Innovation Luggage

Outstanding service! AJju was so helpful and professional in ensuring that my Sherrpa…read moreluggage--which has been great--was replaced and updated under the warranty. This store stands behind its products and cares about its customers! Worth shopping here rather than online! Great customer experience. Bravo!

Stopped in to begin looking for a suitcase to check as luggage for an overseas trip. Destiny was…read moreincredibly helpful. She cheerfully described my options for purchase, including the pluses and minuses of each. She is clearly well-trained to know what they're selling. Would recommend to others.

We have relocated across the street next to the Sephora at 1207 Burlingame Ave.

See all

TJ Maxx

3.2(64 reviews)

1.1 mi

Good location but could some general house keeping practices. There are dirty floors with sticky…read morespots in various places that obviously need clean up.

This store is always two or three levels below the San Carlos store, worker's here don't seem to…read morelike there job much and management is at times very rude. Over the weekend while looking for a golf shirt, I found a nice big cock roache in the men's room. Grose!! Needless to say, I'm not patronizing this location anymore.

See all

Going In Style

3.6(22 reviews)

9.6 mi

We were strolling through the Stanford Shopping Center and happened to walk into Going In Style by…read morechance and we're so glad we did. Patina greeted us with a warm, friendly welcome that instantly made the experience inviting. She walked us through the Briggs & Riley bag options with just the right balance of guidance and space. No pressure, no overselling, just genuine help. We ended up purchasing a backpack I'd been wanting for work, and Patina made the entire process smooth and enjoyable. Amazing service, a great selection of quality bags, and a truly pleasant shopping experience. Definitely recommend this store!

Your quintessential small travel store…read more For a small size they have tons of merch. I needed a RFID blocking wallet for our trip to Turkey and Italy and its hard to get a feel for the sizes. I wanted to see how they felt in my pants as it were. They had the one I needed and the lady working the store was super helpful and offered up some practical suggestions. As I noted above the store is loaded but despite its small size it does not feel cluttered. Customer service is on point. Prices are in line with everybody else. As noted in a few reviews this store is a bit hidden away at the mall but if you need travel stuff its truly a gem.

See all

Mascot Metropolitan

5.0(1 review)

9.1 mi

This is not a retail store; it's a warehouse location that handles mail-order and wholesaling of…read moreTutto luggage, but is willing to serve the occasional walk-in customer. They're not particularly easy to find, and the "showroom" is just the entrance hallway, with samples of their various size cases sitting on top of some cabinets. However, when I stopped by to pick up a new suitcase for an overseas trip, the person working that afternoon was happy to pull the case I wanted, and gave me a decent discount on the price. They are also happy to repair older Tutto luggage with repairable damage (broken wheels or frame latches).

From the owner: Mascot Metropolitan has been in luggage business for more than 15 years and specializes in…read moreinnovative, elegant solutions to universal problems in the mobile marketplace. The foundation of our product design is our patented luggage frame, which is sturdy,light, foldable, and 4-wheel based for superb stability. The Tutto line has highly recommended by many famous magazines, newspapers and other media. Tutto product won the design award from Arthritis Foundation as well as the editor's choice and best product from the magazines. Tutto Line includes: Healthy Luggage for vacationers, Office On Wheels for laptop toting professionals, Pet On Wheels, which allows smaller pets to travel under an airline seat, and Crafts On Wheels to help scrapbookers and crafters in organizing and moving their treasures. Our other accessories include: PDA cases, laptop backpacks, and other travel accessories.

Healthy Luggage;Office On Wheels, Pet On Wheels, Crafts On Wheels

See all

Machine On Wheels

Pacific Outfitters Travel Gear

5.0(1 review)

7.1 mi

Never thought I'd review an "over-priced airport shop" before but this one definitely merits it! :)…read more Upon first passing my mom and I ignored it because we were sure it would be just as disappointing as the other stores in Terminal 2. Boy were we wrong! When I looked closer I spotted those super cozy neck pillows for only $9.95 - to put that in perspective EVERY other store in this terminal had them starting at $18!!! They had really nice travel essentials also reasonably priced such as small pull ons, eye covers, pouches, travel totes, etc. They had really cool padded backpacks for only $40. The most surprising was that they had rain slickers for only $30!!! They were really nice ones, too with elastic cinching at the waist and gold zippers, NOT the crappy convenience store tarps-with-sleeves-ponchos. Note bags are charged for in Cali, so it tacks on like $0.35 for a bag. Look at the pics I snagged for yourself! Pretty decently priced inventory!

From the owner: Pacific Outfitters Travel Gear supplies airline travelers with the items and accessories you need…read moreto travel the globe in comfort and style.We are a specialty airport department store that offers travel-related products from trusted brands such as Samsonite, Eagle Creek and our own exclusive private labels, Pacific Outfitters Travel Gear (POTG), Maya Reyes Collection, and Landing Field. Stop by one of our five locations in San Francisco International Airport for luggage, gift items, clothing and travel accessories.

Pacific Outfitters Travel Gear, Terminal 2, SFO Airport

Real prices, decent quality and cute!

See all

Pacific Outfitters Travel Gear (POTG) Logo

Victor Shoe Repair

4.5(88 reviews)

2.3 mi

Needed a belt repaired; leather edge came loose. Gentleman fixed it in less than 30 minutes for $10…read morecash. Very pleases

Disclaimer: I didn't request shoes to be repaired but was referred here by a laundromat after they…read moresaid they could not repair my zipper on my leather motorcycle pants and recommended I look for a shoe repair shop due to leather expertise. Look, I wanted to give this store 5 stars due to the technique and skill that Victor possesses. I do not doubt his skill AT ALL and am NOT at all trouncing him craftsmanship-wise. It's just, as a business, I felt the customer service end was very lacking, hence the 3 stars. He did a wonderful job repairing the pants and it is in much better condition than before, having him even explain how the prior shop used glue which is terrible for leather. I appreciate his explanations. He will give you a ticket with a number on it, with a agreed on price written on it that you need to pay him in CASH when you pick up (more on this later). It's the customer service and experience that needs work. He originally said when I first consulted with him and dropped off the pants on April 14, that it would take time and would be done in about 3 weeks or so. I was fine with it as I was going on vacation for awhile. When I returned, I dropped by May 19 to pick it up. He just shoos me away and says that it is not ready, give him 10 days. At that time, I noticed someone else picking up her shoes from him in front of me. Her ticket number was about 200+ after mine, meaning he potentially doesn't do the orders in consecutive order. I return on June 3, 15 days afterwards, and he still says it is not ready. I did see he just started as the zipper was finally off but nothing new was sewed on. 2 days later, he calls me saying it's finished. This means my order was delayed multiple times with other orders prioritized, taking nearly 2 months to finish compared to the original promised time. Therefore, if you need an order soon, you probably need to reiterate it to him many times. Now the cash part. I did not mind it was cash or check only. However, MAKE SURE YOU BRING NEW BILLS. I had an older printed $100 that I used to pay. He has this "bill reading machine" that I'm not super clear what it is that he inserts bills into that tells him if they are real or fake. My $20s read fine but then my $100 read fake. He shouts at me "Hey, this is fake!" in a pretty rude tone. I asked him to re-read it a couple times but he insisted it was fake. Therefore, I ended up having to wait till the following week with a brand new $100, which read fine. The catch was, I deposited the $100 in a bank and the teller checked, proving it was real. My issue is not that he doesn't accept the old $100, it's more of his attitude towards the situation, which given the delay from an overpromised return multiple times, already compounded my frustration. TL;DR - Overall, Victor does excellent work just like other reviewers have said. I sincerely think his customer service demeanor can use some work, as well as having a better way in organizing his schedule or deadlines, perhaps even capping his workload, so that he does not overestimate the time he has to finish projects. Overpromising return days are also something that can be problematic. Otherwise, I do thank him for the excellent craftsmanship. Cash or check only.

See all

Inside

Footwear etc.

4.5(123 reviews)

2.2 mi

I stopped by this store while visiting the Japanese supermarket next door, and I'm so glad I did! I…read morerecently started a new job where I walk over 15,000 steps a day, and my lower back and knees were starting to hurt. Kyle greeted me right away, listened to my needs, and patiently helped me try several HOKA models. He explained the differences between each pair without any pressure and made sure I found the right fit. I ended up buying the HOKA Bondi 9 Wide, and it feels amazing. He also told me they have a foot-scanning machine and more professional insoles available. I didn't try them this time, but I would definitely like to come back and try them next time. I could have bought the same shoes at REI or Sports Basement with my member discount, but I chose to buy them here because the service was so professional, patient, and thoughtful. Good service like this is worth supporting. If you're looking for knowledgeable, friendly service and the right pair of shoes, I highly recommend this store. Thanks again, Kyle!

Bought some Hoka Clifton 10 shoes…read more It's a good store for regular shoes. However, for running shoes, they will not measure both feet or check your running gait.

Footwear etc. San Mateo Register

Footwear etc. San Mateo Toeby Foot Scanner

See all

Footwear etc. San Mateo Fitting Zone

Pacific Outfitters Travel Gear HQ

5.0(2 reviews)

14.2 mi

•$

Best Customer Service Ever!!!…read more I misplaced one of the straps to my K.Rae Fashion Tote and contacted customer service hoping I could order a replacement strap. Often items like this are purchased overseas and getting a replacement part is impossible. Not only was it possible with Pacific Outfitters they shipped it to me free of charge! They responded quickly to my email and also the shipment of my replacement strap. Wish there were more merchants as easy to deal with and as customer service orientated as this company!!!

Customer Service non plus ultra! My son was at San Francisco Int'l Airport and needed a luggage…read morestrap but didn't have any way to pay for one (long story). I called their store to ask what could be done. The sales representative and the E-Commerce Director came up with a great solution: I could order the article via phone (from Germany), pay with my credit card, and the sales rep -- can you believe it? -- would walk it out to the other side of the security check to meet my son and hand him the luggage strap with which he could then safely check his baggage at the airline counter. For their helpfulness and positive attitude I give them 5 stars!

See all

Nippon Travel Agency

4.1(11 reviews)

1.5 mi

Never called me back. I don't think they really meant to help me. Never pulled through with their…read morepromise to help,

Not helpful- call was a waste of time. Go on line to get…read morevoucher for Japan Rail Pass.

Looks like they don't take walk-ins anymore!

See all

Graffeo Leather Collection

4.3(32 reviews)

3.2 mi

I purchased a couple of Basquiat lithographs here recently and absolutely thrilled with Graffeo…read moreLeather Collection. I was walking in downtown San Carlos, and noticed they had a sign in front of the store which caught my eye. They are phasing out their art work and the lithographs were framed really well which made getting them a great value. There's a lot to look at when you are inside so I highly recommend you take a look. I'm really glad I did.

Good little shop with a wide variety of cashmere, leather products and more! As with any store,…read morecaveat emptor. I would not try to shop here if you don't know what you're doing because indeed as mentioned by some of the other reviews there is a fair amount of stuff that is not quite worth the price. However, there are bits and pieces that are quite nice. I picked up a lambskin wallet for $60 and a 100% cashmere scarf made in Germany for $50. Both excellent quality and highly functional. Some of the other cashmere stuff they sell you might want to be careful with though because I noticed pilling. And some of their sweaters are 100% acrylic which is 100% hot garbage. Just exercise caution and good judgment and you should have a decent time overall!

See all

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Dan C.

Elite 26

10

92

181

2 years ago

I would like to take a moment to commend the staff for their exceptional customer service at their new store, conveniently located next to the Lego store. The value provided is quite reasonable, and the owner, Tony, is dedicated to offering the best deals available. The store features a diverse selection of luggage, catering to various needs and preferences. I highly recommend visiting this store for your luggage requirements. It is situated within the Hillsdale Shopping Center. read more

Michele G.

0

91

0

2 years ago

Store manager was very helpful showing me all the features of the two pieces of luggage I bought about a month ago. I appreciate the great service! read more

Tony V.

0

2

0

5 years ago

The best service place for shopping for luggage and travel related items in San Mateo region. Thanks. read more

Innovation Luggage - luggage - Updated August 2026

People who viewed Innovation Luggage also viewed

Going In Style

3.6

(22 reviews)

We were strolling through the Stanford Shopping Center and happened to walk into Going In Style by…read morechance and we're so glad we did. Patina greeted us with a warm, friendly welcome that instantly made the experience inviting. She walked us through the Briggs & Riley bag options with just the right balance of guidance and space. No pressure, no overselling, just genuine help. We ended up purchasing a backpack I'd been wanting for work, and Patina made the entire process smooth and enjoyable. Amazing service, a great selection of quality bags, and a truly pleasant shopping experience. Definitely recommend this store!

Your quintessential small travel store…read more For a small size they have tons of merch. I needed a RFID blocking wallet for our trip to Turkey and Italy and its hard to get a feel for the sizes. I wanted to see how they felt in my pants as it were. They had the one I needed and the lady working the store was super helpful and offered up some practical suggestions. As I noted above the store is loaded but despite its small size it does not feel cluttered. Customer service is on point. Prices are in line with everybody else. As noted in a few reviews this store is a bit hidden away at the mall but if you need travel stuff its truly a gem.

Tumi

3.7

(3 reviews)

The store was closed on July 13 for 30 minutes to serve two customers in private…read moreVery insulting !!! If this is common Tumi policy they lost me as a faithful customer

I recently unexpectedly received a promotional code over email from Tumi and decided to use it on a…read moregolf scorecard holder. Upon checking out, there was an option to pick up the item and I discovered that Stanford Shopping Center now has a Tumi store. The item pick up process went smoothly and my salesperson Saarina also helped me monogram a Tumi item I had purchased from another store. I also learned from her that most people prefer either the gunmetal monogram to match the color of the Tumi metal hardware or just plain embossing.

Graffeo Leather Collection

4.3

(32 reviews)

I purchased a couple of Basquiat lithographs here recently and absolutely thrilled with Graffeo…read moreLeather Collection. I was walking in downtown San Carlos, and noticed they had a sign in front of the store which caught my eye. They are phasing out their art work and the lithographs were framed really well which made getting them a great value. There's a lot to look at when you are inside so I highly recommend you take a look. I'm really glad I did.

Good little shop with a wide variety of cashmere, leather products and more! As with any store,…read morecaveat emptor. I would not try to shop here if you don't know what you're doing because indeed as mentioned by some of the other reviews there is a fair amount of stuff that is not quite worth the price. However, there are bits and pieces that are quite nice. I picked up a lambskin wallet for $60 and a 100% cashmere scarf made in Germany for $50. Both excellent quality and highly functional. Some of the other cashmere stuff they sell you might want to be careful with though because I noticed pilling. And some of their sweaters are 100% acrylic which is 100% hot garbage. Just exercise caution and good judgment and you should have a decent time overall!

Marine Layer

3.7

(19 reviews)

Greenwashing to the max. Their clothes disintegrate after just a few wears and washes. Their…read morecustomer service is passive aggressive to the max. I ordered a $150 cardigan that developed a hole in the armpit after fewer than 10 wears/washes. These aren't investment/capsule pieces at all. Just fast fashion with great marketing.

While I like their clothing, I had a really frustrating experience in person with an online return…read more I had purchased a coat online (coat was great but just didn't fit right) and, since I was in the area, decided to return at the store. In retrospect, I should have just mailed the return in as I had originally planned. The male salesperson helped me out, scanned the item, and I thought the return was complete. However, when I went home and checked my receipts, I realized that I had gotten incorrectly charged for an exchange for a $100 sweater instead of getting refunded for the full amount of the return item (keep in mind, I just returned the coat and left in less than 5 minutes; I certainly did not purchase any items or make an exchange). I called the store and am hoping the mistake will get fixed and I'll get reimbursed the full amount but this was super frustrating and has never happened to me with another company before - I'm still at a lost for how I could have gotten charged for an item that I didn't purchase....

Stern's Travel Shop

4.2

(28 reviews)

When we arrived at the mall, we noticed this luggage shop.. here's Briggs and Riley luggage again!…read more I thought this shop had a larger assortment and equally great service. Love the shopping experience! Thank you

Very knowledgeable and friendly staff! They took the time to explain multiple features on their…read moreluggage. I will definitely shop there again.

Bath & Body Works

3.8

(36 reviews)

I've had multiple frustrating experiences with this Bath & Body Works location. Most recently, the…read morestore could see that I had redeemed a reward, but refused to honor it and told me I needed to take it up with customer service. So the reward showed as used, but I received no benefit from it. This is not a one-off issue. I've also dealt with price discrepancies and last-minute cancellations on pickup orders. I like the products most of the time, but the customer experience has become unreliable and frustrating. A rewards program should not require customers to chase down basic account issues after the store can already see the reward was redeemed.

Had a great guest experience here today. Sabine and the rest of the staff were super helpful and…read morekind without feeling fake. I'm loving this year's Halloween collection, too. This location is always tidy and easy to enjoy.

AWAY - San Jose

4.8

(12 reviews)

I recently went to the AWAY store to purchase a carry on suitcase. I walked in and was helped…read moreimmediately. The young lady helping me was pleasant and answered all of my questions. I can't wait to use my suitcase.

5***** for Lindsey!…read more Came to AWAY after walking by MANY times and having the rose gold aluminum suit case catch my eye. I was set on a silver aluminum TUMI but I had such a bad experience at the TUMI Santana Row location that I decided not to buy a carry on with them and I'm glad it did! I was welcomed as soon as I walked in by Lindsey and the rest of the staff. The store and clean and all the associates are very knowledgeable about the products. I walked away with the bigger rose gold carry on and even got the tag stamped in rose gold with my initials! The AWAY warranty can't be beat either! I highly recommend you come to AWAY Santana Row if you are looking for a luggage!

Road Runner Sports

3.4

(606 reviews)

I just wanted to give a shoutout to John for his excellent service. I was in dire need of new shoes…read morebut was dragging my feet getting new ones because of my specific workout needs and chronic pain issues. John immediately jumped to my aid when I walked in, and helped answer all my questions thoughtfully and compassionately. He took all the time I needed to try out different options and guide me through the pros and cons. As a bonus, my girlfriend was with me at the time, and she was so impressed with the service that she asked John for assistance when I was done. He helped identify what options could help and got her set up with some custom insoles. We both left feeling very well taken care of and have been enjoying the difference we already notice in our day-to-day workout routines. Big thanks to John -- we highly recommend asking for him if you're in need of assistance at this Road Runner!

Cannot give Roadrunner Sports SC a great rating, but it's also not terrible, either... There's not…read moreenough people at this location and they don't help customers. I've been in there many times where I just stand and wait and no one will help me. Definitely not my favorite location. Not only that, but now all of their calls go directly to a call center in Mexico. You cannot call the store direct to put something on hold. It's really frustrating and I did not think Roadrunner would implement this- but they have. The call center agents do not have the information on inventory. Years ago you could call the store directly to put items on hold or talk to a store associate. I understand the store gets very busy ....but no other retail location that I shop does this.

Margaret O'Leary

4.4

(19 reviews)