I have been with metro pcs since 2007, never have I ever experienced such a rude worker. Austin (I…read morebeleive that was his name) black hair, looks chaldean. had an attitude as soon as I entered and told me I needed to change my phone number, because I was a couple weeks late on my payment. not true. after he looked up my account he said never mind I didn't need to change it. Then proceeded to tell me I couldn't delete a line in person, I said are you sure? he said "I've worked here for 10 years I would know" ok fine, I've had service here for 15+ so I asked for the number to call because my phone was out of service and he told me I could look it up myself. so I said ok and I got your name Austin! then he said "good job you can read". unbelievable. customer service rep I spoke to on the phone was a lot nicer! I will be sending corporate an email, you shouldn't treat anyone that way. He was rude to the lady in front of me who also walked out. He's gonna ruin your business.

best service ever Austin did everything I need and go all my info on my phone Austin has the best…read moreservice I seen and will get in and out

Had an appointment at 11:00AM, looking to switch over from Verizon onto fiancée's plan. Got there…read moreat 10:55. Had 2 people being helped and two waiting ahead of us. FYI they opened at 10am. To be backed up in one hour of business is inexcusable. But it happens so I asked the guy at 11:15 how long is the wait going to be? He said it can take anywhere from 5 mins to 1 hour. I asked if he had a estimate of how long? He gave me the same answer. So basically he doesn't know. Not willing to wait possibly an hour for an appointment so we left. Now I remember why I left T-Mobile in the first place. Go to Verizon, it's across the street. Customer service is much better there. They'll text you when it's your turn and give you approximate wait times.

From the owner: Visit the T-Mobile store in Auburn Hills and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3917 Baldwin Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I just paid a visit to the T Mobile store on Baldwin rd in AH. I have been here before and I swore…read moreI would never go back. I must say today I was pleasantly surprised. Chris and Isaiah were great. If you need something from T Mobile go see these guys. Thanks guys.

Let me start off by saying that I have never enjoyed the process of purchasing a cell phone. Until…read morerecently I had Verizon as a provider and was rarely satisfied with their rates and customer service. After a ton of research, I decided to give T-Mobile a try . After reading many location reviews, I decided to visit this convenient Great Lakes Crossing location while shopping. Overall I was incredibly pleased with the store and staff. I was never pressured into buying unnecessary accessories or felt like I was being "up sold." Rita patiently described all of my options and helped me make a decision on which phone, plan etc. was best fit for my needs. I highly recommend this store and staff!!!

Ron is VERY thorough and Detail oriented. He provides our company with support whenever we need…read moreit. Does GREAT work and is very reasonably priced!