Do not ever give this place your business. Scratched a chrome rim and refused to provide any…read moresolution other than a discount on rim polish at their "homies" autozone. Said that they have no tools to repair a rim they scratched and no insurance or policy stating that they cover damages done to other peoples property! They even had the audacity to suggest that I had done it on the way home! Store is ran by uneducated delinquents who assume that you are just as slow. Had to reach out to corporate for a proper solution. Never again.

I took my car in thinking I had brake issues. They told me I needed brake fluid. The first time…read morethey fixed it I had no brakes at all. The second time they added the fluid again and drove my car around the block to bleed out the bubbles? Whoever the driver was, was short and pulled my seat up and broke the seat adjuster button and they refuse to fix or pay for it. He was nice enough to leave the broken button in my cup holder. It cost me $700 to have it repaired. Not only that but they charged me $1,200 for fluids for my 92,000 mile checkup when I didn't have 92,000 miles on the car. $1,200 for fluids? I want my $700. Poor customer service even from the regional manager. Rude and didn't call me back when he said he would.

Every time I come there is always a different crew of people working. I don't know if that's good…read moreor bad. I made my appointment a week ago. I knew the brand of tire I wanted so I told them to make sure it was in stock and ready to be put on my car. I scheduled the appointment so I wouldn't have to wait long and so they would be prepared, but I've been here three hours and I'm still waiting. My car is up in the air in the bay. There was only 1 person sitting in the waiting area with me when I got here so I don't know why they scheduled me for this time if they were not ready to service me.I only came here for a set of new tires. People that dropped their cars off before me have come and gone. I'm going to start looking at Mavis or some other chains that will offer faster service, good customer service, reasonable pricing and someone that values customer's time. My time is important to me and this happens every time I come which is not often. I am not happy this afternoon. I got off early to get this done and over 3 hours is a long time to wait on a set of tires!

Took my truck there that needed a new AC hose. I told them what the issue is and what part to…read moreorder. The truck sat there for 2 days and nothing was done to it. They finally ordered the part and told me the truck would be ready Friday. Haven't not heard from them I drove there around 330 to check on my truck. My truck had been backed out of the garage bay so I figured it was done. When I asked they said no they haven't fixed it yet. This was 3.5 days now for a job that takes an hour.

1st, I would like to say that I been using their Sevice for about 5 years with no problems, but my…read morelast experience was horrible. I have a 2005 BMW x5, that I had towed to Bravo 4 Autowerks, due to it not cranking. They kept my vehicle for about 6 weeks and said I needed a new engine costing $9000 to $11000. Of course I said no and had my vehicle elsewhere, come to find out it was an crank shaft sensor, intake cam shaft sensor, and a exhaust cam shaft sensor costing $40 total in parts from amazon (after market brand). I am very disappointed in their handling of my whole situation!

DO NOT...DO NOT take your import vehicles to this shop. This complaint is about BRAVO4 Auto Werks…read more Trusted my 2007 BMW 328i to BRAVO4 for repairs on April 17, 2026; they kept my car until July 6, 2026. They are not trustworthy. Mark is a liar and will not communicate with you. Instead, Bravo4 kept my car for nearly 12 weeks without providing adequate updates on what they were doing or when it would be finished. I would call, and Marie, the desk assistant, would tell me she did not have any answers. Mark, the technician, was never there. He would be on vacation. My car sat there. I did not have access to what was going on regarding whether any repairs were done. April went into May. I would even go to the shop and appear in person to ask about the status of my car repairs, only to be told that they did not know and that Mark was not there. I made two or three appearances and called weekly about my car over the next eight weeks. April to May, May to June, BRAVO 4 had my car supposedly doing repairs totaling what I agreed to, $2,300. At the end of June, I told them I wanted my car back, repaired as agreed. When I got my car back, my stereo was no longer working, and the ceiling interior was falling out on my head because he left it out in the scorching sun over July 4, windows up tight. They closed the store after I called to say I was picking up my car, and I had to wait until Monday, July 6, 2026. I WOULD GIVE THEM A ZERO IF I COULD.

To get honest and timely assistance is greatly appreciated at anytime but even more important now…read more Brandon was awesome. He quickly recognized the issue and got us taken care of quickly. I can't say enough about how comfortable he made us feel about leaving our vehicle in his care.

From the owner: Specializing in repairs for high end vehicles and old school models with over 15 years of…read moreexperience. We can handle transmission repair, engine repair and custom body work. Give us a call today for more details!

Recently purchased a 911 from Porsche Northlake. Had a great experience. Car was fairly…read morerepresented, process was transparent. The General Manager Mr. Romano treated me like a VIP all the way thru. I just had the IMS preventative maintenance done by the service department. Mr. Pellett, the service manager was knowledgeable and professional. Will look to do business with this dealership again.

On July 4th, my husband and I decided to check out the new Northlake Porsche. While we were there,…read morewe looked at what was advertised as a 2023 Panamera 4 Platinum Edition in Copper Ruby. Steve also gave us a tour of the new facility while we were there. We asked about the Panamera 4 that they had on the lot. He brought the car around so that we could look at it. Although we had no intention of purchasing a vehicle that day, we were interested in learning more about the Panamera model. We currently owned a 2023 Taycan in Cherry Red Metallic. After a discussion and a test drive, we found the Panamera 4 to be a strong contender and decided to consider a potential trade-in, given recent trends in the EV market and concerns about future depreciation. The sales manager presented an initial trade-in offer of $50,000 for our Taycan, which had 10,631 miles, no interior or exterior damage, two new rear tires, and the Premium Package (valued at approximately $7,500). The offer was later increased to $52,000. While we expected some depreciation, the proposed value was lower than anticipated. We were informed that, due to their costs and market conditions, the vehicle would likely be listed between $62,000 and $65,000 for resale after their CPO cost. The sales manager met with us to see if a deal could be finalized, but we opted to return home to consider the offer further. After additional discussion, we informed Steve via text that we were prepared to move forward with the trade. We scheduled an appointment for Monday, July 7th. Before signing, my husband mentioned that reviewing the window sticker, did not identify the vehicle as a Panamera 4 (all-wheel drive) so we questioned the listing. Steve verified this detail and confirmed that the window sticker was accurate, that it was not an all-wheel drive as they advertised. When we inquired about a price adjustment due to this discrepancy, we were told the price would remain unchanged. We asked whether all-weather mats (valued at approximately $200) could be included with the purchase; instead, we were offered a $100 gift card toward the mats. We had purchased our last three cars with Hendrick Porsche and the all-weather mats were included without issue, along with other gifts. Our experience with Northlake Porsche did not meet our expectations. The vehicle we purchased was missing some of the options we believed were included, and the front bumper and hood had poorly executed paint touch-ups, which we plan to have professionally repainted. Additionally, we were initially informed that our trade-in vehicle, the Taycan, would be resold for $62,000-$65,000. However, it is currently advertised on their website for $75,896, which is significantly higher than what we were told. We felt that the offer we received for our car was below its expected market value. We have decided not to pursue future purchases with Northlake Porsche. Moving forward, we plan to service our vehicle with Hendrick Porsche, where we have consistently experienced a higher level of customer service and honesty. We now questioning the integrity of Northlake Porsche.

Customer Service is top notch. Technicians are very cool and do a great job. Quick service. The…read moremanager here is amazing! I love coming here!

They did their job. It was a great experience . Jiffy has good customer service and they listen…read moreto the customer.

Awesome car for the money. Can't get this tech and warranty with any other manufacturer.read more

Attentive and quick service. Appointment set via mobile app. Updates of service progress via app…read more Attendants very nice and courteous.