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    Inland Paper

    5.0 (1 review)
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    Pilot Freight Services

    Pilot Freight Services

    1.3
    (339 reviews)

    I am writing this review to reflect MY one experience with Pilot Freight delivery…read more We had ordered a bed from US-Mattress and were eagerly awating our new bed to be delivered by Pilot. I scheduled a Friday delivery to which they gave me a 3-7 PM delivery window. I received a call on Friday shortly after 1 PM from the driver. He asked if they could come by early and deliver our new king mattress sets. We were delighted as we had already moved our old king bedset outside and had also finished vaccuming and dusting the entire master bedroom. He said he could be at our home in 15 minutes. I set my timer and they arrived in exactly 15 minutes as the timer sounded. Even though the "contactless" delivery choice I had made stated that they would only place on porch or in garage, the gentlemen willingly placed the large heavy boxes right outside my master room back door that exits onto the back yard deck. Upon unpacking we found that the box springs and mattresses were in perfect condition, We assembled the bed and last night I had the best sleep I have had in a long time. Kudos for this Pilot Delivery team. They were awesome!

    What's the point of a customer service phone number if no one answers? Also threshold delivery?…read moreThey left my dresser in the driveway on a pallet. Signature required? Didn't even knock on my door or call, probably to avoid actually bringing in my dresser through the threshold. Trash company. If you see them as a delivery option when buying anything, opt for another service or pickup...such crap.

    Inland Paper - packingservices - Updated July 2026

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