We have been bringing our dog for daycare here for about four years. My dog runs to the door when he knows he's coming. He seems to really burn a lot of energy, and be happy about it. So that's why we keep coming. I would have given this 5 stars four years ago, but now I'd say it's about a three star experience. My dog likes it, but there are some tips for others I'll leave here, and some room for improvement on behalf of the establishment that I'll express that keep me from purchasing more services or coming more often.
Tips-
- Skip the grooming here, and take your dog elsewhere. My dog would always come home smelly, and the nail grinds would not always be great. Not sure how you come home from a bath smelly and dirtier than before Check out Scenthound down the street for a cleaner, more consistent bath experience.
- They close between 12-2 for nap time. So, be aware you can't drop your dog off at this time without him being sent to isolation. On the days I don't make it by noon, I now just skip dropping him off at all because I bring him there to play not be stuck in a room alone.
-some of the front desk staff is so sweet and they remember my puppy and his name! I love that!
Room for improvement-
- They used to be better at taking pictures of all the dogs. They have gotten a little less attentive to this, and since I can't see what my dog is doing on a camera, I wonder what he is up to. Also, when purchasing a treat, I wonder if he was ever given it because I didn't see it, and so I stopped buying the treats. Some days it seems like they post a ton, other days not so.
- the front desk bookkeeping needs work. Many times I've had days taken from packages incorrectly, especially if I had purchased full vs half days. I've been told I had a credit, and then told I owed for things for the same account. The customer service handling the claims leaves a lot to be desired. You really have to be your own bookeeper here just in case. This has consistently been a problem I've the years.
- The prices have increased A LOT since we have started going here in 2019. I understand inflation, and employees, but it's getting a bit too high and I've cut back the days I spend here. The half day rate is not even worth considering doing anymore.
They used to offer packages and specials at sizable discounts, but now their packages are hardly a savings at all. To save 1.20 per visit for buying a five pack, (which you are held to an expiration date) makes no sense to me as a buyer.
If your packages deals were a bit better, I'd probably buy more, come more often because I'd be sticking to an expiration date. Instead I pay a La carte, and don't worry about expirations.
This was also the first year I didn't see a Black Friday special, which was disappointing. But again, I'll probably just come less because I'm not locked into a package. Raising prices is a must at times, but I think you are missing out on business in some areas because some services are now too high.
But, all in all, we still come. Not as often, because the price isn't really right anymore and the employee turnover seems high so it's prone to more mistakes. So far puppy still enjoys it. But if there were a competitor near here, I'd say it be worth exploring other options as well. read more