I have been going to this place for over ten years and have been satisfied with the service. The…read moregirls are bubbly and energetic entertaining and willing to help you pick out the perfect frame and they have a large selection for the person that is looking for a designer frame or the person that just looking for something to help them see the world. I definitely recommend this place and if you are needing a eye exam make an appointment it can be busy sometimes.

Loyal customer service is always 100% the staff greats you by name and handle you like family I…read moretake my wife and children there and they love it and if anything happens to any of their item they stand behind it 100% that's what I love about this place class and style

I am shocked that Pildes has only 3 stars (And Revolution Eyes in TriBeCa has 5!) when they are the…read morebest optical shop I have ever experienced. My husband and I have both bought several pairs of glasses from them over the past few years and their service is stellar. The staff on the shop floor are wonderful. Helpful without being pushy. And they give honest opinions about how things look. I recently had to order replacement lenses for some Tom Ford glasses I bought from them and despite that they were a difficult prescription, they had them back and ready to go in 3 days! I would highly recommend them: A great selection of high end brands, wonderful service and quick turnaround on orders. Definitely a 5-star experience!

I found this place online because I wanted a pair of Chrome Hearts and after searching, found that…read morethey were more of a niche brand and not so widely available. I'm handicapped, so before I travel anywhere far, I will call ahead to find out what obstacles I'm dealing with. The person who answered was the same person (I knew by the voice) who helped me the day I went up here, answered my questions fine, but I can't help but feel this annoyance in his voice and energy. Maybe he was busy at the store, so I didn't really think anything of it. Either way, I traveled an hour and a half from Cherry Hill, NJ to come here. The store is located on the second floor the Short Hills Mall and it's outside of the Bloomingdale department store. I use crutches and am an amputee, so knowing exactly where I am is important to me to gauge how much moving I will have to do. i get to the store and it's a small store with a few brands available on display. My mother came with me because she was interested in buying a pair of sunglasses (which she did) and didn't feel comfortable leaving me to travel alone too far. We're Korean and she was telling me how the people in the store were judging us because we looked "poor" or not what they would expect people who shop at their store to look like. I told her she was crazy and not to say anything because I just wanted my glasses and to leave. I had just walked a pretty good distance from the parking lot and I told them that I was the man that called about the Chrome Hearts. He kind of acknowledged me and was speaking about 10 feet from the counter to the Chrome Heart display. No offer to really help look or even sit. I didn't think anything of it. I asked to sit and started shopping. He brought a few pairs over and I started trying them on. I quickly found one I was interested in and selected the color for the transition lenses (I chose Amethyst). They actually told me that it would be about 2 weeks initially. I asked them to mail them because I wasn't going to come back (I own a business in Philadelphia and I usually cannot leave). I left and waited to hear back. I was anxious and was awaiting a call for any updates. A week and some change had passed, and I still hadn't heard anything back, so I called them. They picked up, but acted like they didn't know who I was initially. I even said that I was there buying the Chrome Hearts a week ago. I doubt there are few people coming in here dropping thousands on 1 pair of glasses. Especially that recently. Anyways, I keep giving them the pass that maybe they're dealing with shit and are too busy. I asked them what the status was, but no one could answer and they asked who sold me the glasses. I couldn't even answer the question because the guy didn't even introduce himself at all. But I remember his face and I never forget a face. He's a white boy with long hair and glasses. Either way, they said they would have someone call me back. I waited a couple hours and heard nothing, so I called back again. The people asked again who helped me and I said that I was supposed to get a call back but didn't hear anything. They put me on hold and FINALLY got a hold of the man. He had a very distinct voice and I immediately recognized it. He picks up and says, "HE is calling", when clearly I am the one on hold and am the one who called. I rolled my eyes and just bit my tongue. Only to find out that the lab was having issues with the tattoo that is imprinted on the lens, and that Amethyst may no longer be an option. He said he would call them and find out if it was possible in anyway, and he also asked if gray was a possibility if Amethyst was off the table. I said it was fine and awaited a call. I waited and heard nothing. SO I CALLED AGAIN. He then told me, "Oh yeah the Amethyst wasn't going to work, so I told them gray." I'm just appalled honestly. The amount of miscommunication, NO COMMUNICATION, and COMPLETE LACK of professionalism is enough to never come back. I then waited again for my call, only to have to call back AGAIN, but this time I was pissed so I let loose. I told them that I had seen better service at fast food places and expected MUCH MORE from an "upscale" retail store. I guess that lit a fire under their pompous and arrogant asses, because they ACTUALLY started calling me. I received daily updates about my glasses, and then they told me that it was going to take more time because the "LAB" fucked up the lens and it couldn't pass "quality testing". I'm over it at this point and felt compelled to write this in hopes of saving others from an absolutely HORRIBLE experience. This place did a revamp and name change and I see why now. Would never recommend and never go back. If you're looking for Chrome Hearts, then you are better going to NY and giving your money to people who actually care and appreciate it. 0/5 stars if I could.

Jack helped me fix my glasses and while I was there, I found another pair of frames that I was…read moreinterested in. He spent a good amount of time walking me through the lens filling process and answering my questions. Unfortunately, with the way that my eye insurance works, I am not eligible for my benefits until May of this year, but I will certainly be returning back to Jack to get those frames!

Just had a great first time experience here. I stopped by Fashion Optics to shop for Maui Jim…read moresunglasses. I was very impressed with how knowledgeable, helpful, and honest the owner Jack was. The service I received was outstanding. Jack shared great feedback about what frames work best for my face shape. He was very patient, and was able to quickly suggest the best fitting sunglasses for me. I'm very happy with my purchase and will be coming back for all my family's eyewear needs.

Outstanding customer service experience. We dealt with Liz, who was very helpful and solved our…read moreissue promptly and professionally. I would highly recommend Costco optical for a great customer service experience.

This optical department is garbage. I've been exclusively buying glasses from a different company…read morefor 12 years. I decided to stray over the summer because Costco was offering a great deal. The staff was rude and made fun of me for having a high prescription and said I probably wouldn't look good in frames because of it. I left this Costco in tears and mentioned my experience to management. They were treating me as if I wasn't a person. While both the store manager and optical manager apologized, I won't consider them for glasses. It's a shame because I love this location's store. They don't allow returns on glasses either which is important to note for anyone considering.

Seriously the best, fastest, most professional optician in the area!! We reached out urgently…read morebecause our daughter's glasses were lost and Dawn ordered us new lenses right away. SEVERAL places that we called who typically have baby frames were closed for the holiday for several days. We checked about 10 places total. We brought new frames to Dawn and she had them done within hours! We're so grateful that we didn't have to go the rest of the holiday season without the glasses for our baby girl. THANK YOU DAWN!!

I have used Dawn Opticians for at least 20 years. Dawn has a large selection of frames and is very…read moretalented in matching a frame to your face. Her pricing is competitive and the quality of her lenses, frames are various options are better than what you get in the chain stores. Nearly every time an ophthalmologist "checks" my lenses, they comment how well they are made and how competent my optician must be. Plus Dawn is a pleasant and honest person to deal with.

Ruth is the best. The selection is always up to date and through the years as a client, the service…read morefrom Ruth Hanson is exceptional. Ruth knows how glasses should fit. My comfort in wearing glasses is priority & the reason I shop there. Go and check it out, it's worth the experience.

The best care that I have ever received for eye care has been at J.J. Poole in Milltown. Ruth is…read morethe owner and she takes all the time you need to make sure that your prescription and frames are right. There are no "One Hour" promises, no pressure and last minute offers to get you to make a decision. She is kind and patient and makes sure its right. I especially enjoy the selection of frames. I like the bright colored, metal ones but she has everything including readers, sunglasses, protective goggles and children's frames. My husband even gets his frames there. He is rough on his glasses and he is always bringing them in for repairs. Ruth is great. Go see her on Ryders Ln where the Tomato Factory is.

The staff, especially Jasmine, were friendly and helpful! I liked their selection and help finding…read morethe right pair for me. But deciphering their operating hours was a hassle especially spending the atrocious tolls for me to get there to find out they're not open. I ended up having to have them shipped to me which I appreciate but aligning your operating hours, at the very least, on your home page should help remedy the inconveniences I experienced. I might add that wasting your time on the Groupon is a mistake. If you don't find glasses you have to pay for the exam and those frames and lenses are not cheap. That plastic and lenses aren't paying for themselves 1000$ later.

I've been to 4 different Cohen's and the Manhattan 34th Street one is simply the best one. This is…read morethe one I'm staying with. Great staff. Dr. Kruger gave a thorough exam. Kruger, Donna, Jasmine and Nicol are a fantastic staff. Everyone is very friendly and professional. 5 Five Stars.

Noticed that there weren't any current reviews, so: Jeffery's is as great as ever. Both his…read moreadvise and his workmanship is A+. I've been a customer for many years.

I've been going to Jeffrey Optics for my glasses for years and I highly recommend Jeffrey. I'm…read morealways confident that the glasses will be perfect. He goes out of his way to accommodate special requests, even sending me glasses once when I lost them and was out of the country. Highly recommend!