Stopped in to begin looking for a suitcase to check as luggage for an overseas trip. Destiny was incredibly helpful. She cheerfully described my options for purchase, including the pluses and minuses of each. She is clearly well-trained to know what they're selling. Would recommend to others. read more

Outstanding service! AJju was so helpful and professional in ensuring that my Sherrpa luggage--which has been great--was replaced and updated under the warranty. This store stands behind its products and cares about its customers! Worth shopping here rather than online! Great customer experience. Bravo! read more

The Luggage Center - Luggage Near Me - Burlingame, California

We stopped by The Luggage Center on a whim on New Year's Day and were immediately greeted by Ali, who was incredibly helpful from start to finish. We've been on the hunt for new luggage and decided to treat ourselves to a pre-wedding gift, and Ali made the experience effortless and enjoyable. He took the time to walk us through the different options and showed us how everything functioned, which made choosing so much easier. We ended up purchasing the Briggs & Riley carry-on along with the attachable duffel, because we absolutely refuse to check luggage! Such a great experience overall. Knowledgeable service, no pressure, and exactly what we were looking for. He even monogramed our initials on them! Highly recommend! read more

Ali was super amazing and helpful. We actually ended up getting some extra Briggs and Riley pieces. Ali took time to go over the variety of brands. Top brands to choose from and same price as Amazon or direct so its was good to help local store and still get a good price. read more

Terrible customer service. Rude, unhelpful, dismissive. Clearly not interested in working with me.

I live in the Eastbay and drive to their location in Burlingame. I've purchased luggage at their old location and have been very happy with their service and guidance in the Briggs and Riley collections. I will continue to be a loyal customer. This is the one-stop shop for your travel needs. read more

I placed an order through their online store. A few days later, I received a text that my order was cancelled. I went online and placed another order. Again, that order was cancelled. I finally called the store to have them tell me that they did not have these products in stock. They should update their website to reflect their inventory. read more

Lot of selections of luggages to pick from. I was happy with the 2 luggages I purchased. I highly recommend this place & prices are pretty decent. read more

Super expensive (marked up) Briggs and Riley and Rimowa luggage. Yes, I saw the sale signage of 50%, however, it was still overpriced. Located on the tony corner of Burlingame Ave and Lorton. Maybe that's why the retail items are super expensive due to the high rent? Although I do enjoy browsing inside the store, I've had zero luck on actually buying something from here. Its sad.... read more

The Luggage Center - Super expensive - Luggage Near Me - Burlingame, California

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I'm going to keep this short and sweet. When a business and its employees do what they should, and then far exceed that expectation, there is not much to say! Recently bought a number of pieces of luggage online/over the phone, several different times over a period of 2 weeks or so. Dealt with AJ, who was SUPERIOR...great phone conversation, excellent pricing, prompt shipment and communication, kept me aware of what was going on. When there was a snafu I created, it was resolved immediately, and with great understanding. What more can I say? read more

Good morning: I parked outside their business, on Lorton last week. My credit card didn't work the parking meter. I went into the Luggage shop & one of their associates came outside to help me. When she realized my card wouldn't work she suggested quarters. ( Its been a long time since we added $ to a meter!) O.k so I did. I calculated my time with a friend in a restaurant. She offered to continue filling the meter should I run late- as I did. I entered the shop again & offered to reimburse her She refused. This is the shop I'll purchase luggage from going forward- or luggage supplies. They have hundreds of options from everything from tags to pieces. Give them a try please. Remember, the kindness of strangers goes a long way. Thank you ladies! Gracious, willing to assist, kind & supportive. Nothing better!! read more

Never again will I purchase a piece of luggage from anywhere else but here. This past week I had some time to kill and popped into the Luggage Center. My wife had been complaining that her old carry on was beat to crap and was hinting that it would be nice to get a new piece for Christmas. I walked in and noticed they had one of the brands I was considering. One of their stellar sales people (Tanya) took the time to show me the line and explained in easy to understand English the benefits and drawbacks of each. Her knowledge of luggage blew me away. She offered her opinions and suggestions but not a hint of high pressure selling or selling up to a more expensive brand. Tanya then gave me her card and told me that if I had any more questions that she would be there to help. I was sold right then and knew right then that I would be back and buy the luggage from her. I decided since my wife and I are traveling tonight to Belize that maybe I should stop in earlier and pick up her Christmas present early. So yesterday I dropped by. Tanya unfortunately was not there, but Jeff was. He was just as knowledgable and professional as Tanya and I am very impressed of the level of consistency and awesome customer service. Jeff took the time to once again explain every last detail and also offered some of his opinions. I walked away with a Victorinox 5.0 Mobilizer carry on. I brought home and when my wife opened the box she immediately fell in love with it. She loves all the features and it's light weight. I scored some major husband points! The prices here are competitive, and the customer service is some of the best you will find. I highly recommend coming here for your luggage needs. read more

This downtown Burlingame luggage store has just about everything one might need for travel. Their wide selection of luggage includes Briggs & Riley, Travelpro, Swiss Army and Samsonite. There's something in almost every price point so it's a good place to visit whether you're on a tight budget or looking to splash out. They also have an assortment of travel accessories including pillows, passport holders, money belts and even tube socks with hidden zippers to hide your valuables in! read more

I am a flight attendant and had a Burlingame layover in 2017. I stopped I at the luggage center looking for a durable hand bag with plenty of pockets. The folks at the store were kind, knowledgeable and not pushy. They led me to a few great choices. I had a great experience and have had my bag for a year and it still looks brand new! Considering the fact that it is in constant hard working use..... I couldn't be happier. I would like to give a HUGE "shout-out" to Bob who was kind enough to go back through last years receipts for me today in order to find my receipt and email it to me so that I could complete some necessary paperwork. If your looking for high quality luggage and customer service as well. Stop in and see Bob at the Burlingame Luggage Center. read more

This place is excellent! It's a pricey shop l, but they have such a wide variety of stuff that you can't find anywhere else. I came in last night (Friday evening) because a luggage I bought didn't have the built in lock bolted in. The attendant was so nice, trying to help us find some screws to use it with. He brought out a box of bolts and then he went downstairs where he found a broken luggage with a broken lock and gave us the bolts for free! So appreciative of this guy's kindness since I just bought the luggage a few weeks ago and will be using it for the first time in a few weeks. He was very attentive and friendly and didn't want anything for the bolts. Really appreciate this guy's kindness. Looking around the shop, they have such a wide variety of stuff. I'll definitely come here if I ever need something specific for my next travels! It's a shop that has been on Burlingame ave for a long time so I'm really glad that it was still here today and there was such a nice salesperson to help us. read more

I have browsed this store for years. Great stuff. I made the mistake of buying a cheap piece of luggage elsewhere and of course (being a frequent traveler) it didn't last a year. I made the decision to get a quality piece of luggage and paid less than amazon or eBags for a top notch Victorinox bag. Staff were super helpful. read more

I passed by to check out Briggs & Riley as we need sturdier luggage with good warranty. I forgot the name of the female that helped me but she was patient as I tried the different bags. I ended up not purchasing at the store because stock was limited (understandable due to COVID shipping delays) but would still recommend the shoppe for trying luggage. read more

Love this place, and will never look for another luggage store. AJ is so kind, knowledgable, honest, and helpful. Excellent service. Huge selection of luggage, and travel accessories. They open 7 days a week, from 9-7, and we love our Briggs and Riley luggage we got. We strongly recommend this place. read more

Amazing, patient, helpful staff and great inventory of high, quality bags. I'll admit it, most of my suitcases have come from TJMaxx and have lived a short life span. Well, this time one broke mid-trip in San Francisco. AJ and the staff at The Luggage Center were incredibly helpful. I was able to shop for a bag over their chat feature on their website and pick up a couple of hours later in the store. They've got bags ranging from Samsonite to Tumi and will be considerate of your needs and your budget. Most of all, a big thanks for being friendly, helpful, patient, and caring! read more

Bob, the gentleman who assisted me, went above expectations assisting me with a quality carry on. I came in and told him what I was looking to spend, he showed me plenty of options, and I ended up picking out a perfect quality carry on for my needs and saving half of what I originally came in prepared to spend. Would recommend this establishment to any frequent flyers/ vacationers looking for quality products and knowledgeable staff. read more

Whenever I'm strolling along Burlingame Ave. I always find myself here. Probably because I love to get away someplace, and always looking for some new, cool luggage to pack up and go. Good variety of luggage collections, packs, duffels, brief cases, and travel accessories. Prices are pretty standard, but they do have some pieces that are on sale or clearance. What I do like is that the sales staff is very knowledgeable of the products they sell. They won't push the most expensive item on me, unless it's the only item has all the features I need. read more

The owner quoted us a price of $50 each because he said they were "on sale"! When I handed him my credit card he handed me the slip to sign AT $59 each or a higher price by $18 without any explanation and never apologized. When I challenged he said, he "made a mistake". I have told all my friends and many residents of Burlingame the story. read more

I always want to support small businesses but this place is horrible, no surprise they are paying for Yelp ads. You should invest in hiring quality employees instead. I was forced to hurry up and decide if I was going to buy something because their employee needed to move her car. They have the same things as Amazon and Amazon is a few dollars cheaper for their travel accessories. Not sure how you guys are still in business with rent being so high on Burlingame avenue... read more

Yes, this place is a little pricey, but they usually have a few different brands on sale at a time. It is also nice to have a store that is not a large chain on Burlingame avenue. There is a wide inventory and the store is quite spacious. There really is a wide range to choose from in terms of price and some products that I have been recommended were less expensive but very durable. The staff here are very knowledgable on luggage. I have always found the people that work here very helpful. I have bought backpacks and travel luggage here throughout the years, and I have so far only had good customer service. read more

Great selection of different sizes and brands but I recommend that if you want the best just buy Briggs & Riley from them. The staff is extremely knowledgeable and not pushy! read more

They will randomly close 'for lunch' at any given time of day, with only the message that they 'will be back soon'. A customer should be able to rely on their being open during business hours, so they don't end up wasting time or making an unnecessary trip. I was in a time crunch and had a flight to catch and raced here to get something I need for it- at 3:30pm. At a bare minimum, they should provide an estimated time for when they will return, and/or a phone number, instead of a vague 'soon', so we know if it is worth trying to wait out. And they should really reconsider what 'soon' means to them vs what it does to a waiting customer. I held out for half an hour, which was risky for me, before no choice but to give up. There were at least 5 others wanting to get in, but who gave up after 10mins. Really poor form, and completely thoughtless to their potential customers. read more

BEWARE. The luggage center carries brands that do not honor their warranty. Importantly, the Luggage Center selects their products and is unwilling to stand behind their products to make things right. Brought a piece of luggage that was bought there for warranty repair and was basically told "tough luck". Just buy on-line. Local merchants should stand behind their products as well as Amazon does (at least!). read more

I love looking in luggage stores, makes me daydream about new adventures. Anyways, I went in to check out luggage sizes because for my latest trip I only had something too big or too small, so I wanted to find something in between. I was undecided but then got help from Jeffrey and of course walked out with a new suitcase. He was very knowledgeable about the different brands and provided good opinions and recommendations. He didn't try to sell me the most expensive stuff in the store and helped me make the right decision. I will return when I need a new travel accessory. read more

I love my Briggs & Riley large spinner so much that I decided to break down and get my wife one. I went to luggage Central in Burlingame, CA and have been very happy with the customer service. Supply chain issues slowed down my purchase, but the folk at LC were great to communicate with me and keep me in the loop. My bag has arrived and it was worth waiting for! Thanks Luggage Center in Burlingame, CA... I'll be back! read more

I happened to be on vacation in CA and needed a replacement luggage cable tie for my luggage tag that broke. The 2 sale people at the Luggage Center in the Burlingame location offered me2 cables at no charge. Amazing kindness. Thank you so much. Their luggage selection looks great! You owe it to yourself to checkout their vast selection and great customer service to boot. read more

The Luggage Center - Luggage Near Me - Burlingame, California

I ordered a medium Briggs and Riley baseline spinner piece of luggage for an fast approaching trip. I posted in the chat that I sure hoped my new luggage would arrive in time. I was thrilled when they made certain it would by processing the order as a prior and the shipping method they used at no extra cost to me. It arrived TODAY and I will have all day tomorrow to pack! They also made a discount code for me when I explained that none of the ones I tried online worked. They were already the least expensive I could find and still applied an extra credit to my card since I had placed the order earlier in the evening. Now this is what good customer service looks like! Thank you, Luggage Center! I love my new luggage. read more

I went in to find a backpack for short trips. The Luggage Center had a really nice selection and AJ, the salesperson, was fantastic. He knew I wanted a backpack that was in stock in other stores, which he had to order to be sent to burlingame. My problem was I was traveling soon. Thankfully he was in the area of their Berkeley store and picked one up for me. Man, what service. What topped it all was that the backpack was also on sale that day!!! Thanks, AJ read more

My wife and I were considering purchasing new luggage. We happened to be walking around Burlingame ave and strolled in. They have a great selection of high end luggage (rimowa, Briggs and Riley) and we were immediately welcomed by AJ. I asked quite a few questions on the different models and was impressed by AJ's knowledge of each of the brands and their models. That's what sold us. We ended up with an entire Briggs and Riley luggage set because of the excellent customer service. If you are looking for new luggage, this is the place to go! And ask for AJ as he was very helpful!! read more

We had ordered a eagle Creek duffle off of an internet site and it never showed up. Came here and got a great deal and great service. It was a few $$$ more but very close to the online price. We worked with Jeffery and he was very helpful. Great experience. - i star because of parking. What a pain in the A**. read more

Great variety. The owner is a sweetheart and was super helpful! Definitely recommend!

Came in over the weekend and got helped by a very nice young lady I believe her name is Karen, she knew her product! Very friendly and even helped me to my car (as I bought more than one piece of luggage) she explained all about the swiss army warranty and quality. Definitely will be returning before my Hawaii trip next month! Store is located in the heart of Burlingame right across from Starbucks! Great store and great experience over all. Definitely ask for Karen, she'll work with you without being pushy you'll feel right at home! read more

Came in looking for a new backpack and clerk-dude directed us to where they were in the back of the store. As we're perusing the Briggs & Riley bags, dude walks up and makes a point to tell us how expensive those bags are. Huh. Moments later, another customer walks up and begins perusing the same B&R bags. The clerk approached him and somehow "forgets" to give this gentleman the same "oh, those are really expensive" disclaimer he was so eager to give us. I've heard this tune before (cough Nissan Serramonte). Needless to say, we left. Seems these guys only prefer to cater to a certain *shade* of clientele, so I'll buy my luggage elsewhere. read more

"me: so its supposed to rain tonight and i wanted to wear my cashmere coat does that make me sound gay? Sent at 2:01 PM on Friday" Taken from a Gchat convo to my future ex wife. It's Friday afternoon and I should be working, but the stress of finding a solution to open a Word doc and the fact that my friends flight from NYC is running two hours late has lead me here to write a review. Hoof work I say! It's a big weekend full of dinners out and our annual Holiday party in San Francisco. The things we stumble across to make ourselves appear to be more mature, like the Luggage Center in Burlingame. Recently I was in need of a fancy new business card case to take with me on a work trip. My first stop was here. I thought for sure I would find what I needed. Well I didn't but I did find a new leather carry on and a slim wallet where I can stuff it full of $5 dollar bills and make myself look like the high roller that you all think I am. The staff here is always friendly and helpful. if it's a bargain you are looking for this probably isn't your place. But if it's quality you are looking for then look no further as this is your place. read more

Let me start this review by saying that this is my opinion and I realize I may have expectations that are not realistic. When I go into a specialty store, like this, I expect the associates to be knowledgeable, helpful and offer their opinions. I got none of that. What I experienced were 2 people who seemed to want to stand behind the counter and just wait for me to choose what I wanted and then they would ring me up. I asked questions and got a lot of blank stares from the guy. The girl was playing on her phone the entire time and never looked up. Luckily, I am very familiar with Eagle Creek and knew that I couldn't really go wrong with a brand purchase. It's experiences like this that make me want to shop online. read more

Had an unpleasant experience here yesterday and I will not be going back. I went to actually buy carryon bag but thought I would also ask about the last bag I bought there which broke almost immediately. The guy said because I used it, that there is no guarantee and that it was the cheapest bag in the store. I paid $180 for a tiny bag, which in my opinion is NOT cheap, but regardless, he basically was telling me that they knowingly sell cheap products and don't care if they break... well, I didn't buy another bag AND I won't buy a bag from here again. read more