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Innis Electric

1.0 (1 review)
Open • Open 24 hours

Services - Innis Electric

Electric inspection

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10 months ago

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Sila Heating, Air Conditioning, Plumbing & Electrical - New sink basin and faucet install

Sila Heating, Air Conditioning, Plumbing & Electrical

(20 reviews)

My technician Brian was very helpful in explaining what was causing the heating problem. My…read morefurnace is in the attic and not easily accessible by me, so he took pictures of the problem areas to make it easy for me to understand what was wrong. His confidence in his trade led to me being comfortable enough to decide to let SILA be the firm to replace my current furnace. Brian is an asset to your firm.

No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on…read moreFebruary 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by "HYD 170," with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed to provide the clarifications I sought. I am specifically troubled by the lack of transparency in the invoice I received for the installation of a combination fill valve and backflow preventer. The refusal to furnish a comprehensive itemization of the charges is unacceptable. As a customer, I believe it is my right to understand how the total was calculated, including labor, materials, and any additional fees. Transparent billing practices are essential to maintaining trust and ensuring fair business dealings. I will never use them again.

Innis Electric - electricians - Updated May 2026

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