To top things off, we were promised a refund and it never came in. 100% theft! There's a reason this business has a low rating and many of the reviews have similar content. Don't be fooled! read more

I am a private reading & learning specialist and have shared mutual clients with Udie over the years. We have referred our clients to each other for both evaluations and clinical therapy. The following is one example of the many times Udie threw a life line to children who were struggling through her evaluations. When an 8th grade girl's learning challenges presented as a mystery to me, I sent her to Udie for a speech and language assessment. Prior to my meeting Anvi*, her mom had literally drove Anvi to the mental health bldg near my local hospital because she was at a complete loss on how to help her. Anvi's grades had never been great, but they were slipping to almost failing and her standardized test scores were dropping too. The school had no answers & offered little help. Udie's evaluation revealed a significant expressive language delay that affected both reading comprehension and written expression. Anvi's genial nature and unwitting help from adults who filled in the gaps in her communications masked the true nature of her problems. It was like a blanket had been lifted when Udie diagnosed Anvi's language disability. Once helpless, Anvi's mom now had a road map to finding the best way to support her. I still see Anvi around town and she is happy & thriving. I can't imagine what would have happened had Udie not uncovered the source of Anvi's difficulties. Udie is supremely knowledgeable & experienced in her field. She brings intelligence & creativity to address each child's unique profile. Udie offers individually designed programs to fit each child, rather than fit a child into a predesigned program as some well known chain clinics do. My criterion for recommending a professional includes: are they knowlegeable, do they keep up with research, do they communicate my child's needs to me and arethey empathtic & kind. My observations of working with kids for over 30 years is they are not concerned about the furniture or conditions of a place, but how they felt & how they were treated when they were there. I would not recommend anywhere else to someone who needs the services provided by Udie and her staff. *name has been changed read more

My child has been coming here for more than 4 years. Udie took my child when he was at his worst behaviours during COVID and so called elite speech places like Hamaguchi did not want to provide therapy to my child. This place came highly recommended from another mom. This has been life changing for my child. Udie has handled every kind of behaviour thrown at her with patience and calmness. All her staff is equally kind and patient and professional. This is best place for AAC users. Udie is very knowlegeable and knows the children in and out. She will help you review IEPS , whatever u ask her for. shes commited to her profession. I would highly recommend Udie and Innovative therapy services anytime to anyone without any hesitation. read more

My children have been coming to Innovative Therapy since 2020. The staff are kind and understanding. We appreciate the owner Ms. Udie for helping us select speech therapists who work well with each child and meets their needs. We attend one on one speech therapy, Summer Camp, and Social Group sessions. My children have been thriving! I get emotional when I reflect on how far they have grown since first attending Innovative Therapy 5 years ago. We are so grateful for all the therapists' hard work. I truly appreciate how much the owner Ms. Udie is direct and honest with her services. When children attended the first year, Ms. Udie told me to only put them in speech therapy, not to waste my money yet on her other services. She told me to let the children adjust for one year then she will reassess them for summer camp and social group. I think that was truly commendable on her character and how much she cared about my children. Unlike many many other companies, money is not what drives this company. The owner and staff really care about special needs children and their routines. I've read the other reviews, it's upsetting when parents don't take into accountability of their own actions. Each no show, no call affects the flow of the staff and their work day. Each cancellaction causes a domino effect that is disruptive to the team. In the past 5 years, I've only had a handful of cancellations including a trip to ER with my child. The owner and staff were very understanding and offered us makeup sessions. Each situation is different but I am very careful to not take advantage of their generosity. We are all human, I appreciate the empathy they have for me as a mom with special needs children, the struggle is real on a daily basis! I appreciate Innovative Therapy Services for devoting their focus on creating a safe and thriving environment for my children. Thank you for reading this entire post, it comes from the heart. read more

DO NOT recommend to ANYONE. -EXTREMELY* unorganized - Run down building -Lack of communication Felt discriminated against not being provided a clinical space for treatment . Instead we did our FIRST and LAST session in what looked like a storage space . That had countless safety hazards - my son was reaching for a heater, extension cords , personal belongings like purses and bags . My son would also gravitate toward a trampoline that was lend against a wall. No answers to questions of the Likely hood of this happening again . I take my sons therapy very seriously and felt discriminated against. Everyone who came after me or within a few minutes after me was given a proper treatment area( these rooms didn't have personal items or exposed wires ). I will not have my son treated less than . I am more than upset I left in tears and called my Kaiser care team . read more

My 8 years old has been a client for Innovation Therapy for 2 years. It has been a life changing treatment for both my kiddo and I. The staff is very friendly and the office is well organized. Especially Ms Udie, she truly understands children and is able to form bonds and trust with them to help them learn, even at the most difficult times. They are making steady progress with my little one, and successfully introduced him to his friend! They are having fun together both within and outside of the classroom. The office is not the most modern one, but always very clean and cozy. Every time I dropped my kiddo off, I know he'll be in safe hands and I can really take a moment to breathe (parent of special needs is a 24/7 job). I would recommend to everyone I know. read more

Unfortunately, I can not recommend this business or Udie, the director and owner. It ended up taking over two months to do the evaluation during which time we didn't receive much support or guidance. I ended up having to do a lot of research on my own. We never received the final evaluation or a list of exercises with directions Udie promised to send. Today was supposed to be our first day of treatment but she didn't show up. I was going to address the issues with her when she arrived but I didn't get the chance. When she didn't show up, I waited; I wanted to give her time since I know there can be traffic. I waited 12 mins and then finally called the office; no one answered. I waited and called again; no answer, so I left a voicemail. I then searched my email for the confirmation of the appt to make sure I didn't get the day/time wrong myself; I didn't. I didn't notice an email come in from Udie at around 5 am that morning (I had used the search function to find the confirmation email) saying that she was terminating services for personal reasons. First of all, I'm a parent with an 8 month old. I don't frequently check my email that early when my morning is focused on waking my daughter up, getting her ready, feeding her and making sure all of this is done in time for the appt. I skipped her solids to make sure she had enough time between the bottle and her oral exercises which Udie was supposed to show us for the first time so she wouldn't throw up. All this is to say is that sending an email the morning of the appt to cancel services without calling is incredibly unprofessional and disrespectful. It shows that you don't know how to run a business. I emailed Udie back since I wanted to better understand why she terminated services and did so in a way that displayed poor communication. She didn't answer my email. My husband ended up sending an email asking for our money back (again no final report was received prior to terminating service, nor were all pieces that she said she would do completed). She answered his email defensively (before even choosing to answer mine) and stated her child was in the ER. Before he could reply she finally called me an hour after the appt was supposed to start. She was defensive and upset stating that her character had been attacked; she wouldn't really allow me to speak. So, Udie here is the advise you failed to listen to (since you felt so obligated to give me advice, you can listen too). Look, I empathize that her child is sick, that's the worst feeling in the world. But if you own a business you still have to act professionally; you didn't. I just lost 4 family members in a span of a month, the most recent being today. Other very close family members are also incredibly sick and yet I was still communicating clearly with Udie and Heran. My daughter needs feeding support so that she doesn't have a worst case scenario and end up in the hospital or tube fed. Udie, you tell me to have a heart, but you failed to show you have one. Why terminate us? Are you closing your entire practice? Because how can you help others if you refuse to help us because your child is sick. And why not be more upfront to begin with? You say you want privacy. Do you know how many times I've had to share what's going on my in my life out of respect to the other party so they're not left in a lurch? Countless times. I get it's not easy, but it's often necessary. You could have even said "I have a family emergency and can not come today. Given the circumstances with my family I'm not sure if I'll be able to provide in home support. We can offer office support (if you are keeping your practice open). Given that I'm terminating last minute I will also inform Heran and ask her to give you a call in case you do not see the message in time (or you could call yourself). Additionally, I know that it is incredibly challenging to find a new practitioner, and I know you have waited a very long time to begin these services. Therefore, I have personally (or you could ask Heran) called the following providers to ensure they can accept your daughter as a patient. Please feel free to reach out to the provider who you feel is the best fit. Additionally, I would like to schedule a zoom video call to go over some exercises you can do with your daughter in the interim as I know I promised to send these over already. Again, I apologize and want to ensure your daughter is supported. Please don't hesitate to let me know if you have any questions when Heran or I call you this morning before the scheduled appt time." Take note Udie. This is how handling things professionally sounds and looks like. Additionally you stated you were pondering terminated services for a while in your email so you didn't have to do this last minute like you did. Again, unprofessional on your part. Please send the refund immediately. read more

My child has been going to ITS for speech therapy for almost 10 years now. Udie is an excellent clinician and has had associates who have always met her standards. Her understanding of my child and his specific behavioral profile has helped him access the therapy. ITS' and Udie's support throughout my child's learning has been very valuable, serving not only to help him reach his therapy goals, but also help me advocate better for him. Udie has also attended meetings with my child's school and has been a very strong and vocal advocate for my child's needs. On the logistics side, their policies and billing have always been very straightforward, and timely. We are very grateful for Udie and ITS' presence in our lives. read more

The business is well organized and prioritizes care over its clients. Quality services are provided and they fulfill everything they advertise. All therapist who work here are well qualified and trained capable of completing their jobs effectively. The environment is friendly and welcoming to all people to ensure a safe space for clients. read more

My son has been coming here for around 3 years now, good progress and coordination with ABA and School.

My daughter went here for 6 months. The therapists were kind, competent, and really cared for her. I was happy with the results (though progress was slow at times because she only went once a week). The building is somewhat rundown and in need of renovation, but I would recommend this as a good option for pediatric speech therapy. read more