All will be revealed... Don't waste your time or get your hopes up. Go somewhere where the people…read morewho schedule appotments actually know what surgeries are performed there. My dog is more professional ( and hes wild). Trust me. Run if you still can.

On today, April 28, 2026, I took my mother to the Neurology Group to obtain a copy of her medical…read morerecords and specifically an MRA and MRI conducted at the behest of a doctor with the Neurology Group. Office personnel, Brittany, refused to provide this information, indicating that the information would be shared with my mother in June 2026. This is a violation of HIPAA, the conduct required for doctors pursuant to the CA Medical Board and her rights as a patient. Despite explaining to Brittany that this information was needed so that it could be shared with my mother's other treating doctors, Brittany refused. The medical doctors with this group (Faisal, Zhang, others) seem to be billing the insurance company without providing patients with necessary test results so that patients can advocate for themselves and their medical needs. Waiting until June to receive test results done in April could be too late and could result in an unnecessary delay in medical treatment. I am going to have to file a complaint with the CA medical board against the medical group and I'd advise any person considering using this group's doctors for medical care to think twice because they are effectively delaying my mother learning about an acute diagnosis (acute frequent strokes) which could result in a negative outcome. I will be finding another neurologist for my mother ASAP. STAY FAR AWAY FROM Dr. Bhupat Desai (agent for service of process), Dr. Qazi Faisal (president of the Neurology Group), and the Neurology Group's doctors.

Dr. Shah is such a caring, friendly, knowledgeable physician. My mom and I have been seeing her for…read moreyears and I highly recommend her. She has been administering Botox shots on my mother and it works wonders in preventing her headaches. See Dr. Shah for your neurological needs!

This is the first medical office that my wife and I went to where the staff was very professional…read moreand nice . Many offices now and days the staff will be having conversations amongst themselves laughing really hard cursing and talking about the weekend or where they are going which is unreal especially when you are sitting there in pain while they are doin so very unprofessional . Don't get me wrong it nice to have conversation but be sensitive to where people are at . This office staff is the best thank you I forgot the medical staff such as the DR, PA and the assistant are amazing i had a bad experience from another place which put me in the hospital for 3 days . Dr Michael is amazing

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To begin, I would like to clarify that this rating does not apply to everyone in the office…read more However, it does specifically pertain to Dr. Zhang and her receptionist(s). On August 20th, we attended our scheduled appointment. During this visit, we emphasized to both the neurologist and her receptionists the critical importance of having certain medical documents signed and promptly sent to the DMV, as the matter was extremely time-sensitive. As of today, September 26, 2024, at 1:30 PM, the issue has finally been resolved. However, it took a total of one month and six days for the office to complete the medical clearance for my wife and submit the required documents to the DMV. Throughout this process, we were told on four separate occasions that the documents had been faxed to two different numbers, and twice that they were sent via email. Unfortunately, none of these attempts were successful. Ultimately, it took a formal complaint to upper management and an email sent from my own account to finally get the documents delivered. Additionally, my wife had to physically visit the office in person to request the documents herself before returning home, where I had to step in and send them via email. Q

Not very good bed side manner. Told my daughter it was all in her head. Which was not true. Got…read moreanother doctor. Hear he retired but don't know. He should and not tell kids such things.

Called to request records for my child and the extremely rude and hostile receptionist insisted I…read morehad to come (from out of state) in person with my child to request her records. When I asked for clarification, she refused to identify herself and hung up on me. I can see I'm not the first to have this experience, my only hope is I'm the last. Good luck to all of you and hope you all find another doctor as their staff can only be a reflection of their practice.

Mother is 90 years old and has taken a turn for the worse with dementia. Her general practitioner…read morewants her to see her neurologist (Dr. Ali). Dr. Ali has no availability until the end of August. It was suggested to me (by the appointment center) to try calling on Mondays and Wednesday to see if there is a cancellation (Dr. Ali only is only available on Tuesday and Thursday). I spoke with a person who makes the appointments today and she stated that there is a cancellation but only for a new patient not an exiting patient. UNBELEIABLE!!!

Terrible billing department. Poor customer service…read more They charged my debit card three times - it should have only been one transaction. And THEN they sent me another bill in the mail... for the same transaction that I just paid! (And was charged 3 times) I spoke with the billing department on the phone, who promised to resolve the issue. I even sent her screenshots of where my account was charged 3 times. About two months later, I have received ANOTHER bill from them - for the same damn thing! Phone calls and texts go unanswered. Avoid this place like the GD plague!

Made an appointment two months in advance ( soonest available) show up and they did not create an…read moreappointment for me and proceeded to inform me I can set up a new appointment for 3 months from now. What a joke. Go work somewhere more fitting for your kick back attitude. Wasted months of my own time trying to get into the doctors to deal with physical daily pain just to be disregarded. Zero zero zero trust in the staff. I'd comment on the doctor if I would have been allowed to be seen. Avoid like the plague.