Sitting outside Inman Pharmacy trying not to cry after what has become a tradition on the way home from having a baby at Mount Auburn...dropping off prescriptions and getting hugs and congratulations from all the women who work here. Linda, Jeannie, and Victoria have always been friendly, and took especial interest in me during my first pregnancy. Then they always took a few moments to chat with me and gush over the baby when I came in as an overwhelmed new mom. My now three year old knows "my friend Linda at the pharmacy" will always give her a hug and a tickle (and these days, usually a lollipop). I can't overstate the warmth and community feeling of this place, and can't imagine Inman Square without it. Please support this wonderful small business. read more

This pharmacy sent me into a hypertensive crisis when they denied doctors orders on a medication that was due. I had to call the ER and should have had INSQPH foot the bill. The owner is disrespectful and rude. The pharmacist s were kind and accommodating until they had orders not to, and a supposed head pharmacist accused me on arguing with staff, which was certainly not true. Stay away from this place if you have complex needs. After interacting with them, my systolic pressure was over 180. read more

Some wonderful pharmacists and good counter personnel. But there is one woman who's always terribly rude. I don't know why she still works there! read more

I've been getting vax shots here, and it's a much better place to go than those ubiquitous chains. Now, post covid crisis, you don't have to make an appt -- they take walk-ins. Recently, I started getting scrips here -- my previous independent pharmacy stopped taking my insurance. Inman is good. I'll go farther to do biz with a locally owned independent drug store. You should too. We only have two left in Cambridge, let's keep them going. Almost forgot -- if you need it, they will deliver! What could be better? read more

I am very grateful for this excellent resource - prescriptions are promptly filled by individuals who are REACHABLE . Quality toiletries at good prices. Used to wait on hold for 30 minutes (CVS) only to get more robotics. Cheerful, professional and responsive service. read more

The specifically medical care is good and they have a good range of services to help manage prescriptions, and will work hard to help line things up. Recently they worked with me to get prepackaged meds (a great feature) back on track on short notice. Unfortunately can not be counted on for availability. Supposedly open until 8pm (and if one calls to confirm they will say "yes, yes, every weekday until 8") but I was there before then today and they had already shut everything down. Locked the door in my face, wouldn't look me in the eye but finally said "we closed early" (obviously), and by 7:56pm was already in her car driving off, except she wouldn't until I walked away from trying to call and leave a message, I guess assuming her business was in some danger from someone daring to try to do business during business hours? Transferred my prescriptions from the big national chain, thought I would get better service. By and large it is, but I suggest that if you want to close your business early if it's "not busy", change the Web site to say "closes at 7:30pm or 8 if we're busy". For customers, if you have to go out of your way to get there or if your medications are important to your health, I would suggest calling each and every time you go to pick up, waiting to speak with a person, and confirm when they will be open until on that particular day. Get a verbal commitment and you should be good. They've never outright lied to me directly. read more

Inman Pharmacy - Supposed hours but don't go by them - taken within interval shown but lights were out and they locked the door in my face. Just say 7:45pm! - Drugstores Near Me - Cambridge, Massachusetts

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Great to have a local and caring pharmacy nearby! I've always had a positive experience. If you are from out of the area it might seem different to you, but if patient and understanding and you will appreciate the service. read more

I started having my prescriptions filled here since the reviews on Yelp were positive and I'd rather support a local business instead of my neighborhood Walgreen's. Often, I have to wait while my refill is filled, even though I've called ahead or ordered it online. Seems that even though there are always at least four people working, no one actually follows through on the orders 100% of the time. This past Monday, I called to check if my medication was in stock, since the last month, it wasn't and I had to wait an extra 3 days or so. Not a huge deal for me, but for someone who really needs to take something like clockwork, this could be a problem. Anyway, I was literally on hold for 3 minutes when someone grabbed the line back to ask if I was being helped. I said yes, someone was checking on something for me, and continued to hold. A minute or so later, she came back on the line and offered to help me because she "checked with everyone, and no one remembers helping you." Great. Today, I went to pick up this pack of pills that I'd waited 7 minutes on the phone for, and waited the usual five minutes as they asked me my name twice and dug around for it. I explained exactly when I had called in and what transpired to hopefully expedite matters. This time, the script did exist and I paid and was about to be on my way. I was waiting for the signature tablet to prompt me to sign for my medication when the cashier reached over the counter and started scribbling on it, evidently trying to sign my name for me. I informed her that I was capable of signing my own name, to which she responded "Are you?" and let me sign. I reported this ASAP to the pharmacist while asking her how I go about having a new pharmacy fill my prescriptions from now on. No apologies, no offers to speak to this woman and explain what she did was wrong-- and probably illegal. Thankfully, no attempt to keep my business, either, because I'm so over this place. Do not recommend. read more

Horrible service would not recommend. Unprofessional to say the least. Was denied legal medication and my time was wasted when they could have been direct. read more

My doctor accidentally faxed my prescription to this pharmacy although Is never been there before. I kind of liked the mom & pop feel and was having a great day...until I walked into this place. That awful blondish/red haired older lady at the counter treated me horribly and actually MADE FUN OF MY BEING DEAF!!! I don't let much bring me down, was she just clueless & insensitive or it was her bad idea of a joke? She rudely gestured for me to sit down to wait (like a dog). I can hear some voices & was shocked to hear her discussing me with the next customer in line about my supposed deafness & my headphones being too loud. He was a little taken aback, and I kind of laughed and said yes my headphones ARE loud. Because I am DEAF, haha. She said I should turn them down and I wouldn't be! At that point I thought maybe she thought I was lying or joking (?) about being deaf, so I said no haha really I AM DEAF! All jokes aside! I thought she'd be embarrassed but instead she yelled over that it's my own fault. ??? I laughed it off at the time, I feel bad for rotten, miserable people like that, but figured I wasn't going to let her make me abandon my task, especially since I'd already been there for 15 minutes. I just wanted to get my order & never come back. At that point, the very nice pharmacist (young Asian woman who was knowledgable & professional) came over to explain a mistake my doctor's office had made & offered to fill my prescription right then if I wanted to wait. She was fine, I had no problem with her whatsoever, I understand why the controls are place. When I realized they hadn't started filling it yet, I said I changed my mind and decided to take my prescription back to my usual CVS, thanked the nice pharmacist and left. It wasn't until I got in my car that I realized the extent of her inappropriateness and how offended I was. I had tried to give her the benefit of the doubt that maybe she thought she was being funny, but you know what? She wasn't, she was just being rude. On purpose. If there was anyone to complain to (American Disabilities Act?) I would. What a wretched, awful woman. I, like so many other reviewers, would never step foot in that place again because of HER and HER alone. I told all my friends on Facebook about it and they were equally disgusted. read more

I've been using Inman Pharmacy for 24 years. Mike and Linda and the rest of the staff are amazing. They always are there to help and answer questions. My meds are always refilled in a timely fashion. My insurance was going to force me to go to CVS. So I changed insurance. So that I could continue to get the incredible personal service that I receive at InMan Pharmacy! Thanks Mike you're the best! read more

I always come here to get prescriptions filled and have never had a problem or a very long wait. I love that I have a local "mom-and-pop" pharmacy to support as opposed to a stupid CVS or Walgreen's (both also within walking distance, but screw them). The pharmacist is very knowledgeable and willing to answer any questions you might have (and sometimes will just tell you stuff even if you didn't ask). The woman usually behind the register is friendly and helpful as well. Why would I go anywhere else? read more

It is such a treasure to have an independently owned pharmacy in my neighborhood. I've been using Inman Pharmacy for many years, on and off, and in the last 5 years for all my needs. The staff are very professional, and efficient. I phone them and they deliver to my door. They are diligent at reminding me of prescriptions soon to expire, and very COVID appropriate. Once, I asked if they had a particular item I couldn't find, and they apologized for being out. I came in a few weeks later for some other purchase, and the clerk came out, saying "Oh, Mr. Young, we have the thing you were looking for" and pointed me to it. You don't get that in CVS. read more

I reordered my prescription a few weeks ago and I just noticed that they over charged me - I received a 1 month suppy; they charged me for 3 months. They automatically charge my credit card and don't give receipts, so this kind of thing is tricky to catch. When I called to resolve the situation, they were very rude and spoke to me condescendingly as if it was my fault. I'm sorry that I don't review my bank account every 2 seconds. This was clearly pharmacy error. I recently spoke to my doctor about the situation and she had heard similar stories in the past. Make sure to review your order! read more

Friendly, knowledgeable local pharmacy. I actually look forward to picking up medication.

I really wanted to like this pharmacy. My relationship with Inman Pharmacy began in January of 2015 when an insurance company came between me and another local, independent pharmacy up the street. Inman was local, independent, and took my (crappy) new prescription insurance, so they were the first place I tried. I didn't last six months. Not only that, Inman Pharmacy drove me to do something I never thought I'd do, which is transfer my prescriptions from an independent pharmacy to a chain pharmacy. From Day 1, I felt profoundly uncomfortable in this place--you walk in and it's cramped, kind of run down, and has a faint-but-unsettling smell to it. Sometimes you get to the back and find the older woman people complain about, but honestly, she was never that bad; she'd just ignore me for minutes at a time while I hovered at a respectful distance and waited for her to finish catching up on neighborhood gossip with whoever was hanging out at the counter. This was the least of my frustrations. The thing that really drove me nuts was the smug, condescending, even-less-professional high school or early college kids who work the registers. It's bad enough having to spell my name again and again, and bad enough that Random Counter Kid is using his or her Theatre Voice to relay that information up and over the wall that divides the pharmacy (seriously, just let me write my name down; we will all be so much happier). But to be smirked at for the whole semi-forever that it takes them to find my one prescription? Not only did I get the distinct impression those kids were laughing at some joke I wasn't in on; after the third or fourth incident, I couldn't help but wonder if I, personally, were somehow the joke. (And my prescription was a pretty boring one, at that; I can't imagine how someone coming in to pick up something more "personal" or revealing would have felt.) The last straw was when I biked like hell to get over to Inman Pharmacy before it closed one Saturday, only to find the lights out and the door locked at 5:28pm. I looked up and was startled to be making eye contact with a counter kid standing right on the other side of the glass door, who grinned and shook his head "no" like he was *really pleased* to be exercising this tiny bit of authority to deny me my refill. Unamused, I went back to my bike, dug out a badly needed inhaler, and started using it--until out of the corner of my eye I noticed now 4 or 5 counter kids all pressed up against the door, just *staring.* It creeped me the hell out, so I unlocked my bike and walked it a little further down the sidewalk...and only then discovered that they were staring because none of them was going to exit the pharmacy until I left. (Like they thought I was going to sprint and try to force my way in to grab that refill, or (god forbid) maybe say something to one of them.) As they passed on the sidewalk in a little feral pack--some sneering, some deliberately avoiding eye contact--all I could think was, this isn't worth it. Yes, I prefer to support small local businesses. And my standards for customer service aren't even that high--I had a retail job once; I don't expect anyone to kiss my ass. But FFS: when it comes to something as important and potentially vulnerable-making as my health and health care, I want the people I interact with to possess the bare modicum of professionalism necessary to treat me with respect and to find my prescription without repeatedly shouting my personal information across a room. One star for being an independent pharmacy; second star for that one time the actual pharmacist realized I might be allergic to something in an eyedrop my doctor had prescribed. read more

If you live anywhere near Inman Square, you should definitely get your birth control pills or antibiotics or whatever filled here. I work in human services and have dealt with many a pharmacy in my day, and my many colleagues and I agree that the pharmacy staff here are the most helpful and accomodating bunch of people you're ever going to find (Skendarian is pretty good too if you live further down Cambridge St.). And they actually do deliver. Does CVS deliver? I don't think so. read more

I wanted so hard to like this place. In this day when corporate giants litter the landscape, I try to patronize local mom and pop shops whenever possible. Sadly, this place makes it impossible. They never get the order right, it always takes forever to get it corrected, and this time they called to tell me my prescription was ready, but when I got to the store they only had 1/4th of the order ready, making it necessary for me to go back Monday. I am no longer a customer. read more

It's been a while since I used Yelp and I'm not sure if people read reviews here anymore, but I thought it was important to say something about how helpful this pharmacy has been for me. I had a complicated prescription that CVS got wrong (more than once), and Inman was able to fill it correctly. Another time, an insurance coding issue was baffling me (and my doctor, and my insurer!) One of the Inman pharmacists was able to figure out how to code the prescription to make it go through. They are reliable, friendly, and professional. I no longer live nearby but still bring prescriptions there to be filled because I trust the pharmacists. read more

I have gone to Inman Pharmacy a couple of times and the people have been very nice, the place is a little crowded, but its sort of local place with a persaonal touch that you don't get from Rite Aid, Walmart or CVS. I prefer to spend my money with a local store and this is 100% local. I am writing though because I was sick the other day and not sure if I would be able to pick up my refill so I called the store. Well, they deliver!!! Who knew. CVS and Rite Aid, 2 places I have used in the past do not. So the woman on the phone offered to have them delivered to me. Talk about a relief. Great place, local and deliver too, go there if you need a prescription. read more

First of all, I have been a customer of this pharmacy for my entire life (58) years. But what happened yesterday made me feel like a small bad child. I needed help from the owner, but instead I get a lecture from the owner that my 30 day script should not be out in 28 days. This happened in front of a store full of people. I wanted to crawl away and hide. Everyone in there knew my business. Beyond that he blamed me and my Doctor for the rejected script when it turned out that the pharmacy ordered a brand of medication that the insurance company would not accept. After a lifetime of loyalty to this pharmacy, I was hurt. Hurt by a person I thought I knew. A person who was helpful in the past, a person who just arbitrarily decided to stop being a caring human being. Take your business to the big box pharmacies. The Inman Pharmacy is no different. read more

Gave me the incorrect version of a generic medication with a higher dosage, resulting in a month of migraines. The staff are nice, and I'm sad to switch, but incorrectly filled prescriptions are just not a risk I'm willing to take. read more

Don't come here if you can help it... They are extremely disorganized. Three times in the past year I have had my debit card charged without ordering any medication. When I called, they would always say that they have NO record of this charge and blame either me or my bank. Today I was charged again (despite switching to a new pharmacy over a month ago!!!!!!!!) and had to file a fraud claim when a very hostile man over the phone again blamed my bank when it was quite clearly their charge. I had to change my debit card and everything. They are the most disorganized business I have EVER encountered and I will not be back. read more

What a terrible experience. Literally the most expensive pharmacy I have ever visited. If you pay for your own prescriptions, or are concerned about going over your yearly dollar limit for prescriptions under your health insurance plan, avoid this place at all costs. I usually get my prescriptions filled at either he Walgreen's or CVS in Central Square. Today, however, neither of those pharmacies had my prescription in stock. After calling around, I determined that the only pharmacy in the area that had my prescription in stock was Inman Pharmacy. Generally, I like supporting local businesses, so I was actually excited to give them a chance. Things began to go wrong virtually as soon as I stepped in the door. The counter staff - as other reviewers have noted - was exceptionally rude and seemed to resent being required to do any work whatsoever. I could have lived with that, however, if it hadn't been for the price. I made the mistake of not asking what the price would be before they filled my prescription. I have been taking this same medication for nearly a decade, and have always paid between $45 and $75 for it, depending on the pharmacy. Inman charged me $191. When I asked the pharmacist if this was right, as I assumed it couldn't possible be, he assured me that it was. When I asked if I could have my script back so that I could take it somewhere more affordable to have it filled, they said that they weren't legally allowed to give me my script back. So, I was stuck paying more than three times the highest price I have ever, in ten years, paid for this particular prescription. Avoid this place at all costs if price and customer service matter to you. read more

Today, for the third time, Inman filled a prescription I asked them to stop filling a year ago, refused to take the medication back and charged me. I keep asking them to destroy that prescription and they don't. The owner is really rude and unhelpful. I like to support local businesses on principle, but I've had it with them. read more

i love people watching, so it was fun to wait for my prescription to be filled as i watched the sketchy random people coming in and getting their prescriptions. i love their selection of 80s hair accessories and store signs. throwback city! i love supporting local businesses and they have been around for a while. everything went smoothly and i will go back again if i ever need to. seriously great people watching and nice people behind the desk. read more

Decided to come here after two failed " relationships" with Harvard and porter CVS'. Harvard us wayyy too busy ALL the time and they would often take forever to fill. Porter screwed up my perscrption and gave me the completely wrong pills... Luckily I noticed something seemed off. They both didn't seem to care very much at all "oh well" was the general reaction. Uhh... this is downright dangerous! As someone who likes to be treated as a human with feelings and a body that occasionally has break downs and feels ill it is essentail to be treated well. Inman is the place. It is small. They know me now. They are polite and kind. Never mess up my prescription, always are timely. Recently I was so sick I asked for them to deliver my perscrption to my home. They gladly agreed and were so accomodating as my directions for the transaction were somewhat confusing. This is the way you want to be treated, especailly when feeling ill! Thank you Inman. read more

Has always had my medications in-stock, and has online ordering which is convenient. The lady behind the counter is a little short/rude/terse but other than that it has been a fine local alternative to the chains. read more

Wouldn't go any place else for prescriptions. Mike (the owner) knows and greets all his regulars. Any time I've ever had issues with an expired prescriptions, they've always worked it out for me. The staff is patient and compassionate. The pace can be kind of slow, but that's in line with their customer base. And it's not WalCV-PriceRite, so you're actually supporting someone who gives a rat's ass about the community. read more

Key points: 1. Would not say if medicine was in stock over telephone. 2. Manager hung up on me twice. Rude manager named Karen would not let me know if they had Roxicet (a narcotic prescripted to me to relieve pain from my throat surgery) in stock. Other pharmacies would inform me that they DID NOT have it in stock, so I at least wouldn't waste a trip. Karen insisted that I bring the prescription in just to be informed as to whether or not it was in stock. Narcotics do have restrictions as to how they may be sold, but letting someone know if you have them in stock is NOT one of them. When I asked for the owners name to complain about the policy she hung up on me. I called back, then she hung up on me again. Clearly they do not put any importance on customer service. I would rate this as a terrible experience. This type of service is not what you would expect from a small business, but I suspect that they survive due to being the only pharmacy in Inman Square. If you like the look of a small time pharmacy that sells teddy bears, but offers horrible service, go here. Otherwise I would recommend going somewhere else where they are nicer, more customer focused, and more professional. Note: It seems that this place scores highly from people who don't get prescriptions filled, and use it more as a CVS replacement. They like buying the same things you can buy at a CVS, and find it's appearance to be charming. read more

I love this pharmacy. I do not use it for anything other than filling Rx, but I highly recommend them for that purpose. I call them frequently to check on the status, and they are always willing to help. Once I am there, service is fast and friendly. I have asked to speak with the pharmacist and he was knowledgeable and very nice. read more

I have a family of five and trips to the pharmacy at CVS in both Harvard Square and Alewife are quite a a trek especially not owning a car. Inman Pharmacy is one of the oldest pharmacies in Cambridge and as far as I know the only one that will deliver right to your house and is still family-owned. With all the stress and bustle at the chain pharmacy there is also the issue of privacy. The person behind you in line is privy to your every medical condition and whatever drugs you are getting. There is little privacy with the big pharmacy chains and many of the pharmacists are overworked and often stressed out and snapping at customers when they are only trying to understand the prescription and any concerns with taking them. I reluctantly share this review only because Inman Pharmacy is what appears to be a well kept secret and a great old-style way to get your prescriptions filled with the utmost privacy, respect and convenience. read more

I have experienced horrible customer service at this pharmacy. The Staff are very incompetent and the way management handles their business is awful. I will not use this pharmacy in the future, nor will I recommend this pharmacy to any of my clients again. read more

I'm new to the area and wanted to give my business to a local proprietor. I'm glad I did. My prescription was filled quickly, and I was welcomed as a new customer. read more

INMAN is the best hands down ..they always make my mood 10x better .. the lady behind the counter is so energetic and friendly shes always willing to help ! even though people don't agree at times once you get to know her shes like a comedian always fills the store with a happy positive vibe. she always give my two twins lollipops my twins always beg to run in the pharmacy to see the "nice lady Linda !" lol even my mother who's 78 has been going to Inman for 25 years loves Inman and they're staff especially the lady behind the counter ! They deliever , theyre cards are always 5O% off where else can you find that? NO WHERE. the owner if a very intelligent gentlemen, he's always willing to help whoever needs it and always manages to satisfy everybody ! The best pharmacy in America ! AMEN read more

I started using Inman Pharmacy because they deliver to Tufts student health on campus. Unfortunately this is the only attempt at convenience that Inman Pharmacy makes. Their refill policy was never clearly stated at any point during the several times I've been on the phone with them setting up my prescriptions or checking on the status of my prescriptions. I've gone days without important medications several different times during the last 7-8 months and this time is the last straw. As much as I'd love to continue using a local pharmacy, CVS refills prescriptions automatically and I've never had issues getting my meds on time in the three years I used CVS before Inman Pharmacy. I've had perfectly pleasant interactions with employees on the phone, but with the option of conveniency and consistency--and proximity--at a chain pharmacy, the choice is clear. Inman Pharmacy has permanently lost my business. read more

My 60 year old mother has had numerous back surgeries that were very serious (one of which corrected a fracture). She now lives with a lot of pain, and requires pain medication to function, just like everyone who has had such serious back surgeries. This pain is only exacerbated when she has to deal with un-empathetic pharmacists such as those at Inman Pharmacy. She is visiting me here in Cambridge and needed to get a prescription filled. We were having trouble getting it filled and tried this pharmacy. The pharmacist treated her like some low-life drug addict. Both his tone and the content of what he said were completely inappropriate, and just increased the general angst that my mother already feels in dealing with her back. I would never go back here, and while I normally recommend supporting local businesses, I would recommend going to Walgreens or CVS, where at least they treat their customers with dignity and respect! read more