[[HIGHLIGHT]]My technician Brian was very helpful in explaining what was causing the heating problem.[[ENDHIGHLIGHT]] My furnace is in the attic and not easily accessible by me, so [[HIGHLIGHT]]he took pictures of the problem areas to make it easy for me to understand what was wrong.[[ENDHIGHLIGHT]] His confidence in his trade led to me being comfortable enough to decide to let SILA be the firm to replace my current furnace. Brian is an asset to your firm. read more

WE GOT ROBBED! We had a minor problem with our air conditioning. The technician that showed up (Eric) told us it was an easy fix and the part was not expensive ( a capacitor) about $40. I said GREAT, but then he said it was still a very expensive job. I asked him why and he mumbled something about overhead and cost to do business. He offered us a one year warranty on a capacitor or a 5 year warranty on a different capacitor. One was $650 the other was $850. By the time he got done we had a $967 bill for a job that averages $200. Look it up, and avoid this predatory company at all costs. Im pretty sure we were taken advantage of because of our extreme age and the fact we needed the air conditioning to survive. read more

5 stars for Technician; 3 stars for Customer Service (only because they were nice): After paying A LOT of money for a whole new HVAC system, I was hearing a noise, so I placed a service call on a Wednesday and was able to get an appointment on that Friday. Service technician Greg Martin was OUTSTANDING, explained everything in detail and was a true professional. I will specifically request him in the future, if needed. (Noise was just the pump working extra hard on these hot days) [[HIGHLIGHT]]However, Customer Service (over the phone) promised an 8AM-12PM appointment and my tech arrived at 2:30 pm because they sent him somewhere else first.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Although CS very nice each time I called, I had to call 4 times asking where my tech was.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I believe on my 2nd call I was told Nicholas would be there by 12:00 PM. On my third call I was told 2 PM and my tech was now Greg.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Therefore, I asked "So, at 2 PM when I have to call back, are you going to tell me he is stuck in traffic?". I was assured he would be there by 2:00 PM. Not the case and when I called back at 2:00 pm, lo and behold, I was told he was stuck in traffic[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Get your stories straight customer service![[ENDHIGHLIGHT]]!! Don't tell your customers falsehoods to get them off the phone!! Wondering who is going to pay my wages when I had to take the whole day off??? [[HIGHLIGHT]]I did get a call from Corporate apologizing but only after I called my initial contact complaining. Corporate also stated they would address training issues to ensure this doesn't happen again[[ENDHIGHLIGHT]]. read more

No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. [[HIGHLIGHT]]The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice.[[ENDHIGHLIGHT]] The invoice listed an HVAC diagnostic fee of $69.00, followed by "HYD 170," with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. [[HIGHLIGHT]]I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed to provide the clarifications I sought.[[ENDHIGHLIGHT]] I am specifically troubled by the lack of transparency in the invoice I received for the installation of a combination fill valve and backflow preventer. The refusal to furnish a comprehensive itemization of the charges is unacceptable. As a customer, I believe it is my right to understand how the total was calculated, including labor, materials, and any additional fees. Transparent billing practices are essential to maintaining trust and ensuring fair business dealings. I will never use them again. read more

i had a problem with my heat shutting off every 2 or 3 days Sila came to service the unit 4 times, charged me over 1000 dollars and it is still shutting down. i called 3 times to complain and ask for assistance and all i got was " ill have the service manager call you. he never called TERRIBLE SERVICE BOTH AT THE OFFICE AND IN SERVICE CALLS GO SOMEWHERE ELSE read more

James Doll from Sila is a master plumber who has been coming to our condo for probably 10 years. He does great work is incredibly fair and once found a tiny spare part in his truck that he had on hand making our repair significantly less expensive since he saved something just in case in his truck. He is always professional, pleasant, typically early and has a great sense of humor. Last time he was here the cat meowed at him to open a can of food!! read more

Sila Heating, Air Conditioning, Plumbing & Electrical - New sink basin and faucet install - Heating & Air Conditioning/HVAC Near Me - Hanover, Massachusetts

Our Sila service technician, John Willey, arrived promptly, and performed our AC service professionally and carefully. [[HIGHLIGHT]]He kept me informed with each step of the processes of the service visit.[[ENDHIGHLIGHT]] John was quite personable and I was quite comfortable and confident in his ability to do the job properly. He was a fine representative of his company. read more

Could not be more pleased with the service provided by Alex Marchant of Sila. He was a good communicator, very professional, knew his stuff, and presented a hybrid set of options to address a few issues with my boiler. I was 100% pleased with the work and the price. Definitely 5 stars! read more

This was the best plumbing experience.. work was done in a timely manner and my shower is back in service.. Adriano was wonderful and walked us through the whole project .. highly recommend!! read more

I had a problem with my heat, the pilot light wasn't turning on. A tech (Nick) came said he can try to fix it but can't guarantee it would work and that would cost $3000 or I can replace the system for $26000. And I'm not exaggerating twenty six thousand dollars!!!!! He said if I decided at that time they could start work tomorrow. I told him I'll have to talk with my wife cause it's $26000 which is more than some brand new cars. I was still charged $180 for him doing nothing.... I called another guy, he came and lit the pilot light in like 10 minutes. I asked him asked him about the quote to change to new system he quoted me $14000. I do plan on changing the whole system but definitely won't be using Sila for anything at all. [[HIGHLIGHT]]I called to complain, got a voicemail and it's been a week and no call back.[[ENDHIGHLIGHT]] This company will rip you off for as much as they possibly can. Don't bother with Sila. Hopefully I saved sometime else the time and money. read more

Responsive, timely, informative and friendly. Nick was our first experience with Sila and he arrived as expected (after Lily's ETA phone call). He was the pervious home owners technician and was familiar with the home and the units and was super helpful when giving us the run down on our new home and inherited units. We had some renovation ideas and he was super helpful with providing recommendations and suggestions with how to go about them with plumbing and even how Sila can provide electrical services. We are looking forward to working with him again! read more

Annual a/c maintenance call. Bad company with a bad management attitude. Called to discuss what I considered an excessive a/c parts charge. Managers response "if you don't like our price go somewhere else". Paid my $500 invoice (no choice) but never, never again will I call Sila. read more

[[HIGHLIGHT]]Ray was incredible, extremely knowledgeable and friendly.[[ENDHIGHLIGHT]] We had a leak in our shower and Ray gave us the options in regards to what fixing it would entail. He was able to repair it quickly and in the least invasive way. We could not have asked for better results or for better customer service service. Sila and Ray are a perfect combination! read more

From Kevin the project manager who set up a fair deal to Cliff and Mike the very professional hardworking installers who went well be yond good service and stayed until the job was completed (7 pm). At all times felt like I was getting quality professional service from happy employees that's a bit impressive. Job well done! Thanls read more

Had an annual check up of my furnace system. The tech was very thorough, looked at heat exchanger, did a carbon monoxide test, cleaned components. Explained what he was doing and pointed out areas of concern. Would definitely have back read more

Amazing same day service after crazy storm day before. Sila followed up on scheduled time half hour before arrival. The technician was very professional and courteous. Clearly explaining the repair needed. I highly recommend Sila for your service needs. read more

Rob Packer just completed my annual boiler tune-up. He was, as always, thorough, and took the time to also give me extra advice regarding long term maintenance. Sila is lucky to have him! read more

Silas Heating arrived as promised to complete an annual spring checkup of our AC system. Our tech, Michael Leonard, checked and verified the system was very pleasant and efficient. At the end of the service, I asked if we had any questions. Will definitely call again next spring. Thank-you read more

I give them five stars for the service people (especially Greg who was so knowledgeable and pleasant). However, maybe only one star for the way they schedule appointments. We had a confirmed appt (from email) but they didn't tell us they would call a half hour before our appointment to confirm. We were outside with our grandchildren and didn't hear the phone so they never came. When we called the office, we got so much attitude and they never apologized-it was our fault! We had to book another appointment but had to wait a few days. read more

After all the gas lines on our street were replaced, the gas company turned it back on in our home and relit the water heater and burner. The tech noticed they weren't drafting very well and recommended we call an HVAC company. We have a maintenance contract with Sila, and they arrived the next day. Our tech Ray J. was excellent! He showed up on time, was friendly and polite. He quickly diagnosed the issue, clearly explaining the problem, which was more involved than we thought due to the age of our home and previously neglected repairs. He went above and beyond to keep the costs manageable. We highly recommend Sila and especially Ray J. for this type of work. read more

my experience with Sila was excellent starting with the people who set the appointment (and followed up to get me an earlier appointment when one was available) to the actual visit with the technician, Nick, who was very patient with my MANY questions. I am very pleased with Sila's overall customer service! read more

Woke to the hot water heater having given out over the night at 6:30 in the morning and called Sila. They set up a time and by two in the afternoon my hot water heater had been replaced. Great service!! read more