We have been with ICAN since summer 2017, the clinic completely transformed our lives. Like many people of ASD has experienced, my child had many behavioral challenges that impeded him from gaining access to education and community when we just joined ICAN. Prior to joining, we had gotten in contact with many providers. During the wait time and intake process, we had experienced ICAN being such a personable and professional clinic that was completely child-centered, flexible, understanding, and easy to work with. The clinic director, Dr Saba Torabian, worked directly with us since the pre-intake stage, carefully listened to our needs and concerns, and held our hands while assigned us to the ABA team for assessments with careful considerations. Dr Torabian listened to her team's professional inputs, with our needs and situations in mind and completely addressed, hand picked our ABA team to provide us 360-degrees of holistic ABA services. From direct and indirect services to child, parent consultation and education, reporting, result tracking, to periodical evaluation, Dr Torabian and her team closely and frequently monitor our child's progress with consistency in the past 3+ years. My child has received both in-home/community, and in-clinic services with ICAN through supports of ABA Behavioral Technicians and BCBAs. He loves both sessions, and has built very positive relationships with his ABA team. He enjoys having sessions in different settings, and has gained many important skills and built positive relationships with peers and adults both within and outside of ICAN. The ABA team of ICAN carefully designed programs and set goals for my child, patiently and creatively encourage intrinsic motivations while providing appropriate supports, and consistently nourish the maturity of important skills while constantly celebrating success with my child. My child's quality of life has completely took a turn after joining ICAN, he is so happy to be a smart and capable child while having wonderful friendships inside and outside of ICAN. Dr Torabian and her team carefully listen to our needs and concerns at the on-going basis. They communicate about programs, goals, progress, and results with clarity and sufficient data for support. Their approach to work with my child is extremely personable and positive, so my child is always looking forward to his ABA sessions and spend time with his therapists. Our ABA therapists and BCBAs are constantly providing feedbacks and sharing their insights to ensure parents are able to support their children from home with consistency. Dr Torabian and her team help us to build very solid mental and physical skills through her services, so many things become possible or reachable! ICAN is an unique, innovative, research-based, state of art clinic that provides services to individuals who can benefit from behavioral therapy services. It's not a traditional ABA provider like some others in our community. Dr Torabian and her team positively and scientifically support our children's behavioral health needs with love and respect. We are very proud of being a part of the ICAN community! read more

We were with ICAN for about a year, and thru the process the BCBA never communicated well about what was being worked on nor provided meaningful reports. The owner has a good story that she personally has 2 autistic children and thus started this business really hoping to help other families, but it's so obvious that she's money driven. When we changed health insurance, she was not willing to work with the new insurance and when we asked for any help her first response is always 'please pay last week's bill'. And she insisted on charging certain number of hours every week and we were forced to take it even when my child was clearly tired and couldn't benefit from such long therapies - because there are always very long waiting lists everywhere and we were afraid to lose the spot. Therapists vary in quality - which is expected and thus no complaint. We were really happy when we had a certain therapist that actually cares but she didn't stay for too long. Most of the therapists just told us 'everything is great' at the end of the sessions, and the brief summary (if any) about what's worked on was always repetitive and didn't provide much insight. (Not because of my son's progress was slow... He made so much improvement in behavior and language later with care of another awesome independent therapist.) Right now during covid, we saw that for a session ICAN had at least 9 kids (and thus 9 therapist and a BCBA) in their small facility. We also happened to meet the group in Varsity Park in Mountain View on a weekend morning and found that for the entire hour there (our child was playing there for the entire time so we got to see it), most of the therapists never interacted with their kids. I wrote to the owner to inform her, and she completely refused to admit that there is room for improvement, saying that it's normal to have '30 min' free play during a long session, and that their parents won't be heartbroken to see their kids doing nothing at the therapy sessions because at least they have a place to send the kids during covid... I was so shocked by her response and confirmed that, whatever I saw and feel super uncomfortable with (I wouldn't expect paying for ABA just to have my kid having a playdate / free play in the park with a huge group during covid), is not just individual therapists' behavior, but the company policy. Maybe I am having too high a standard for ABA since it's of such a short supply in the bay area and maybe it's impossible to find a place where people actually want to help the kids. Maybe what ICAN is doing is just norm right now. But I'd still like to share our experience and what I saw. read more

1. You accepted our daughter as a client due to availability and the promise of payment for services rendered. However, following the incident, your team failed to proactively reach out to us until we initiated contact through email to address the issue. While you acknowledge the effort of the therapist traveling from San Jose to Cupertino for the session, you overlooked the fact that we, as parents, also traveled from the East Bay for the same appointment. Throughout the session, we were left waiting outside, trusting that our child would be safe and free from harm. However, NAP lasted longer than the specified 5 minutes, a fact we can substantiate if necessary. Do you recognize the trauma and risk your organization exposed our child to? She resorted to mouthing inedible items and showed signs of distress while it appears that the 32 cameras you claim to have installed were not adequately monitored. It was only after we alerted your staff that action was taken. 2. We understand that humans make mistakes, but some errors can be quite costly and have long-lasting effects on people's lives. While you mention the consequences faced by the therapist, who will compensate for the risk you exposed us to? In an effort to prevent such situations in the future, we even proposed resuming services in our home, but your team declined. 3.We posted the review following your audacious decision to bill us for the session despite your negligence. Although the billing related to the incident may be automated, it doesn't occur immediately after the session. Your team should have detected the error before sending us the invoice. Even when we brought the mistake to your attention, it took several email exchanges before you acknowledged and removed it from the overall bill. Furthermore, you failed to recognize that we offered to pay for sessions conducted in-home and only refused to pay for sessions held in the clinic as a consequence of your negligence. 4.Additionally, you fail to mention that you offered to waive the payments only after we posted the reviews, on the condition that we agree to delete the reviews. read more

We move to the Bay Area 6 months ago from the East Coast. We first started ABA for our son with another agency but decided to drop out of that agency after having a very poor experience with them. We found ICAN through another family who has been going to ICAN for the past few years and talked very highly of the team. We called them and were very impressed with the the front office staff who answered the phone. She was very patient and sweet. She listened to our concerns for at least 40 minutes and helped us understand more about ABA services they can provide for our son. She followed up on weekly basis till we finally got insurance authorization to do the initial assessment. We finally met Dr. Torabian "owner" during the assessment and she was very impressive. She not only spoke to us for 2 hours, but did an extra one hour helping with advocacy for our son with autism. She guided us on how the eduction and insurance system works in California where we are very new to. She seemed to really care for our son. She is also a psychology professor at the university (very impressive). We finally started receiving services for our son as of a month ago. The team is really great. The therapists are very hard workers and nice. We finally feel that we are getting a proper service for our son. I wish we had found ICAN earlier. If they offer you a spot, take it. This is the best place you can possibly find for your child with autism. P.S. Why does Yelp remove my reviews?! read more

Autism has been part of our life since my son was born. He is 15 now. We have been going from one place to another for the past 13 years since we started ABA therapy for him. Every place was a disappointment with lack of staffing, turn overs, lack of communication, and we dropping out on our own at last. A year ago, another parent at my son's school recommended ICAN. She spoke so highly of ICAN and how it is run. It was almost too good to be true. For example, she said they send you male therapist if your son is older than 13 and is starting to go through puberty and all the changes a teenage boy might experience. She also said they have a center so it's a combination of home ABA as well as center ABA. I always like center ABA because it offers social opportunities. With all that said, I called them and spoke to Cristal and then Clara. We met Dr. Torabian for the first time during the initial assessment. She was so amazing. She has two sons with autism. Not only a PhD and BCBA herself but also a mother! She spent a good 3 hours with us the first day. We had to wait 2 months after the initial assessment to start but it was definitely worth the wait. Now, my son is going to ICAN center twice a week and they come to my house the other three times a week. The sessions are usually 3 hours long. It has been an amazing experience. Everything said about ICAN is so true. We are very lucky to be part of ICAN after so many years of going from one place to another read more

Our son has been going to ICAN since July 2019. The care that he has received there during this period has made a significant change in his life (and ours too). At ICAN He learned how to better control his tantrums, better interact, express his feelings, and socialize. The fact that this clinic emphasizes socialization among the kids is one of the key strengths of the treatment provided, and we feel that it has been very significant. The staff is great, most are students of the founder of ICAN, and we have been feeling their commitment to our son. The staff is always open to questions and suggestions in terms of new elements that can be integrated into the program. This has helped us lay out and achieve certain goals that were set to our son, that improved his and our quality of life. Another remarkable point is the fact that ICAN has remained open and provided in-person sessions for the kids throughout the pandemic. I cannot stress enough just how significant it has been as schools in our area have been closed to this date. We appreciate them so much for doing this. We truly recommend parents to kids with ASD to try ICAN, and wish other ABA clinics would provide care at this level. read more

I didn't even want to rate this place with one star, it should be no stars at all. Don't even think of passing by this centre, Saba and all her staff work in such a rude unprofessional disrespectful insulting way and doesn't care about children or their benefit whatsoever. They go against the decisions of parents and they decide by themselves doing opposite things of parents wants!! They basically make children play together and go to the park to play freely! nothing is done to teach them anything or help them in their behaviour needs or even have a clue on what they do!! Be careful parents don't get deceived, all what they care about is just having more clients and more money and increase number of children with no professional schedule or structure to work with those innocent kids. Someone here on the reviews named D M (whom I don't know) wrote that too and was completely honest and saying the truth. read more

Our experience with Intervention Center for Autism Needs has been absolutely amazing! From the very beginning, the staff has shown genuine care, professionalism, and dedication to helping each child reach their full potential. My daughter has been thriving since starting services here -- her communication, confidence, and daily living skills have all improved so much. The therapists are patient, creative, and truly understand how to connect with children. They celebrate every small victory and make each session fun and engaging. What I appreciate most is how the team keeps me involved and updated every step of the way. They truly go above and beyond to support not only the child but the entire family. I'm incredibly grateful for everything they've done for my daughter. I highly recommend Intervention Center for Autism Needs to any family looking for a place that truly cares and delivers results. read more

Best ABA support I've had so far in psst 6 years. My son went to 2 other ABA centers before - the first one had too much turnover(therapists quit frequently) and the 2nd had no proper professionally trained therapists. So ICAN was a very pleasant surprise when we started about 3 years ago. All therapists are amazing. My son is non verbal - they have ensured that all therapists work with him using his AAC. The center based program ensures that my son gets his social skills too and make friends. You always have supetvisors or Sr therapists to help in center. Monthly meetings with BCBA is a challenge but he does meet you informally quite often and is very open for suggestions. Overall a good experience so far. read more

Our child has been treated at ICAN for over 18 months. We are extremely happy with the care that he has received, and feel that ICAN has significantly contributed to his development and enabled him to grow. The team is great, very open in terms of setting the program, and we have been very happy with the therapists (many of them are students of the founder of ICAN). Also, ICAN provided in-person sessions throughout the pandemic, and we admire the staff for doing that and for taking care of our child. To conclude, we highly recommend ICAN! read more

ICAN is the absolute best place in the Bay Area for ABA. Dr. Torabian and her team of therapists really care about the children. My son has been a client of ICAN since January of 2020, and he has come so far in his emotional, behavioral, and social development. He has built a special bond with his therapists, and he's made great friends. He loves going here, and my husband and I are so grateful for the wonderful services ICAN provides. read more

Our child has been treated at ICAN for the past 18 months. We have been extremely happy with the care that he has received and feel that ICAN has significantly contributed to his development. The team is great, very open in terms of setting the program, and we have been very happy with the therapists (many of them are students of the founder of ICAN). To conclude, we highly recommend ICAN! read more