I first went here in December of 2018, when I was experiencing a ridiculously bad back for the…read morefirst time in my life. I was actually at the point of being unable to walk upright, and was in a pretty desperate state. I was given a very thorough examination, x-rays, and then basically sat in a room with a coordinator who told me I would need to pay for everything up front - thousands of dollars of appointments - and also buy a $500 back brace and a $75 foam pillow, which was essentially a triangle of cushion foam. I fell hook, line, and sinker because I was in so much pain and just needed it to stop.
The first few appointments were pretty good, and I was actually feeling a lot better very quickly. However, I was also doing like 45 minutes of "physical therapy" (really just yoga stretches and some foundation training poses) at every single appointment, which was driving me crazy because my appointments were after work and it was already late in the day and I wanted to get home, cook dinner, etc. I mentioned that now that my back was feeling better, I was going back to doing yoga everyday and that I really didn't need the "physical therapy" portion of this at every appointment. I was told this was just part of it and it was required. I was told I had to do the exercises before I got adjusted, every time. I feel this was just a way to book a lot of appointments at once and then have everyone doing these exercises while we waited around to be adjusted.
At this point, once my back was feeling better, the adjustments started to be painful, instead of helpful. My upper back and neck began hurting, which had not been the case before. I was talked into getting a "dry needle" treatment, which I was told was like acupuncture. The hell it is. I immediately felt nauseous, hot, and got pains down my neck and up into my head. I asked the doctor to please remove the needles as I wasn't feeling well. She refused, saying they needed to stay in long enough to be effective. I left there that night feeling horrible and actually was in so much pain in my neck the next day that I had to miss work.
The whole time I had been going, I had been told I would at some point meet with a nurse practitioner for lidocaine shots. I had been told repeatedly that they had not hired one yet, even though I had already paid for these appointments up front. Eventually, over 8 weeks into this treatment plan, I finally met with a nurse practitioner. She administered a lidocaine shot - which I didn't even feel I needed anymore - and again, I felt nauseous, sick, and faint immediately. I tried to get up about 10 minutes after the shot, and almost passed out. I ended up having to lie there for 45 minutes to recover enough to walk and drive home.
Finally, I started feeling like these appointments were actually making me worse, not better. I decided to end my treatment plan with about 10 appointments left. I requested a refund for the unused appointments and was told no. I am still paying those appointments off on my credit card over a year later.
This place is out for the money. The adjustments are rough, the doctors are rotating and they seem to leave/quit often. The open floor plan is weird and way too intimate, the physical therapy is a joke, and half of the treatments seem to make you worse instead of better. Stay far away from these people. There are much better chiropractors out there who won't charge you thousands of dollars before you even have an appointment.
