My mother was sent to Heritage Park to continue her recovery after spending two weeks in the ICU…read more Even before her arrival, we were contacted by Carmen Rivera, the Admissions Director, who greeted us with a warm welcome and immediately made us feel supported during a very difficult time. Carmen also took the time to alert us to a potential issue with my mom's medical insurance that could have impacted her continued stay and care at Heritage Park after the first week. Understanding how sensitive and life changing this situation was for our family, especially concerning my mom's overall well being, Carmen approached everything with genuine care and professionalism. She helped us clearly understand the potential impact and guided us through possible solutions. Her knowledge, experience, and willingness to advocate for what was best for my mom truly became the calm in the storm we needed. Thanks to her guidance and expertise, we were able to resolve the issue within 24 hours. Carmen has been an absolute pleasure to work with, and we truly appreciate the care, attention, and support she provided in making our transition into Heritage Park seamless. My mom has been at Heritage Park Skilled Nursing for a little over a week, and the professionalism, kindness, and compassion shown by the entire administrative and healthcare staff have made her experience extremely comforting. The level of care, attention to detail, and commitment to providing the best service have been very reassuring. We feel extremely confident that my mom is in the best hands here. The entire Heritage Park staff has been amazing and a pleasure to work with. Working with Anna Alcaraz, Director of Social Services, has been both a pleasure and very insightful. She has played a key role in helping our family obtain resources for legal authorization such as Power of Attorney, as well as guidance for current and future healthcare support and housing or placement services tailored to my mom's needs. My mom has also shared how much she enjoys her physical and occupational therapy sessions and how friendly and supportive the staff has been. The nursing staff has been very attentive to my mom's needs, always taking the time to listen, explain treatments, and address any concerns. Overall, our experience at Heritage Park has been exceptional.

My sister was here for 5 months. Everyone from the greeter…read moreto admissions, physical therapy and then the angels who take care of the patients are all wonderful loving and very kind.

This is an old review, but I had to stay here back in June 2020 and the staff was amazing. They…read morereally became your family. I'd highly recommend this facility if you have an opportunity to go there or send a loved one too. The nurses that I will always remember were Blandina Reina and cherry. Thank you for looking after me in one of my darkest hours.

I can't say enough good things about Upland Rehabilitation and Care Center. From the moment my…read morebrother arrived, the staff had treated him with genuine care, patience, and respect. The Drs, Nurses, RTs, and entire staff have gone about and beyond to make sure he is comfortable and motivated every step of the way for his recovery journey. The Therapy Team are outstanding, professional, and knowledgeable. They took the time to explain his recovery plan clearly, set realistic goals, and celebrated milestones along the way. The facility itself is clean, well maintained, and welcoming which gave us all a peace of mind. What really stands out is how the staff treated us like family. They listened to all our concerns, answered all our questions, and kept us informed. We're hoping with their continued support, my brother will continue to make tremendous progress in his recovery.

My wife spend about 10 days at this facility.They evaluated her condition on her second day with a…read moreplan to get her home asap,very helpful and caring. Thank you for your loving care for your patients. Thank You James Lowe

My mom spent about 2 months at CMCC. This facility is filled with caring cnas and lvns at nursing…read morestation 2. They have worked here for a long time and know what they are doing. The RN evaluator is also caring, friendly and very capable. If family is involved and communicates they are willing to work with you for the care of the patient. The housekeeping staff is friendly and kind and always want to help. My mom needed doctor appointments and transportation and this was all arranged by the hardworking social worker. She handles the care meetings and coordinates care as if she was a case manager. She handles the hair salon and even additional nursing attention as needed. She walks around and checks in on patients. At discharge she handled all the needed items for home care and worked hard to advocate for my mom. Admission staff was awesome. They were very welcoming and made sure she had coverage with her insurance. They are great to work with. The doctor that oversees the facility was not easy to communicate to in part due to her availability. She is a full time doctor seeing patients in her office during the day. She made an effort to call back after hours but my own schedule also got in the way. It would be best if the doc attended the care meetings upon admission so goals and care can be discussed clearly. It was difficult to pinpoint care plans. Staff would send message to doc that family want to discuss care and it was hard to receive info back quickly or at all. Maybe if the doc was present at limited but fixed hours on site it would help. PT/OT was good and made an honest and persistent effort to assist recovery. It helps if family is involved and asks questions regularly. My mom was independent prior to her medical issue so the goal was set to return her as close to that as possible. You have to make it known to them where she was before very clearly. Otherwise she may be released too early and becomes a fall risk. The food staff is very nice and concerned. They made an effort to give her Greek yogurt often for her digestion. The food is otherwise not very tasty or presentable and comes from the main facility. I'm sure the quality in Claremjnt Manor assisted living is better than in the rehab unit. My mom ate mostly in her room and so could not ask for extra items from the kitchen as those in the dining room. The dining room was filled with behabing persons that need assistance eating and this was hard to see for her to see while eating. She is a social person otherwise. I would definitely recommend this facility. They have helped her recover through 4 events in the past year and a half. No place is perfect but Claremont manor care center does a great job. They want to help and truly care. We are lucky to have them in Claremont.

If you are looking for a support group that can be like a family for the person in treatment, His…read moreHouse is a great place. My brother got accepted in the program and is now more than half way accomplished. Things are getting tough for him with the meetings because he is a shy person but the counselors there are very helpful and supportive. Marvin (case manager) took the time out of his busy schedule to sit with us and counsel not only my brother but me as well. He let us know that it is normal to feel like leaving the program and he let me know that my brother trusted me for letting me know he was having feelings of wanting to leave. My brother is now saying he doesn't want to give up, he doesn't want to quit and he wants to graduate. Marvin went as far as to showing us a graduation diploma to show us the end results. I am so grateful for every person in that program. Bear , Tory , Melanie, Wanda and also the clients. They are all very helpful , His House has a deep family vibe , that is really hard to find in any facility. They are also very thorough in making sure the establishment stays safe by having safety guidelines for visits. I was so impressed to see my brother studying the Big Book. I can go on about the great things His House is doing for the clients. As of now my brother still hasn't graduated His House program, but I know he is in great hands. The staff is very knowledgeable , very educated and very experienced.

Staff was incredibly unprofessional and I basically was on a behavioral contract for a mistake on…read morestaffs end. And the rest went downhill from there. I was targeted by Brittney, she would just spread personal information that fell under HIPPA to other clients and staff. I am extremely infuriated at the way they treated me when I was put on a second behavioral contact over a misunderstanding. They then literally watched me pack my stuff and kick me out to the street, and told me to find my own way home. I will be pursuing legal action for this mistreatment.

The driving lessons themselves are okay, but dealing with the driving instructors can be a real…read morepain In the ass. Just a heads-up for anyone considering to have driving lessons at Casa Colina. The price for each driving lesson is now $225. It used to be $150 per session, but it increased around June or July. Another issue is that they require you to practice driving outside of your scheduled lessons. I was threatened that she may cancel my appointments if I don't practice driving. Even if you explain that you have a busy schedule or other commitments, they don't seem to be very understanding or willing to work with you. If you all want to be idiots on taking driving lessons at Casa Colina, it's ya'll funeral!

Casa Colina is so beautifully thought out! This place does not feel like a hospital. The decoration…read moreand the cafeteria is so good. My grandpa was staying here for a while until he got released. He received physical therapy and unfortunately was in the ICU. The service, care, and staff were amazing. Although my grandpa isn't here anymore, I thank the staff for being attentive and so helpful to my family.

Money-hungry owner Dana or Diana whatever her name is, extremely rude. It's a terrible facility,…read morethe food is cheap and bad, and nothing is properly organized. They can't be bothered to take you to meetings and they are a money pit. Probably about the worst place to try and get sober!

I don't even know where to begin. I stayed here for 6 weeks and discharged on 3/28/21. Let me start…read moreoff with my analogy of this place....Hathaway is like a big ship and the manager, therapist, and counselors are busy all day rowing to keep the ship moving, while all the techs are busy patching the holes to keep it from sinking from all the holes that the owner Dina is causing. There is a very high turnover rate with counselors the longest one lasted 2 weeks and have gone without a counselor at times and therefore had no groups. We were bored most of the time and we ran out of essential food items for three days such as milk, eggs, butter, and bread. Then the food was locked up and rationed out like we were prisoners. Most of the parents had to bring in food. Not to mention the food that was purchased was low quality and many of us had to purchase our own food but were not able to get out often enough to keep stock. Staff were so busy driving the ship and being overworked that they could not keep up with the schedule or meet our needs. The staff nurse made several mistakes with the medications and sometimes worked up to 24 hours straight. Even in the midst of all the chaos, disruptions, and lack of structure I was still able to get what I needed for recovery due to an awesome therapist and counselors working hard to give me the tools I needed to recover and helping me to apply them. I had to work hard independently by doing homework and reading the material that was provided by the therapist and counselors. I tried to communicate my frustrations on several occasions with some changes made that didn't last. They don't practice what they advertise on the website. So do your research before checking into a rehab facility especially ones that cost as much as this one did!

All though its not the best looking facility. I think the care and treatment my dad got while he…read morewas there was great. The caregivers treated him very well and like family. The only negative thing would be is the laundry. My dad would not get all his clothes back (id by his name and room #) and so we had to continuously replace them. Other then that I think it was good. So sad to see my dad leave from there... :(

****DO NOT HAVE YOUR LOVED ONES SENT HERE UNDER ANY CIRCUMSTANCES WHATSOEVER***…read more ***ON MEDICARE'S WEBSITE, THIS PLACE IS RATED A 1 AND RED FLAGGED IN THEIR SYSTEM*** We are suing this place with an attorney so I'm not sure how much I can say. My elderly family member was admitted here short-term. Within the first 18 hours alone, we experienced multiple alarming issues including missed medications, repeated unanswered call lights, transportation failures, unsanitary conditions, etc. SOME issues during the stay were: - My family member repeatedly sat in feces for extended periods waiting for assistance after pressing the call light that resulted in skin rash. (Unanswered call lights were a HUGE issue at this place). - There were flies in my family member's room, they gave my family member half cooked meat (pink inside [NOT STEAK]), & there's strong foul odors throughout the facility. - Dialysis transportation coordination was HORRIBLE to the point where family member almost missed the dialysis appointment twice because they did not coordinate the rides properly at all. I have no idea how this place is still open & running. I've informed Kaiser that they should take this place off of their list. Weeks after my family member was discharged from this place, I spoke with a different social worker and this social worker informed me that "Many families have complained about that facility." YOU HAVE BEEN WARNED.

I couldn't be happier with the care my loved one received here. He is 85 and has dementia, and…read morehaving a sitter provided when I couldn't be there gave me tremendous peace of mind. I visited five skilled nursing facilities in the area before choosing this one, and I'm very glad I did. Victor gave us a tour of the facility and was extremely knowledgeable, answering all of our questions and making us feel confident in our decision. Prima was an absolute godsend. She was always available by text whenever I needed help reaching my loved one, had questions for the nursing staff, or needed updates when I couldn't be there. She also helped coordinate his discharge, which required extra planning since he lives in a memory care facility and paperwork was needed from multiple doctors. She made sure everything was completed on time and without added stress. Victor and Prima are truly outstanding employees and a tremendous asset to this facility. I would not hesitate to use this facility again if the need arises

Absolutely disgusted how they send me a generic message on yelp and to other people who have lost a…read moreloved one. DISGUSTING! NOT HUMAN AT ALL! What am I going to call for? To relive this?? This shows you how they do not care.