Jessica in the service department was very polite & helpful. It's been a pleasure to work with…read moreJessica and the J&I team since buying my equipment from 5 years ago. Brian Olympia, WA

My family and I have always bought and had our stuff fixed here. I recently bought a blower,…read morechainsaw, and had a few things looked at and fixed by their repair shop. Back in November 2023, I took my BR600 blower in to be looked at. It was acting pukey, on off button needed fixed. I figured it needed a tune up, I purchased it at pawn shop 3 years ago for under 300 dollars, never had it serviced ran like a champ, and I'm hard on them! So I thought maybe bad gas, spark plug etc. They call and tell me a few weeks later that it needs carburetor rebuilt and valves adjusted. I asked how much, and I believe it was well over 300 dollars. I said ok let me think on it. My father had just been admitted to hospital with a brain bleed and wasn't doing well. The guy on phone said well you will need to pick it asap, like it was taking up alot of space? I was completely pissed after telling him about my situation he didn't care. So I went and picked it up, I believe I paid 50 bucks to have her looked at. I didn't have the time back then to look at it and was using my new 800 I had purchased from them. Well guess what? Last week I pulled the old girl out put new gas and new plug in her, yup she runs great! Same carburetor and no valve adjustment!!!!! Ladies beware, try and have someone who is mechanically inclined, look at your machine before going here, and get charged for repairs you don't need! Absolutely disgusted with them! I will go here for warranty stuff, but I will no longer step foot anywhere near here!

Todd took great care of my Honda lawnmower. The treatment and schedule were excellent. Scheduling…read morethe appointment was easy and very comfortable. Thanks for providing us with great attention of detail and treating us well.

I've been working with Jako Thomas in Lacy for the past couple months building a machine. It has…read morebeen logistically difficult since I live about 1500 miles away. He has been wonderful with communication and is incredibly helpful. I feel like I'm forming a friendship as much as a business relationship. As long as Jako is at Pape in Lacey, you have my business.

I have been going there a few years now. Every time I am there the staff are friendly and…read moreknowledgeable. I have asked the mechanics questions and they willingly helped out. There is a great selection of equipment and tools all of the time. They are also a great support for our veterans.

On a Saturday, I found myself in a bind. While attaching a trailer to be transported cross country,…read moreI noticed that it had been incorrectly loaded. The only way to resolve this? I needed a forklift to get this nonsense straightened out. After making too many phone calls, I came across Jennings Equipment in Puyallup, and spoke directly to Andrew. Once he understood what my situation was. Advised me to bring it there if possible, and they would assist me with straightening out the situation. I managed to get the trailer and its wonky load to their store, and he personally took the time to help me (with a forklift), and organize it in a way that was legal and safe. Andrew's customer service was second to none. As my teenagers would say, props and a shout out, he absolutely nailed it when it came to helping resolve this issue.

Getting 2 kitties and needed advice on good cat food. A nice young lady helped me. They also had 2…read moreguys helping with loading of heavy items who were very nice.

This is the best local owned feed store around! They have a fantastic selection and even have…read moreCHICKS THIS YEAR! (Chickens have been hard to find). My dog LOVES to visit and everyone loves him! They have a large selection of fantastic dog chews for great prices! My dogs personal favorite are the Whimsy dental treats and the chicken feet.

Our chainsaw wouldn't start so I took it in for repair. After several weeks, I had to call to…read morecheck in. They called back when it was finished. After paying a few hundred dollars, I got the chainsaw home, and it STILL doesn't start. When I called and mentioned this to them, whomever answered the phone, said to call back. Zero customer service, professionalism, follow through or accountability. I don't recommend them.

I have used papa bear small engine repair for the past 5 years and for the most part they have done…read morea fairly good job, until lately. After finally reading the many negative reviews, I whole heartedly agree. Please save your hard earned money, avoid these idiots at all cost. They are truly the KEYSTONE COPS of business. The most basic business skill escapes them. Don Lacey, WA

Took my Snapper edger in for a tuneup and got it back within a few days. Brian did a great job…read morecleaning it up as it looks brand new from when I took in to them. He changed the oil, plug, blade, belt and a did tuneup. Runs great with one pull. Nice price and great service.

From the owner: We're a small family owned business offering quality, affordable services with a quick turn around…read moretime. We offer services on most small engines, including mowers, tillers, generators, weed eaters, chippers, go karts, golf carts, mini bikes, and more. Pick up and delivery is available within a 15 mile radius. We can't wait to hear from you!