, where it's less stressful for me. Once I got my "accommodations", my hours were cut drastically. I went from almost 30-40hrs in February & March-- down to 11hrs every 2-3 weeks in April & May. The managers (Mo & Natalie) basically blame me for asking to move. I'm incredibly depressed, stressed & burnt out. The managers make it out as if it's my fault or that it's a personality thing, as to why I struggle with socializing with customers for extended periods . My bills & rent have been/are late because of this & all 3 managers ignore my texts/pleas for more shifts. Even though the managers refuse to schedule more people to work (to quote one manager, Staci "If we schedule more people, those extra staff will be standing around with nothing to do!") Turns out-- "competitive pay" means employees have to fight & struggle for the bare minimum ($15/hr doesn't mean shit when staff barely have money to pay rent). Unless staff have "high performance" aka shoving BB Memberships/Credit cards down customers' throats, the managers WILL NOT GIVE YOU HOURS, EVEN WHEN SHORT STAFFED (Due to "allocated hours") The managers don't like that I'm not overly aggressive with pushing memberships, they also accuse me of "weaponizing" my Autism because I limit how much I socialize with them (I say hi, help them if they need it & remind them I can check inventory if customers need anything) The managers also don't train me in my departments thoroughly or consistently, but get upset when I'm doing something wrong. They don't wanna take the time to train me hands on. When Staci asked me to be trained on other departments for extra shifts, I agreed. She then backpedaled, quote "I can't offer hands on training right now" A couple weeks later, Mo offered me training in the warehouse, I agreed & 30min later-- Mo backpedaled. She said she only offered that because she was frustrated with me. I hate working here-- HR is dogshit, many of the broken/missing displays still aren't fixed & even if you sell a lot of warranties-- unless you attached a credit card or membership, managers will ignore you, not acknowledge your efforts & trick you into thinking they care. The minute you can't perform-- expect the cold shoulder The only highlight of my day are the customers; they're all wonderful & some have even comforted me when I've visibly cried at the front register. All of you who shop here have been the sunshine on the stormy day that is my crippling depression. There are no positive incentives for working here, it's just "I have to push this crap or I can't pay my bills", we don't get extra commission for each credit card/membership customers get-- just the "privilege" of getting more work & more shifts. Best Buy only values you if you make them money, doesn't matter if you're like me & just wanna help people & be courteous. Also, the store has rats/mice. Multiple snack packages have been eaten into & there's animal turds in the shelves by the snack boxes. The managers have known about this for a while possibly, according to my coworkers (who have also mentioned & addressed this to management). But nothing gets done about this-- customers, CHECK YOUR SNACKS & WASH YOUR HANDS!! I'd hate for any of you guys to get sick or worse. Take your money somewhere else, Best Buy's benefits aren't that great compared to other stores. Aside from getting discounts on open box items (which you could get cheaper somewhere else new & with genuinely good perks). It's only a matter of time before Best Buy truly becomes the BlockBuster of the 2020s (they already have the same initials, colors, logo shape & short-sighted mindset)

I scheduled a paid iPhone 14 battery replacement through Apple for this authorized service…read morelocation. My battery health is 82%, and battery life is now impacting daily work use. I do not have AppleCare, which I understood was not required for a paid replacement. I arrived on time and was seen promptly, but after running diagnostics, I was told: Battery health must be below 80% The phone must be under 30% charge The cost would be $79.99 They would not replace the battery because I do not have AppleCare and "Apple would not allow them to" When I pointed out that Apple sent me here, the response was, "Yes, they do that. Sorry." This appointment should never have been scheduled if the service could not be performed. The lack of transparency wasted time and travel and reflects poor coordination with Apple. Recommendation: skip this location and go directly to an Apple Store to avoid the frustration.